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Authentication Process: Balance between Security and a Positive User Experience
The number of digital services is growing rapidly. Every single web and mobile application, that companies use, applies different authentication methods. They are indispensable for security of their applications. Providers of these applications / services face multiple threats regarding their cyber-security, which obliges them to install and maintain solid security strategies to authenticate users. This can result in many different authentication methods and processes depending on different services. As authentication processes not only secure the applications themselves, but also create individual access protection for each user account. Their protection has to be done while maintaining a positive user experience.
Imagine a scenario where user doesn’t require a password to log in to check their email; and another where they need to authenticate their credentials every few minutes using CAPTCHA codes. Without a single doubt, the first scenario is very pleasant from a user experience perspective but lacks a lot of security. Inversely the second one is extremely secure, but is very irritating from a user experience perspective, and no one would be interested in using it. This is exactly where organizations need to learn how to balance user experience and security because one of the biggest online frauds most users are wary of is identity theft. It not just destroys reputations but can result in major financial losses for organizations.
Security professionals must not overlook the user experience while they work on their security strategies. As in cyber world, it is not always easy to determine that you are who you really claim to be, organizations must use identity and access management to protect sensitive information. Security professionals must ensure that only authorized users have access to the system and their information is safe online and they can continue to safely use it.
In order to place a right authentication processes, organizations need to:
- Make sure that users’ data is secure by adding additional layers of encryption by providing a positive online experience.
- Create identity verification and authorization services that can be seamlessly integrated and facilitate user transactions.
- Consider employing the services of a company that helps in the protection of the online identity and information of their customers, while providing them with an effortless experience.
- Access authorizations must be implemented on the basis of the “need-to- know” principle: users must only be provided with minimum access and functionality needed to perform their tasks.
- Privileges may only be given to users when really justified.
- No single person must be allowed to approve access requests for himself.
- Avoid sending confidential data via e-mail as they carry an extremely high risk of passwords as they could be easily stolen.
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Data/information is an asset for today’s organizations and individuals. Data may be less or more important and very often has a monetary value. The disclosure, improper modification, or unavailability of information may incur expenses (loss) or missed profits for the organization or the individual. Therefore, most organizations and individuals must protect their data to a certain extent from threats.