5G Network Use and Benefits

5G Network Use and Benefits

 

The decision to expand the 5G mobile network standard in Europe is intended to offer many new opportunities for both consumers and enterprises.It is certainlygoing to have a massive impact on almost every facet of how we use technology, with faster data speeds, lower latency, and increased connectivity, it’ll open up huge new frontiers in everything from smartphones to self-driving cars.

 

What is 5G?

 

5G is the fifth generation of wireless communication standards,promising much faster data download and upload speeds, wider coverage and more stable connectionsmeans, whatever we do now with our smartphones we’ll be able to do faster and better. The fifth generation of the network standard replaces 4G / LTE as the most powerful mobile network and for the first time offers extremely fast transmission speeds for enormous amounts of data.

 

5G Benefits

 

With 5G integration, consumers are most excited for immersive entertainmentwithfaster data transfer feed, streaming videos from mobile apps, high definition video content,uninterrupted video,driverless cars, zero-delay virtual reality, and no-latency gaming.On the industrial side, 5G is thekey to expandand realizethe full promise of the internet of things (IoT), with its impact to be felt in smart homes, smart cities, and smart industries.

In addition to that, from the end of European Parliament, initiatives have already been launched to accelerate the implementation of5G. According to the Commission, the benefits of the industrial internet are expected to boom, with the implementation of 5G that will transform sectors such as manufacturing, energy, vehicle manufacturing and healthwith the following benefits such as:

 

  • Increase in productivity and jobs: companies willcreate new jobs
  • Innovation and employment benefits
  • New advances in artificial intelligence, data analytics and cybersecurity
  • Possibility to deliver better, faster and cheaper servicesalong with a better customer experience
  • 5G’sgreater capacitywill impact positively on the networks to cope better with many high-demand applications all at once
  • 5G is expected to be ‘ultra-reliable’, means 100% guaranteeconnectivity
  • 5G networks promise to be more flexible
  • Smarteruse of resources such as energy and waterwith the integration of IOT connected smart devices
  • Reduction in power consumption, especially for IoT devices, the power savings could be significant
  • 5G promisesto extend the battery life of devices by up to ten times
  • Due to the extremely low delay times in the data transmission of less than 10 milliseconds, the 5G network can also increase networking and control of machines and robots in real time
  • 5G will unlock the true capability of drones while sending back high-definition video.
  • 5G willenhance the experience of virtual reality allowing you to chat in real time with live-streaming virtual worlds.

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While the 5G network may still be under development, there’s no doubt that 5g technology is going to be a new revolution in wireless communication systems. With every new generation of data network, there are alwayshigh expectations, so let’s hope 5G willdeliver everything it promises, means everything is connected, processed and digitised.

 

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PSD2 – EU Regulation for A Strong Customer Authentication

On 14 September 2019, a new EU legislation called PSD2 aka Payment Service Directive 2 has been introduced across the European Economic Area (EEA) to make online payments more secure with the integration of a stronger customer authentication for online payments/purchases. As per PSD2, most online transactions between EEA- based businesses and consumers will have to undergo a Strong Customer Authentication (SCA). It means that when a customer pays online by card, they must be authenticated in a strong manner, to prove that they are the rightful card owners. The aim is to fight against fraudulent payments and make online payments more secure.

 

What is Strong Customer Authentication?

 

SCA is a process in which cardholders must take extra steps during the payment process for purchasing anything online, or when a card is not physically inserted into a Point of Sale machine by using at least two of these three methods: something the customer knows (such as a password or PIN), something the customer has (such as a phone or hardware token) or something the customer is (such as a fingerprint). This is called 2-factor authentication.

 

When should it be applied?

 

Strong Customer Authentication is only applied when the card holder is not physically present (remote transactions). If an e-commerce attempts to charge a card without performing SCA, there might be a higher chance that the transaction will be declined.

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In which countries will SCA under PSD2 apply?

 

Within the European Economic Area, means the business’s bank from which a customer wants to purchase something and the customer’s bank/credit card company both must be located within the EEA.

Banks will face a real challenge aligning their response to GDPR’s demands for stronger data protection with the PSD2 drive to Open Banking. PSD2 directive is not only a way to improve online payment security, but also a way to improve user experience. For ecommerce players, authentication process occurring during a payment has always been a tricky equation: find the balance between a high-level of security in order to prevent fraud and provide a good customer experience in order to avoid transaction abandon. PSD2 is a solution to solve this equation, and ultimately offer a better and secure payment experience to customers.

 

 

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Strong Customer Authentication – What internet businesses need to know about the new European regulation<  

Strong Customer Authentication (SCA) is coming  

Payment Services Directive 2 (PSD2)  

Risk Management: Protection Against Insider Threat

Characteristics of Insiders at Risk of Becoming a Threat

 

No matter what’s the size of a company, they all have to deal with extension and reduction in their workforce depending on their business and economy growth and objectives at any time. All modifications related to staff can/will also concern their duties and role in the company. As duties change, permissions and access to specific assets should be automatically changed as well in order to fit the new role of that employee. This is the step where companies must be very careful with the access management.

 

It is no secret that companies spend a majority of their security budget on protecting from external attacks but, not only cyber attacks, also insider attacks continue to pose a significant security threat to businesses.Lack of management, to ensure that employee access is limited to systems or data that is required to do his or her job, is a major issue that most companies continue to struggle with. When a companyrecogniz the “threat from within” and strengthened their data protection strategies accordingly, the carelessness of employees must be taken into account.Many insider attacks are detectable if the proper logging mechanisms have been defined in advance.

 

Here below are few tips to control and limit losses and damage caused by “insiders,” such as employees, contractors, and others authorized to access business information and systems:

 

    • Minimizing the Attack Possibilities: Restricting administrative user rights is one of the most effective solution in ensuring the security of systems.User’s rights for operating systems and applications must be solely based on their job. They must not, in any case, be able to change the configuration and operation to their login, otherwise they can bypass critical security settings and access sensitive information. Monitoring applications also helps detect user account access more quickly.

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    • Limit Privileged Access on Accounts:Users account access must be set-up based on their functions and roles within the organization. Organizations may decide to restrict what commands a certain account can execute, such as allowing password resets, but not enabling shutting down the server or erasing data form a file.When an employee has to perform a task that requires more privileges,the administrator can add those those specific functions temporarily into the user’s profile for the duration of the project.

 

    • Access to Store Data: Data obtained from privileged accounts must be stored in a secure, centralized repository that requires password or credentials to obtain access to the necessary system via a multifactor authentication system. In addition, credentials must be changed periodically. On the basis of a strict “Separation of Duties” administrative tasks should be separated according to the roles of privileged users on the basis of a “Least Privileges concept”. Full admin or root access should only be allowed if required.

 

    • Do what you can to detect unwanted behavior: Inform users that they are being monitored all the time for the use of privileged and shared accounts and record all activity so that actions can be assigned to specific users and prevent any damage.

 

    • Control Downloads: Instore a system to control download files on daily basis to detect high-volume or anomalous exfiltration of confidential data. In addition to that, it’s always better to have a monthly statistic on the volume of anomalous email traffic and reports on the use of suspicious internet or traffic from firm networks.

 

    • Employee Performance Evaluations: Extract Individual employee performance reports to detect abnormal performance or behavioral problems via weekly metrics from logs of anomalous activity in proprietary business applications or platforms.

 

The risk of insider malicious threats is increasingly becoming a major enterprise security issue and receiving much attention and care from business leaders because insiders have knowledge, capabilities, and, above all, legitimate access to confidential organizational data. Therefore, the risk of insider attacks is inherent to any business but can be effectively reduced with the integration of a proper strategy. Monitoring and logging employee online activity is one of the effective techniques to control insider threats.

 

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Powerful use of AI in Customer Service

Powerful use of AI in Customer Service

AI technology has long history which is actively and constantly changing and growing. As the AI era continues to unfold, it’sset to play an increasingly prominent role in our day-to-day livesand becoming one of the most important technology trends of our lifetimes.

According to researcher Gartner research85%of customer service operations will use Virtual Customer Assistants by 2020and will drive up to $33 trillion of annual economic growth. As today’s Artificial Intelligence (robotics) has the capabilities to imitate human intelligenceby performing various tasks that require thinking and learning, solve problems and make various decisions companiescan provide a better customer-oriented service with the use these software’s.

 

Here below are fewbenefits that AI-based systemsprovide in Customer Service.

 

Chatbots

Artificial Intelligence is redefinesthe customer service standardswith the use of advances chatbots. With chatbots, powered by AI, answers can be found automatically for a large number of customer questions,better and quickerthan by the call centre employees.However, for chatbots, clearly defined tasks should be defined; basically, they are most efficient when addressing a limited topicBut as Natural Language Processing and Machine Learning are making these Chatbots work far better, and their scope in providing service is increasing as these bots process more information and detects consumer behaviour in all terms.

 

Multi-channel Support

Artificial intelligence customer support has capabilitiesdirect the customer quariestowards alternative support channels when necessary. For example, if a Chatbot is unable to solve a particular query, AI will direct the customer to the call support channel to resolve the issue. This provides a bettercustomersservice, as theyhave their issues solved efficientlyand quickly.

 

Automated Response

AI and automation are already having a profound effect on business communication. With the use of automated response system, AI can take-off a lot of load from customer service teams. With the integration of automatic replies, they can save time and offer quick replies.Based oncustomer data, AIcan help identify customer issues and concerns even before they get in touch with customer serviceand generate the answer that is directly related to that customer’s situation.

 

24/7 customer service

For a company, either is a medium or large sized, it’s impossible to hire a customer support available 24/7 as its overall cost can exceed their budget. Thus, AI is the solution that can manage flawless their customer service operations with itsimpeccable capabilitiesofhandling all problems with fluency and precision.

 

Language barrier

A company that is expanded at multiple locations might face difficultiesto provide acustomer support network in different regions with different time zones. But no matter what your communication medium or language you want to install, AI can managefast, reliable, durable, multilingual and hassle-free technology. These are, of course, some few promises of AI for your business.

 

With the use of artificial intelligence in the field of customer service, companies aim to realize an optimized customer experience – across channels and in real time. First and foremost, AI technologies and machine learning processes are elementary tools to achieve a significantly higher level of customer focus.

 

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