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Smart companies: Tips for a smooth integration of AI

AI (Artificial Intelligence) has a long history of being considered science fiction but opens up enormous potential for companies in terms of productivity, the efficiency of business processes, gain sustainable competitive advantage and customer relationships. Covid-19 pandemic is the proof of accelerated use of AI across multiple industries around the globe.

Smart companies Tips for a smooth integration of AI

According to the latest title “Global Artificial Intelligence Market” published by Facts & Factors, the global Artificial Intelligence market size is expected to reach USD 299.64 Billion by 2026 from USD 29.86 Billion in 2020, at a compound annual growth rate (CAGR) of 35.6% during the forecast period 2021 to 2026.

Most companies believe that AI is certainly one of the foremost technologies of the future even though they still aren’t making the most out of their relationship with AI. Here below are few obstacles to AI adoption and how they can be avoided.

 

The Preparation Phase

For many people, there is still something mystical or threatening about AI. Although intelligent technologies act invisibly in our everyday life, the image of AI often emerges as futuristic, emotionless robots that look amazingly like Arnold Schwarzenegger are going to hunt us down and kill us. But AI is only aimed to develop machines/computers that are capable of doing things normally done by people. The lack of knowledge is one of the main obstacles to AI adoption. The implementation of new technologies should always be seen as a long-term project. As there really isn’t a textbook on how to adopt AI at the enterprise level, people with the right mindset need to be brought into an organization to help facilitate changes and capitalize on opportunities.

In many cases, high costs and a lack of resources are also decisive obstacles. But not every company directly needs its own computing resources or expensive, in-house developed platforms. In many cases, it’s worth taking a look at third-party AI platforms or in the public cloud. They enable the use of powerful and scalable AI solutions without the need for extensive investments of your own. The experience of the major platform providers also helps to implement projects as quickly as possible.

 

Communication is the key

The challenge of scaling AI and automation often does not lie in the technology itself. Rather, the corporate culture is often important in order to implement changes in the work environment. Thus, before the introduction of the AI, timely communication with employees is essential. The benefits of AI must be well elaborated and appropriate training must be planned for all employees. Artificial intelligence requires specialists who are well educated and have to be trained. This is the only way to develop, operate and maintain intelligent systems and to handle advanced troubleshooting and continuous improvement of these solutions. Tasks and responsibilities transformation must also be openly discussed to deal with the fear of losing jobs among employees, as, AI will complement rather than replace employees.

 

Introduction of a clear AI strategy

Small and medium-sized companies, in particular, are often reluctant to implement AI because they lack a clear strategy. In the first step, however, a fully developed strategy is not absolutely necessary: ​​rather it is more important for companies to understand the technology and recognize the possibilities it offers. At this point, experts should be consulted to elaborate on the benefits of AI and how can this actually benefit the company? What are the installation process and its duration? What type of data or tools are needed to work successfully?  What can be done to achieve results? Once all questions are clarified, and a strategy has been worked out the introduction can be prepared.

 

AI technical requirements

Like a human, an AI system also needs time to learn. That is why it takes time for the first successes to be measurable. In order to have a decisive influence on the development of companies, good implementation is requisite. The AI requires various available data that it can analyze. This is the only way to generate data models that can be used as a basis for future predictions or decisions. The implementation effort depends, among other things, on the flexibility of the software that a company uses. Another factor is the specific use cases that should be automated with the help of AI and that must be taken into account as early as the implementation phase. It is possible to start individually with each communication channel, regardless of whether it is email, chat or telephone. Preferably, however, the channels are placed one after the other. As a result, a company does not lose any time, because the advantages of an omnichannel system are that the training results of one channel flow into the learning process of the other channels. Depending on the use case, the AI ​​applies different algorithms and develops certain models. The learning is based on the trial-and-error method until it has developed the right model.

 

The AI ​​promises long-term optimization in terms of profitability and efficiency of in-house processes. With the ability of self-learning, algorithms can be used to improve existing processes and products as well as develop new business models. This means that AI has the potential to change entire industries and value chains over the long term. Artificial intelligence also opens up cross-sector value creation opportunities and growth potential for small and medium-sized companies. To gain all benefits related to AI, the first step is the will to deal with the topic of AI and ultimately its implementation. Therefore a well-developed strategy is required.

 

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Tips to enforce IT security in Companies

Companies around the globe are facing huge challenges related to cybersecurity as remote work operations aren’t showing any signs of slowing down due to the Covid-19 pandemic. Their biggest concern is how to ensure their business continuity along with handling vulnerability related to cybersecurity. Reports have shown that the rapid growth of remote work has increased security incidents. According to Accenture’s Cost of Cybercrime Study, cybercrime will cost companies worldwide an estimated $10.5 trillion annually by 2025, up from $3 trillion in 2015.

 

Annual Cost of Cybercrime

 

At a growth rate of +20 percent year over year, this advance underlines huge challenges that businesses have to face as every system is potentially threatened. Thus, it’s important, more than ever, to secure your own infrastructure as well as possible. We’ve listed few tips here below on how companies can keep their IT systems safe and secure.

 

Build a cybersecurity-friendly corporate culture

Companies should appoint responsible persons and motivate employees to fill the security code of conduct. It is not something that takes place alone, the company must invest in a security culture. All employees must be trained on how to keep data safe and the training plan should address both onboarding training and continual reinforcement. Strong security and privacy awareness training program will not only support your business policies but also keep your company’s sensitive information safe. Knowing that no company or organization can function without the internet, a targeted and sophisticated defense strategy must be developed, no matter what industry the company is in or what size it is.

 

Evaluate the risks

You can’t protect what you don’t know. Companies must be carefully evaluated which departments are absolutely essential for the smooth handling of their business. Knowing your own infrastructure allows you to choose which components and information are particularly worth protecting. Once all the areas of protection are identified, where the basis of business existence is located, it’s easier to develop a security strategy. Along with that, the company’s most valuable data must be identified and prioritize for better protection.

 

Identify external and internal threats

Not only attacks from outside, but especially attacks from inside, whether deliberately or through negligence, lead to high economic damage year after year. While external threats are certainly a problem and should be closely monitored, insider threats are at least as dangerous and should be closely monitored as well. IBM estimates that around 60% of all attacks on IT systems occur within their own infrastructure. Verizon even found that successful phishing attacks account for around 90% of all security incidents. Therefore, it is important to have a system for preventing and monitoring insider threats, such as Intelligent User Behavior Analysis (UBA).

 

Maintain strict identity management in the cloud

Digitization is increasingly forcing companies to move into the cloud. Numerous companies have already outsourced their IT systems to the cloud or have started to switch dramatically since the COVID-19 outbreak. But in addition to the numerous advantages, there are also some implications with regard to IT security.

As the employees and consumers have the possibility to log on to numerous services that are hosted on different platforms – locally in the company, in public clouds, private clouds, and on third-party systems, data and applications are available to users everywhere, but at the same time the door is also opened to cybercriminals. Therefore, user identities and access must be well managed while enabling convenient single sign-on for all applications and data, regardless of whether they are hosted online or on-site. The access rights of individual user accounts must be strictly regulated and defined. Also, the number of accounts that combine many authorizations must be as low as possible. Employees should only have those powers that are absolutely necessary for their day-to-day work in their position. Companies with large numbers of users use Identity and Access Management (IAM) solutions to both facilitate access and ensure security in hybrid environments.

 

Backups, prepare for any emergency

“Hardware failure, theft, or malware infection (such as the crypto-locker ransomware attack) can make recovering data that is critical to your business expensive or impossible. To avoid this, you need to back up your data”. Creating a backup of the most important data in an emergency is now common and very effective for data security. All data that is essential for business continuity must be identified as it gives you the possibility to back up your most important files more frequently, and performing a full backup less often.

 

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Reshape the workplace with Mobile Cloud Applications

Digitization has a huge impact on the formation of work processes in companies. The number of mobile workplaces is increasing. Mobility in the workplace is making employees more effective and productive. Having mobile and flexible access to data and documents is increasingly becoming a critical factor for success. The mobile collaboration market is expected to register a CAGR of 13.8% over the forecast period (2020 – 2025) following by the BYOD Market, which is expected to reach USD 430.45 billion by 2025, at a CAGR of 15% over the forecast period 2020 – 2025, in comparison of USD 186.09 billion in 2019. The shift of a typical workplace to a mobile workplace is reinforced by the emerging trend of bring-your-own-device (BYOD) culture. In addition to that, high -speed like 4G and 5G services offered by telecom companies drive the BYOD market to improve collaboration, general productivity, and drive innovation.

 

Mobile working has long been an important part of the modern workplace. They have changed the way we work – in and out of the office. Work from home, some employees already practiced it within their company before the Coronavirus crisis. Others have discovered teleworking and have been forced into it due to the circumstances, following the containment measures. Teleworking has transformed the rigid systems of the working world into a world of flowing transitions. With the integration of these mobile technologies, companies not only increase their own productivity but also provide more flexibility for their employees, as several people or organizations with different end devices and work environments are often involved in a business process. Answering e-mails, getting information about an important customer right before a meeting, or checking business appointments – all tasks that had to be done on the office computer in the past. Today, a quick look at the preferred mobile device is enough and the required information is quickly available.

 

Not only smartphones but smartwatch, in particular, also offer particularly quick access to important data. In most cases, this is not only an eye-catcher but also allows the necessary work steps to be carried out conveniently from the wrist. This includes workflow activities such as approvals, editing, and commenting on texts or digitally signing documents, sending/replying to emails. Such functions save time and are a convenient way for management, for example, to quickly complete time-critical tasks. So that all applications can be operated efficiently on the relatively small screen of the smartwatch, an optimized display of the relevant work steps is essential.

 

According to a survey conducted by eBloom, a Belgian start-up, active in retaining young talent, in Belgium more than 9 out of 10 people who discovered teleworking during the lockdown are ready to practice it in the future. Even though at the beginning of the lockdown, the number of people working from home quadrupled in a week’s time, opinions on the efficiency and effectiveness of the different work styles still differ.

 

Among all survey respondents, 96% would integrate teleworking into their working life, 14% are willing to work from home full-time, 56% prefer the independence that comes with teleworking and 53% say they are less stressed when they are working from home. But the home office is not the preferred option for 69% of respondents, as they feel more connected to their company when they work at the office. Similarly, 66% felt that relationships with co-workers were better when they were at the office. The majority also believe that team spirit (70%), communication (69%), and feedback received (55%) are better when working in the office rather than from distance.

 

Together with other technological developments such as artificial intelligence (AI) and the Internet of Things, cloud computing is contributing to a huge change in the work environment. The main advantages of a mobile cloud solution are similar to those of other applications in cloud computing. High initial investments are avoided, the internal IT department is relieved, the cloud solutions can be used flexibly and adapted to requirements. The introduction of new workflows is accelerated, and the service provider ensures that the technology is up to date. The cloud apps are available wherever there is internet access and only requires minimal IT resources on the part of the user. This creates ideal conditions for working from anywhere on smartphones and other mobile devices.

 

Flexibility is another main factor of mobile cloud application and a hot topic for companies, as customer contacts and collaborations are established worldwide, employees can work remotely from the home office or from any other location/business trips. Another important factor in remaining competitive is the availability and quick reactions. Mobile apps make it possible to carry out internal and external communication as well as various tasks while on the go using a smartphone or tablet. By storing in the cloud, the work progress is always saved and can also be viewed and edited in real-time by other colleagues.

 

In order to be able to enjoy this convenience and powerful business, cloud applications are required, which also bring the appropriate level of security (access protection, data protection) and user-friendliness. In furtherance of enabling efficient and barrier-free work, more and more companies are using professional cloud applications that can also be easily operated on mobile devices. Thanks to technological progress, there are practically no limits to mobile business applications these days. We are only at the beginning of the digitization. The more business processes are transformed, the more uses of mobile devices can be extensive.

 

As the number of company’s mobile device users increases each year, the concern of mobile security becomes more critical than ever. IT managers are increasingly concerned about their protection against malware infections or loss. They are constantly looking for the protection of portable devices such as laptops, smartphones, tablets, and smartwatches from threats and vulnerabilities. In order to adequately protect company data, however, a secure and professional business cloud solution is required. Cloud computing is the future of information technology, some of which have already arrived in the present. For companies, this means a big step that often cannot be mastered without outside help. Xorlogics is a digital agency based in Brussels and supports all sizes of enterprises / public organizations in their digitization processes. Get in touch to book an obligation-free consultation with one of our IT specialists, to discuss your project. We can also do appointments via video call for your convenience if you prefer.

 

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Multi-Cloud: Tips to Develop an Effective Cloud Security Strategy

The term security encompasses more than just protecting a company. A holistic security strategy supports all business processes instead of limiting them. In order to implement a holistic cloud strategy, suitable security tools must be integrated and responsibilities must be clearly assigned in order to avoid misunderstandings and to be able to defend the complex cloud environments against cyber-attacks. As the complexity is increasing, more and more companies are realizing that a single cloud environment is not a beneficial approach for the long run. Whether private or public, every cloud service offers different tools and options, from advanced machine learning tools to affordable storage space prices.

 

Cloud enables companies’ greater agility and scalability, higher performance, and faster access to innovative technologies, all of which help a business to gain a competitive edge by allowing them to be effective in today’s digital market. Knowing that the multitude of cloud services opens up many options for optimizing individual business processes, the multi-cloud world is the new normal for many enterprises. Companies are pursuing a cloud strategy that takes a multi-cloud environment into account. This requires a uniform security platform that carries out security controls and compliance for hosts regardless of the cloud provider or the deployment model used, in order to meet the requirements of the several clouds.

 

Multi-Cloud Tips to Develop an Effective Cloud Security Strategy

 

Choosing a persuasive or strong cloud security provider depends on the company’s ability to address security controls like compliance and privacy issues, protect the data by security measures and few tests from malicious threats, hijacking, etc. Additionally, cloud security is a shared responsibility between the provider and the customer. In the shared responsibility model, there are basically three categories of responsibilities: responsibilities that are always those of the provider, responsibilities that are always those of the customer, and responsibilities that vary depending on the service model: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or Software-as-a-Service (SaaS), such as cloud email.

 

Here below are few tips that can be helpful to develop an effective multi-cloud security strategy:

 

  • Data protection should be the highest priority

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The main topics in IT security have not changed fundamentally in recent years. Even in a multi-cloud environment, many of them continue to play a major role – but the weighting has shifted with the General Data Protection Regulation (GDPR). Data protection is now at the top of the priority list for European companies. And with the passage of the “Cloud Act” adopted in 2018, things became even more complex for European companies. Therefore, using only national cloud providers isn’t the only solution. Much more important is the question of which workloads are being processed. This means that non-critical applications that do not involve any personal data can continue to run in international data centers of cloud providers.

 

  • Encrypt data consistently

No matter where companies store their data and whether this is to be classified as critical or not – there will always be people who try to overcome barriers. Encryption should therefore be a standard in every company. Consistent encryption on three levels is ideal: the transport route, the storage, and the data itself. The current trend is towards on-the-fly encryption – that is, only users with the correct key are authorized to access information. If you close an open file, the lock will snap shut again. In addition to the encryption, organizations must perform an inventory of security vulnerabilities that they have and those they had in the past because understanding them clearly can help appropriately to shape their organization’s cloud security efforts in the future. So, IT managers must ask the following questions while defining the vulnerabilities: What kind of attacks can the vulnerability of their organization attract? What vulnerabilities does the industry deal with currently? What kind of security threats are they unprepared for?

 

  • Identity and access management

Anyone who works in a multi-cloud environment usually accesses countless cloud services from various providers every day. That is why professional Identity and Access Management (IAM) is also a must. In this way, companies prevent employees from using the same (sometimes insecure) password for every service, for example. Without a comprehensive IAM plan, an organization is certainly more vulnerable to attacks and data breaches. Thus, integrating the right IAM strategy with an evolving multi-cloud architecture will help protect threats and ensure that the right users get access to the right information when they need it.

 

  • Transparency and scalability

The strength of a cloud-based enterprise environment lies in its scalability and elasticity. However, using multiple platforms in a multi-cloud approach often leads to an unpredictable data flow, resulting in a higher level of complexity, particularly security issues. Therefore, multi-cloud security must be integrated to work effectively. The integration of security tools enables cross-platform transparency and consistent security. The cloud security architecture must also be dynamic, flexible, and able to move with cloud workloads and applications as they expand.

 

Undoubtedly the digital transformation is leading the transition to multi-cloud networks and requires strict security management. By integrating the native security features of all clouds into the multi-cloud security framework, companies can multiply their cloud security. This is the only way to protect valuable data, workflows, and resources while meeting the challenges of performance, scalability, and complexity of a constantly evolving multi-cloud environment.

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