GDPR – What impact will the new #DataRegulation have on the Hotel Industry?

DATASECURITY

Indispensable for reservations and booking, hotels handle large amounts of personal data that need special protection. The hotel must ensure customers are aware of the particular uses of their data. GDPR legislation brings in a large number of transformations. Here below is a brief overview of the challenges that will have to be faced by the various players in the sector.

 

In 2014, the computer security company Kaspersky revealed to the general public the hacking campaign “Dark-hotel” developed in luxury hotels. By penetrating Wi-Fi networks, sensitive data has been robbed via devices of senior executives while they were on a business trip. More recently, in January 2017, an Australian hotel was hit by ransomware. With the possession of the electronic key system, the hackers had locked hotel’s customers in their rooms, forced to pay $ 1,500 in bitcoins on the Dark-web, a price for opening the room’s door.

 

In addition to all other industries, the hotel industry is exposed, as well, to a major challenge: ensuring the security of personal data while dealing with cybercrime. In this perspective, the European Union has adopted the General Regulation on the Protection of Personal Data (RGPD) which is mandatory form from May 25, 2018.

* GDPR is a regulation to strengthen and unify data protection for individuals within the European Union.

 

It redefines the protection of individuals by protecting their personal data with a number of major provisions. Fully concerned, the hotel industry has only two months to anticipate these new obligations in order to strengthen their data protection system.

 

Hoteliers must take responsibility

 

Today, the concerned actors are not aware of the risks essential to personal data and the strict responsibilities upon them. Indeed, the hoteliers have in their hands a colossal amount of personal data that customers entrust fairly easily to the detour of a few clicks.

Customers are invited to book by sharing several private data (full name, postal address, email, credit card information, date of birth). Once the reservation is made, a contract of trust is established between the customer who shared his personal data and the hotel which has the heavy responsibility to protect them.

 

In this logic of responsibility, this need for data protection and integrity naturally extends to service providers, partners and subcontractors (Booking Center, Concierge Services, etc.) to whom the obligations regarding security and confidentiality will have to be met, to be strengthened and clarified. It is easy to understand the impact that any flaw in the concierge service would generate by disclosing the habits and sensitive data of its customers and distinguished guests.

 

According to travel statistics, 93% of customers goes online to find and book a hotel. Taking the example of the Booking.com platform, the industry leader, the client communicates all its personal information which will then be transmitted directly to the hotel. In 13% of cases, this data will be sent by fax which, poorly preserved, can generate a risk for the individual in case of fraudulent use.

 

The penalties for not complying with GDPR are large, at a financial cost of up to €20 million or 4% of worldwide annual turnover (whichever is greater), not to mention the potential reputational cost to a business in the hospitality industry. Even more prejudicial, the contract of trust with customers would be particularly weakened with a reputational risk with serious consequences for the hotel.

 
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Six urgent measures to take

 

It is security that must adapt to the customers and not the other way around. Securing data is a major issue that hotels must prepare to ensure a level of security adapted to maintain and strengthen this relationship of trust between customers and hoteliers.

For that, several challenges will have to be raised by the various actors of the sector:

 

Data mapping: Hotels need to complete a data mapping process to become aware of what data is captured, where its stored, and how it is used before it can begin the process of how to protect and monitor it moving forward. A data mapping process helps to react effectively in case of violation.

 

IT and Security assessment: After data mapping process, the hotel’s hardware and software applications should be reviewed along with hard copy files. A series of encryption codes, pseudonymization techniques, passwords or limitations on access may need to be implemented to protect access and the integrity of the data.

 

Data protection officer: Designate the data protection officer, guarantor of the data protection structure with the responsibility to review the access, archiving, transfer and data protection processes. Data protection officers are responsible for overseeing data protection strategy and implementation to ensure compliance with GDPR requirements.

 

Cleaning up data records: Deleting isn’t required but validating the data that is a must. In this process, a hotelier must reach out to customers to inform them of the new policies and to verify their data and its uses. Document all standard operating procedures and invest in training of all relevant staff members to ensure they have a thorough understanding of the new procedures and the implications of the regulation. Analyze the risks of impacts by assessing the risk of disclosure of personal data by system.

 

Raise awareness and train internal staff: Maintaining GDPR awareness with staff is an ongoing process. Management should provide regular refresher training for all staff to ensure an awareness culture exists to protect against possible breaches.

 

Third party partners: Review contracts with existing partners, contractors and subcontractors to ensure integrity throughout the data cycle. A major change due to GDPR is that data processors are captured by the regulations as well as data controllers.

 

Taking the example of the “ransomware” of the Austrian hotel, It is a call for accountability and awareness for the hospitality industry that requires concrete actions to meet the challenges. This will fully fulfill the contract of trust to the customer by ensuring protection of their data.

Enterprise Endpoint Security – Rules to Protect from Advanced Malware and Security Breaches

Businesses struggle to protect themselves from security breaches. They implement various security tools and solutions to protect their networks, applications, clouds, and endpoints. They strive to comply with regulations. Their security teams are combing seemingly endless security alerts. Nevertheless, there is a steady increase in successful cyber attacks. Palo Alto Networks, Gartner Magic Quadrant Firewall Leader for Sixth Year, takes a close look at the enterprise security for endpoints, which are still in the hands of antivirus solutions in many places.

Palo Alto Networks notes that threats and attackers have evolved, but many security solutions have not. The current threats are more sophisticated, more automated, cheaper to run and can take various forms. The attackers act in a larger style and at a faster pace. Many companies are not prepared for this. All this has escalated in recent years, according to Palo Alto Networks, while many security tools, solutions, and platforms have maintained the same practices as decades ago. Antivirus is a perfect example of how an approach is increasingly unsuitable for protecting systems from security breaches.

The following are the four key requirements that Antivirus cannot address, but which should cover an effective endpoint security solution:

 

  1. Cybersecurity incidents are on the rise, without any end!

To control security breaches and data loss, companies implement a range of different security solutions on the endpoints. Unfortunately, these solutions, and in particular traditional antivirus products, are struggling with the protection of enterprise systems – and often fail. This has led to an increase in the frequency, variety, and complexity of security breaches.

The security industry focuses primarily on improving detection and response time, which means that only the window is narrowed down from the time of an attack to the time an attack is detected. This does not add much to the need to protect valuable data before a company suffers a security incident. In order to reduce the frequency and impact of security incidents, there must be a shift away from post-incident detection and response, after critical resources have already been compromised, and towards prevention. It is important to prevent the attackers and threats from ever entering the company.

 

  1. Antivirus solutions aren’t effective in case of preventing successful cyber attacks

Cyber attackers often use free and cheap tools to generate new and unique, encrypted or polymorphic malware that can bypass detection by traditional signature-based antivirus programs. Attacks using unknown exploits and zero-day exploits are able to dodge antivirus protection. To protect against such techniques, an effective endpoint security solution must be able to protect the endpoints from known and unknown malware and exploits in the core phase of the attack.

 

  1. Mobile users increasing demand from businesses to secure endpoints outside the traditional networking edge

Organizations are opting for cloud-based software-as-a-service (SaaS) and storage solutions to connect to internal resources from anywhere in the world, both within and outside the company’s network. These services and solutions synchronize and distribute files across the enterprise, streamlining enterprise data processing and sharing. But they may also burden the entire company with malware and exploits. Threats such as malware distribution, accidental data disclosure, and exfiltration contribute to this threat in SaaS applications.

Cyber-attacks target end users and endpoints where the network is not fully observable, so employees outside the corporate network are more likely to encounter malware. To address these threats, endpoint security must also protect the systems beyond the traditional network perimeter.

 

  1. Enterprises have problems with patch management and the protection of end-of-life software and systems

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Weaknesses in applications and systems can always be expected. The problem is that vulnerabilities exist long before the release of patches and the implementation of patches, critical or not, is not guaranteed. In addition, companies that use legacy systems and software that have reached the end of their useful life are particularly vulnerable as security patches are no longer available. As a result, these companies can be exposed to risks that are unknown and difficult to control.

Situations such as these pose an opportunity for attackers to exploit these vulnerabilities and compromise unpatched applications and systems. With the growing number of software vulnerabilities discovered each day and exploit kits available in the underground market, even “hobbyists” have the ability to launch sophisticated attacks. Protecting un-patched or legacy systems and software requires an effective security solution that defends against both known and unknown threats.

 

Three ways to measure endpoint safety

 

Companies should choose security products that deliver both total costs of ownership and security effectiveness. This effectiveness is measured by the ability of the technology to perform at least these three core functions:

 

  1. Performance of the intended function

Does the technology provide the security function it should perform? Two primary attack vectors are used to compromise endpoints: malicious executables (malware) and vulnerability exploits. Effective endpoint security products must ensure that endpoints and servers are not compromised by malware and exploits. They also need to prevent both known and unknown variants of malware and exploits.

 

  1. Essential resolution

Does the solution prevent attackers and users from bypassing its security features? No security tool or security technology is designed to be easily bypassed. If attackers or end users are still able to bypass the intended function of the technology, they will not fulfill their original purpose. An effective endpoint security platform should not allow attackers to bypass security or cause performance problems that could cause users to disable them.

 

  1. Flexibility

Is technology evolving to cover and protect new applications, systems, and platforms? A few decades ago, the frequency and complexity of cyberattacks were rather low. Endpoint security tools are designed to prevent viruses from infecting the systems. However, today’s threat landscape is radically different, reducing endpoint security tools such as antivirus programs to reactive detection and response tools.

 

Security products must take a proactive approach to adequately protect endpoints. In order to reduce the frequency and impact of cybersecurity violations, Palo Alto Networks believes that accent must be placed on prevention.

Businesses should choose security products that offer the highest level of security. The effectiveness of a security solution can be measured by its ability to meet the three requirements above. A state-of-the-art endpoint protection solution is capable of doing so and can easily handle the above-mentioned four security challenges in enterprises.

Business under pressure: Employees want same simple access to #CloudApplications as consumers

KEYFINDINGS - TWO FACTOR authentication

 

According to Gemalto research, nearly two-third (64%) of IT executives admit their security teams are considering using consumer-level access to cloud services in enterprise IT. The reason behind is the increasing spread of cloud applications and the use of different devices in companies.

 

Gemalto’s Identity and Access Management Index 2018 shows that the majority of them (54%) believe the authentication methods implemented are not as reliable as those used on popular sites like Amazon and Facebook application. For the index, more than 1,000 decision-makers from the IT sector were interviewed worldwide.

 

Due to the increasing number of cloud applications, more and more employees are performing their activities remotely. Thus, the pressure to strengthen the authentication mechanisms, while maintaining the user-friendliness increases. IT decision makers are therefore keen to introduce a “consumerized” filing process. In fact, 70% of IT professionals believe that consumer authentication methods can be adopted to secure access to corporate resources.

 
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Despite these findings, 92% of IT managers express their concern that employees could also use their personal credentials in the work environment. However, 61% agree that they still do not implement two-factor authentication to access their networks and are thus easily exposed to cybercrime attacks.

 

At the same time, there seems to be a belief that new approaches to cloud access will solve these issues. Of respondents, 62% believe cloud access management tools could simplify the user sign-in process. On the other hand, 72% say that behind the idea of introducing a cloud-based access solution is the desire to reduce the risk of massive security breaches. In addition, 61% of respondents believe that inefficient identity management in the cloud environment is a key driver behind the adoption of a cloud-based access management solution. This in turn illustrates that scalability and management overhead are also high on the IT staff worries list.

 

“These results highlight the IT-related issues of finding a balanced solution that combines the need for a simple, easy-to-use login process with the security you need,” said Francois Lasnier, SVP for Gemalto’s Identity and Access Management. Although there is a need to facilitate operations for employees, this is a fine line. IT and business managers would be best advised to first identify the risks and vulnerabilities associated with the various applications used in their organization and then use the appropriate authentication method. In this way, they can ensure a user-friendly login process while maintaining access security.

 

With the increase in remote access, the cloud and secure access to applications have become important factors for businesses. As a result, nearly all (94%) of respondents believe that cloud-based access management plays a key role in bringing applications to the cloud. 9 out of 10 people believe that ineffective cloud access management can cause issues such as security issues (52%), inefficient use of IT staff time (39%), and increased operational costs and IT costs (38%). Although cloud application protection is paramount, only three of the 27 applications a company uses on average are protected by two-factor authentication.

 

Study also highlighted that the rapid growth of cloud applications brings many benefits to businesses, but also brings with them a high degree of fragmentation in terms of their ability to provide access security to numerous cloud and in-house applications. Without effective access management tools, it can increase the risk of security breaches, insufficient visibility into access events, and non-compliance, as well as hinder a company’s ability to scale in the cloud.

DevOps, Integration and Deployment- Why is this important and how to achieve results?

New technologies often have a hard time in the beginning. As always, a large number of doubters are contrasting to early users and adaptation. We still remember today the difficulties that VMware had with the acceptance of its virtualization concept in the early years, which increased in importance only after a few years and today plays a central role in IT.

 

A similar enlargement seems to be happening to DevOps at the moment. This technology stayed a hot subject for several years, but it has not arrived everywhere yet. But the willingness to use DevOps is growing steadily and the market is clearly moving upwards. Because as nowadays everything is changing faster and faster, existing applications must constantly be adapted, at an ever-increasing pace. Concerning the numbers of the present situation, the annual report of “State of DevOps Report 2017” reflects that the sum of employees in DevOps positions has doubled since 2014. Complications also often occur between developers and operational teams. The DevOps approach is a good way to overcome these problems.

 

What is DevOps? Well, more than a methodology for software development, DevOps is a culture, which is necessary to meet the current needs of companies in the development of software, websites, applications, etc. In the traditional model, the requirements for software were clear and carefully defined in advance. The definition of the product itself was also stable. The developers were responsible for the coding of the software, and the operational teams then had to implement it on the company’s systems or the web.

 

Sure, there are industries that are DevOps-savvy. Companies, for example, who have already taken the first steps in terms of digital transformation and develop their own applications and software. Meanwhile, companies that are still at the beginning of their digital transformation and do not yet run DevOps are asking themselves, “What is DevOps at all, what has Digital Transformation to do with it, and why do we need that?”

 

The Digital Transformation reveals internal company problems in DevOps implementation

 

The need for DevOps in itself arises only through the use of new IT technologies. The development and operational teams of the company that was previously completely independent of each other are brought up to work together. Optimizing this cooperation for the benefit of the company is the basic idea. IT is the ideal example for this. Traditionally, it has always been a stand-alone entity that ultimately provided only IT services to the rest of the company but otherwise had little intersections with other departments. Chronically overloaded, the IT of many companies had even isolated itself and developed a genuine hatred to many new IT-related requirements of the users, which was not seen as the core task of IT. Everything that was not part of the job of providing IT services was literally ironed out, for whatever reason.

 

At the same time, the value of digital applications has increased. The Internet in general, cloud computing, e-commerce, mobile apps, social media companies today offer companies many new ways to grow their businesses. However, the in-house IT is rarely responsible for the development of these opportunities, but they are mostly software developers who are employed in new in-house development departments and work more with marketing than with IT. This obvious gap between software development and IT operations teams is forcing the management of many companies to better integrate these departments in order to better implement innovative ideas.

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This is necessary because the current structure of collaboration between development and IT is a real drag: developers are motivated to provide new applications and functionality, but their responsibility ends when the software is handed over to IT operations. And the Operations team plays in software development so far anyway no role, but only in the provision. Thus, the goals for developers and operations are in many cases totally contradictory, and the lack of cooperation between the two has a strong negative impact on the development and implementation of IT projects involving both sides.

 

The goal of DevOps practices is to eliminate these issues so that companies can implement new, digital projects faster and better. Thus, any company that seeks to implement such projects as part of its digital transformation can benefit from DevOps.

 

How is DevOps implemented in practice?

 

Of course, implementing DevOps successfully in practice is easier said than done. Implementing DevOps is far more complicated than just putting together the initial syllables of two words. Also, it is not enough just to buy a new technology or platform to fix the problem. The implementation is rather on two levels, the organizational and the technological level. Both levels need to be planned as part of a company-specific DevOps integration to work seamlessly together.

 

The integration of development and operations succeeds on an organizational level as a company identifies processes and practices that make teams work together more effectively. Technologically, DevOps seeks to automate the process of software delivery and infrastructure changes. Once automated, processes take much less time out of the IT department and greatly accelerate the delivery of new software. With the extra time, IT teams can more actively focus on new projects, and development teams can dramatically shorten their development cycles. In order to automate processes and improve development, there are several DevOps platforms whose implementation can make sense.

 

DevOps – part of the Digital Transformation

 

A company’s IT can make an important contribution to the success or failure of an organization. An important role for the future of an organization plays in this regard, the digital transformation, which is often led by the IT but must also include other parts of the company. DevOps is one of the means to successfully implement the Digital Transformation internally, as it provides a way to seamlessly integrate all parts of the IT environment into one project. But it’s not just about technology, it’s about corporate culture and internal processes. Organizations need to reunite these three areas to be in the fast lane when it comes to digital transformation.

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