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Is a Chatbot right for your business?

 

Chatbots, either it’s the one structured by hard coded questions/answers or the one that are able to learn through AI and Machine Learning, are like robot and use to provide excellent customer service but are also well known in marketing & sales.

With the integration of chatbot via website, Facebook messenger or via a voice assistant such as Amazon Alexa, Siri or Google Assistant, companies want to offer their customers a unique customer experience. Chatbots are having a significant impact on the way businesses connect with their customers, manage their marketing campaigns for lead generation, and automate payments. That is why more and more companies are trying to differentiate themselves from the competition with voice assistants and chatbots (so-called conversational interfaces). Multiple surveys also show that chatbots are well received by users.

 

The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate (CAGR) of 29.7%. Worldwide, chatbots will generate over $8 billion in savings by 2022 and 80% of enterprises will use chatbots as they have the potential to transform businesses in two ways, by delivering radical efficiencies, and by helping businesses meet ever-increasing consumer demands. Nowadays, some of the advanced chatbots are powered by AI, that are able to solve problems, send personalized messages and improve interactions with customers.

 

According to a survey conducted in April 2019 by Ada and Forrester Consulting, 89% of customer service decision-makers in Canada, the UK and the US believe chatbots and virtual agents are useful technologies for personalizing customer interactions. Another study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a million working years.

 

Even though chatbot first appeared in 1950 by Alan Turing under the name of Turing test to check a machine’s ability to exhibit intelligent behaviour equivalent to, or indistinguishable from, that of a human, chatbot ecosystem is only expanding since few years in companies’ robust ecosystems that currently exists. Chatbots are on the rise thanks to increasing demand from consumers to have a 24/7 digital experience. Therefore, more and more major companies continue to deploy channels such as messaging apps, cloud networks, SMS, and email clients where chatbots live and interact with users.

 

Here below are some useful stats to know on chatbots for 2020:

 

Is a Chatbot right for your business

 

      • In 2019, chatbots became more AI-driven, capable of handling complex human interaction with ease and are now taking over traditional conversational services – Grand View Research report.

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    • 265 billion customer requests are recorded per year and businesses spent nearly $1.3 trillion to address them. Using chatbots could help save up to 30% of this cost – IBM

 

    • Around 40% of millennials say they chat with Chatbots on a daily basis – Mobile Marketer research

 

    • 53% of companies identify AI as a tool for creating ‘customer-first culture’ – CX Network

 

    • The top industries profiting from chatbots are real estate, travel, education, healthcare, and finance – Chatbots Life, 2019

 

    • Up to 73% of healthcare admin tasks could be automated by AI, and the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billionannually by 2023 – Business Insider Intelligence

 

    • By using chatbots, businesses and consumers will save a combined 2.5 billion hours by 2023 – Juniper Research

 

    • 70% of chatbots accessed will be retail-based by 2023 – Juniper Research

 

    • 61% of executives say that conversational bots enhance employee productivity via automatic follow up of scheduled tasks – Accenture

 

    • 60% of executives say that chatbots improve their agents’ ability to handle client queries by networking with other bots – Accenture

 

    • 53% of companies use AI chatbots in their IT department. 23% use them for administrative tasks – Spiceworks

 

    • Top chatbot uses are for getting a quick answer in an emergency (37%) and resolving a complaint (35%) – Oracle

 

    • Chatbots not only help to reduce cost but they also drive more revenue by upselling as they can remember customer’s preferences, they are able to provide advice, tips and recommendations. All of this is possible if the chatbot is intelligent enough to know the customer’s buying journey.

 

Sources:

Cloud Computing Adoption in 2020

All Cloud 2020 Cloud Infrastructure Report xorlogics

According to a report from Forrester cloud adoption meant to accelerate and change the enterprise landscape entirely, transforming the cloud from being “a place to get some cheap servers or storage, to being shorthand for how companies turn amazing ideas into winning software – faster.” This statement fits perfectly with AllCloud’s finding that 85% of organizations expect to have the majority of their workloads on the cloud by 2020.

 

A study from Flexera 2020, in which a total of 750 global cloud decision-makers and users about the public, private and multi-cloud market participated from around the globe, also confirms that Cloud spend is rising as organizations adopt multi-cloud strategies and put more workloads and data in the cloud.

According to the AllCloud study more than 70% of IT professionals said half their companies’ IT workloads are in the cloud now, 85% expect to have the majority of their workloads on the cloud by 2020, and more than 23% will be cloud-only.

 

Here below are the highlight of the report on how organizations are progressing in their journey to cloud. It’s important to know that the survey began in the first quarter of 2020 = during the early phase of COVID19.

 

cloud 2020 xorlogics flexera

 

Multi-Cloud success within Enterprise:

Many organizations silo applications within a given public or private cloud, with 41% integrating data between clouds. 93% of enterprises have a multi-cloud strategy and 87 % have a hybrid cloud strategy.   Only 33% of all participating organizations use multi-cloud management tools. Respondents use an average of 2.2 public and 2.2 private clouds.

 
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Public Cloud adoption within Enterprise:

20% of participating enterprises spend more than $12 million per year on public clouds. The top three public cloud providers remain AWS, Azure and Google. Azure is narrowing the gap with AWS in both the percentage of enterprises using it and the number of virtual machines (VMs) enterprises are running in it. 40% of enterprise AWS users spend at least $1.2 million annually versus 36% for Azure More than 50% of enterprise workloads and data are expected to be in a public cloud within 12 months. 59% of respondents who answered a question about COVID-19 expect cloud use to exceed plans due to the pandemic. The top challenge in cloud migration is understanding application dependencies.

 

Top Challenges of Cloud adoption:

83% of enterprises indicate that security is a challenge, followed by 82% for managing cloud spend and 79% for governance. For cloud beginners, lack of resources/expertise is the top challenge; for advanced cloud users, managing cloud spending is the top challenge. Organizations are over budget for cloud spend by an average of 23% and expect cloud spend to increase by 47% next year. 56% of organizations reported that understanding cost implications of software licenses is a challenge of software in the cloud. Organizations aren’t taking advantage of all cloud provider discounting options, but are beginning to leverage automated policies to shut down workloads after hours (51%) and rightsize instances (49%).

 

Source:

Flexera 2020 State of the Cloud Report

All Cloud : 2020 Cloud Infrastructure Report

 

Is Your Digital Business 100% Secure?

Is Your Digital Business 100% Secure?

Digital transformation is creating unprecedented opportunity for organizations today. Along with its far-reaching impact and significant changes in business models, it also comes with unprecedented risk. There are companies that are completely digital. Digital technologies such as mobile, cloud and IoT make it possible to offer new conveniences to customers, operate more efficiently than ever and gain other benefits. With the changed way of working, the demands on security have also changed, as those same technologies have also open doors to a new and special type of cyber-attacks. Here below are few security guidelines that must be carefully considered in pursuing digital initiatives.

 

Cybercrime: The Importance of Prevention!
One of the best and reliable way to guard your company against cybercrime is by educating and informing your staff about cybercrime prevention. It wasn’t long ago that data theft was classified as a social phenomenon somewhere between fun and crime. But cybercrime has now developed into a growth market – in a negative sense.
In a there  2020 Cyberthreat Defense Report, CyberEdge Group found that 81% of surveyed organizations were affected by a successful cyber attack in 2019. The average downtime due to a ransomware attack was 16.2 days in Q4 of 2019 compared to 12.1 days in Q3.
As more and more data is available digitally, the total volume of criminal activity increases. Computers and smartphones are affected equally. Therefore, by teaching your employees to recognize warning signs, you could also enhance your cybercrime prevention strategy.

 

Hardware Security Is a Must!
When it comes to protecting your device, wo-factor authentication (or 2FA offer a whole new level of security for your personal or business devices. It’s a software-based system that send you a text message or email to confirm your identity. In addition to 2FA, you should also invest in a degree of physical protection for your secure hardware in order to prevent disasters. You may also get a tailor-made insurance coverage for your devices. Protecting the hardware alone is too short-sighted. Ultimately, it’s about the corporate data, some of which is stored on the device, some in the cloud somewhere on the network.

 

Secure Basic Configuration

The basic settings for  Internet-enabled devices such as smartphones and laptops include the security settings in the device. These can vary from manufacturer to manufacturer. Apps and operating system should always be kept up to date on one device. The automatic setup for installing available updates is indispensable, because many attacks come via known security holes on the devices.

 

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Protecting organization’s and customers’ personal data is vitally important to the success of any organization. Encrypting that data is one of the best practices to be on the safe side. In case of remote working, sending emails with sensitive data represents a huge risk. It could be intercepted or seen by a third party. If you encrypt the data attached to an email, it will prevent an unintended recipient from viewing the information. Also, be sure your device is set to have all stored data encrypted in the case of theft.

 

Avoid Public Hotspots!

Working on a free WiFi can be attempting for employees who pay for their own data plans. Public hotspots in a café or in the airport are often unencrypted. Employees must be aware that these networks are not secure enough to use when logging into secure systems or transmitting sensitive information (customer data, credit card numbers, etc.). They must access to companies’ data via their secure connection at home or enable their 4G for a secure connectivity when they are on travel.

 

Regularly Perform a Backup Copy

Regularly back-up important data and information. Determine which data should be backed up, how often it should be backed up and where the copy will be saved. Keep this backup in a safe place and make sure it is always disconnected from the network. Also, if you notice that you have been infected, immediately disconnect from the network.
Also, keep information on your computer that is not connected to the network or on paper, such as important e-mail addresses and phone numbers, or information about your Internet service provider.

 

Cyber Crime Insurance

Cybercrime insurance is suitable for protecting companies against the consequences of IT attacks. Either the attack is internal or external, it can lead to a complete shutdown of operations and digital business activities to a standstill, resulting in downtime costs. In these cases, cybercrime insurance steps in and pays the costs. Extendedand personalized policies also bear the expenses incurred for data recovery or legal advice. In short, crime policies cover the direct loss of your funds, whether through maleficence, employee dishonesty or social engineering. So that things don’t get out of hands, business must take basic protective measures.

Opportunities and risks for E-Commerce in Covid19 Crises

Opportunities and risks for ECommerce in Covid19 Crise

 

The Covid19 epidemic and the associated restrictive security measures taken by the Government have various consequences and have an impact on global e-commerce, both in positive and negative way. As due to the corona epidemic, the government advises people to stay indoors as much as possible and non-essential stores are closed. All events, concerts, sports competitions and other activities are also cancelled.

 

During the lockdown, online trading is 100% secure and only way to get goods to the customer. And even if the stores are allowed to open again, many customers still prefer to do as much of their shopping online instead of going to a store and waiting in a never ending queue to get their daily basis use items. In addition, customers who have never or rarely made online purchases are getting familiar with the e-commerce concept as well.

While online sales are increasing sharply in some sectors, they are almost completely falling in others. Especially for companies active in the sale of tickets, tourism and entertainment, transport sector, the event industry is falling drastically, says Sofie Geeroms of sector federation BeCommerce. On the other hand, companies that are active in health care, or sell clothing, food or electronics via the internet and online pharmacies in particular are seeing their turnover increase. “I think we should be grateful that e-commerce is here to meet people’s primary needs,” concludes Geeroms.

 

According to a Coronavirus Survey Report based on 20 answers collected from national e-commerce associations, company members and business partners between 17 and 19 March 2020, 70% of European web shops expect to have less profit this year due to lower sales. In addition, 60% of them experience problems with deliveries. It is clear that the corona crisis is also leaving its mark online.

 

Biggest Problem: Deliveries

Ecommerce Europe survey demonstrated that, for at least 60% of the respondents, one of the main problems is delivery times. For 55% of them delays or interruptions in parcel delivery is the second major issue followed by a drop-in consumer order for 50% of them. They also face problems such as delays in planning the product range due to travel restrictions, increased absence of personnel or lack of transport capacity.

On the bright sight, the web shops indicate that they can still deliver the most packages to their customers. This also applies to cross-border purchases. In 35% of the surveyed web shops there were more online purchases.

 

Another short survey by Gondola shows that several Belgian web-shops see additional sales. Coolblue Belgium confirms “in recent weeks we have seen a sharp increase in sales of products to equip the workplace at home with materials such as screens, laptops and webcams and to keep in touch with each other. According to the survey, they’ve witnessed a growth of 100%.

 

2020 will be the year of e-commerce and anyone who has the opportunity to set up or expand an online shop as a retailer should probably do so. But what should one take in account before expanding their business online. Here are a few important tips & tricks that are important to consider in the online commerce.

 

Think Long Term

Short-term thinking is tempting right now as we want to control damage quickly. However, do not setup your online shop with the mindset of getting benefit from it only during the Corona crises. If you go online, make your webshop a central part of your company and invest effort until you are really satisfied with it and offer your customers a great shopping experience. Customers notice when an online shop is not maintained. This results in damaging your brand image, customer’s trust and lowers your sales. Make the first impressions count.

 

Do Your Homework

What do customers want? What’s going to sell well? Is my product trending or in decline ? How do I define my target market?  What does the competitive landscape look like? What laws and regulations should I be aware of? What are my barriers to entry? How much do i expect to sell ? Which online shop system are we going to opt for? What payment options do we want to offer? Do we want to connect to other portals? For example, on price comparison portals? Do you need a connection to your ERP system? These are some main questions, among thousands of other, that you should go through before going online.

 

Don’t Ignore Technological Trends

Online shops are now quite complex systems that are constantly being enriched with new skills. The reason for this is very simple: competition. There are some interesting technological trends in the area of ​​online trading. Gartner says 100 million consumers will shop in Augmented Reality online and in-store by 2020. Artificial Intelligence will be used, more than ever before, for data analysis and customer experience personalization, make smart product recommendations and automated chatbots that can have simple conversations with customers. Integration of augmented reality (AR) and virtual reality (VR) to help customers visualize their items before purchasing them.

 

Personalise the Customer Experience

Online trading offers incredible opportunities to understand your customers and offer them a customized shopping experience. An example: The navigation of your shop could prominently display the categories that are particularly relevant for your customer; or you can highlight different product benefits for different customer groups. Implementing personalized experiences on-site or in marketing efforts has been shown to have a strong effect on revenue, with one study finding it had a 25% revenue lift. Recent data also shows personalization efforts can reduce bounce rates by 45%.

 

Conclusion

Online shops offer retailers incredible opportunities – and what might have been born a lifeline in the Corona crisis can later become an integral part of your own company with high sales. Time will tell what new trends will 2020 bring in the ecpmmerce industry. But be prepared as there’s a lot of 2020 remaining,

 

Source:

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Is Your Public Cloud Data Secure?

Is Your Public Cloud Data Secure?

 

With advancing digitalization, business requirements are also developing rapidly. The rise of cloud applications shows no signs of slowing down. More and more organizations continue to adopt cloud computing at a rapid pace to benefit from increased efficiency, better scalability, and faster deployments. According to a report by Linker, the global public cloud computing market is expected to reach $623.3 billion by 2023. The rapid provision of business applications for the introduction of new, improved business processes is central. Many companies consider outsourcing workloads to the public cloud as a priority. High availability, scalability and cost efficiency open up the possibility of implementing innovative operational developments with little effort.

 

As more workloads are shifting to the cloud, cybersecurity professionals remain concerned about the security of data, systems, and services in the cloud. the public cloud exposes business to a large number of new threats. Its dynamic character makes that relying on traditional security technologies and approaches isn’t enough. Therefore, many companies have to rethink the risk assessment of the data stored in the cloud.

 

While moving their workloads into public cloud, companies think that their business is automatically protected. Unfortunately, this security is not certain. Amazon, Microsoft and Google do indeed partially secure their cloud, but it is not their core business or priority. So, in order to cope with new security challenges, security teams are forced to update their security posture and strategies.

 

A report by RightScale shows that average business runs 38% of workloads in public and 41% in private cloud. Usually, enterprises run a more significant part of their workloads in a private cloud (46%) and a smaller portion (33%) in the public cloud. Small to medium businesses, on the other hand, prefer to use a public cloud (43%), instead of investing in more expensive private solutions (35%).

The cloud computing statistics also show the public cloud spend is growing three times faster than the private cloud usage.

 

For this survey 786 IT professionals were questioned about their adoption of cloud infrastructure and related technologies. 58% of the respondents represented enterprises with more than 1,000 employees. For majority of them, more than 50% of enterprise workloads and data are expected to be in a public cloud within 12 months. More than half of respondents said they’ll consider moving at least some of their sensitive consumer dataor corporate financial data to the cloud.

 

Even tough public cloud adoption continues to accelerate 83% of enterprises indicate that security is a is one of the top challenge, followed by 82% for managing cloud spend and 79% for governance.

Workloads and data in a public cloud for all organizations

 
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Securing the environment in the cloud is one of the biggest challenge or barrier in cloud adoption. If companies want to protect their data in the cloud, they must ensure that the environment is used safely. This requires additional measures at different levels:

 

Secure access with Identity and Access Management (IAM)

 

As the data stored in cloud can be access from any location and any device, access control and whitelisting are among the first and strongest measures to safeguard your cloud. Managing people, roles and identities is primordial in cloud security.

In most companies, user rights for applications, databases, and content are maintained manually in separate access lists. Regulations for dealing with security-relevant technologies are also kept in other places. The lack of automation and distributed access management prevent identity or context attributes that are needed for dynamic Identity and Access Management (IAM) from being considered.

Building an identical repository with clearly defined type of access for each user identity and strict access policies is therefore the first step in the dynamic handling of access rights. For example, it can be specified that employee X login is only permitted from certain geographic locations by secure network connection to access only a selected numbers of files.

While these policies can be managed by different individuals with appropriate authority in the organization, they must exist in a single, reliable, and up-to-date location – across all resources, parameters, and user groups.

 

Data loss prevention (DLP)

 

As data is one of your organization’s most valuable assets, protecting it and keeping it secure must be one of your top priority. In order to accomplish this, a number of DLP controls must be implemented in all cloud applications at various levels and allow IT administrators to intervene. «DLP (Data loss prevention) is the practice of detecting and preventing confidential data from being “leaked” out of an organization’s boundaries for unauthorized use. Data may be physically or logically removed from the organization either intentionally or unintentionally. »

 

Data Encryption

 

Sensitive data may not be transmitted through public networks without adequate encryption. Therefore, one of the most effective cloud security measure that you can take is to encrypt all of your sensitive data in the public cloud. This includes all type of data such as the data at rest inside the cloud and archived and backed-up data, or the data in transit as well. This allows you the complete protection in case of any data exposure, as it remains unreadable and confidential based on your encryption decisions. By encrypting properly data, organizations can also address compliance with government and industry regulations, including GDPR.

Machine Learning and Data Protection in the Cloud

Machine Learning and Data Protection in the Cloud

 

As more organizations are shifting infrastructure and services to the cloud, more are adopting a multi-cloud strategy. In fact theworldwide public cloud service market is expected to reach $623.3 billion by 2023. 83% of enterprise workloads will be in the cloud by 2020 and 94% of enterprises already use a cloud service.

 

These numbers show that most companies are already using cloud solutions in one form or another. In addition to the many advantages that the cloud can offer, it also increases the attack surface. Cloud growth creates new security threats, and organizations are struggling.

To guarantee a high level of security in the cloud, modern security solutions with machine learning, analytics and automation can help. Machine learning has already taken a massive increase in adoption over recent years and many businesses have already started to plan or have already developed machine learning models for security purpose.

 

Most IT departments are well equipped and informed with ensuring local network security. But how this really works in detail in the cloud is still relatively unfamiliar in many organizations. In addition, many business are already busy with securing their existing infrastructure, thus securing cloud infrastructures can be ignored or forgotten. What many businesses underestimate is that even complex hybrid infrastructures can be secured with advanced technologies that use machine learning, with a manageable cybersecurity budget.

 

In almost all industries, the cloud is already being used as an effective extension or replacement for some of the data center resources. And if you are not yet in the cloud, you are probably planning this step at the moment. But before moving to the cloud, make sure that critical security and regulatory questions are answered. As companies who adopt a multi-cloud strategy need visibility across it all to prevent downtime and to stay ahead of hackers.

 

Cloud-related threats are at an all-time high

 

It is not surprising that cloud-related threats keeps increasing, and there is no reason to believe that this will change in the near future. According to the recent study by the Ponemon Institute, the average cost of a data breach worldwide now equals $3.86 million – $148 per compromised record. However, the numbers vary greatly from country to country. In addition to that, a recent Skyhigh Networks study found that every organization operating in the cloud had almost two security incidents each month. These include: inside threats (both accidental and malicious), privileged user threats, compromised accounts, or data exfiltration. This shows that data is fundamentally endangered regardless of the storage location. Contrary to the often erroneous assumption, the provider of the cloud is never responsible for securing corporate data. For example, AWS states that they are responsible for the security of the cloud, but their customers for security within the cloud. Responsibility thus falls into the IT security of the companies using it, which often does not have the right personnel or know-how to guarantee security in the cloud.

Along with other challenges, IT security teams have a dual mandate to secure data in cloud services procured and managed by their organizations, as well as corporate data that employees upload to cloud services that they find and use on their own.

 

What specific steps can you take in this case to ensure security in the cloud as well?

 

A robust cloud security program includes technologies to protect, detect, investigate and respond to security incidents. The most effective cloud security technologies are data encryption, network encryption and SIEM (Security Information and Events Management). With the exception of SIEM, most technologies focus primarily on protecting and building a defense. However, next generation SIEMs also include proactive monitoring, analysis to improve detection and Reporting and forensics about security incidents, investigation and response to security incidents along with alerts based on analytics that match a certain rule set, indicating a security issue.

This makes the latest generation of SIEMs the ideal solution to secure hybrid environments. SIEM tools work by collecting and aggregating logs, reports and alerts from all of your security tools and solutions. These tools then present this information in a centralized location, by improving visibility and speeding incident analysis and response.

 

Machine learning key to securing data in the cloud

 

Fact that hackers are growing in sophistication and their malware is evolving quickly and continuously, enterprises must adapt a robust data protection strategy. Terms such as “data science” or “machine learning” started long ago as buzzwords in the IT industry. For some time now, however, the clever algorithms have been helping to recognize patterns in many areas and are already doing so in IT security. Many companies in numerous industries are currently facing the challenge of securing existing or future infrastructures in the cloud. Already used in speech recognition software and ERP systems for data management, the clever algorithms of machine learning are now being leveraged in cloud security solutions in order to enable enhanced threat detection and real-time security.

 

Next-generation machine learning algorithms are ideal for today’s cloud security because large data volumes are the most important condition for their reliability. These ‘intelligent’ solutions are able to take in high volumes of data from high-traffic environments andperform an extensive property and behaviour analysis to detect threats and take the appropriate actions in a variety of scenarios.

Therefore, the use of machine learning is the logical response to the growing amount of data and the ever-evolving threats found in the cloud. Machine learning solutions are helping organizations to secure data and enabling them to securely adopt any cloud application, despite advanced malware.

 

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COVID-19: How to Fight Against Cybercrime in the Home Office Environment

COVID-19 cyberthreats

 

Covid-19 pandemic has forced many employees to work from home. Organization must not only stay productive but also safe. The Covid-19 outbreak has officially been categorised by the World Health Organization (WHO) as a pandemic, meaning in the current situation, many companies are not only faced with the challenge of enabling their employees to work in the home office, but also to protect them and all systems against the increasing cybercrime.

 

As organizations are shifting more and more of their business online, a wide variety of cyberattacks have been recorded since the pandemic began – from attacks on the World Health Organization (WHO) to steal information to mass phishing emails and spam campaigns targeting home office workers. It doesn’t only stop there; cyber criminals have even created websites with domain names related to Covid-19 to take advantage of user fears and concerns and launch ransomware attacks. Therefore, prevention is always better then repairing damages afterword.

 

Here below are few tips that companies should and must take into account in every home office environment in order to protect fromcyberattacks.

 

Cybersecurity training for employees

Mostly neglected in many companies, employees training on cybercrime related topic is highly recommended. Once your employees are well informed about cybersecurity and home office, they are able to detect any risk that can endanger the security of the company  and  reduce the risk of opening the door to criminals.

 

Install and setup Access controls

No matter whether you are running a small, medium or large business, Access control really is ideal for almost any business scenario to prevent data leaks or unlawful data access. With access control, you can easily keep track of all statistics related to who access your company’s data. A good setup of access control combines authentication and authorization.

This setup determines whether a user should be allowed to access the data or make the transaction they’re attempting. A user with a certain role will only be able to see files that are necessary in order to complete his tasks via data access control. In other terms, a user with restricted data access will not be able to see or shear any other corporate data.

 
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Reinforce security settings for emails

Ensure your email security settings by putting strong passwords and secure login. Implement scanners or other tools to filter spams along with email encryption tools. Mostly, engage all employees to take part in education around email security and how not to fall in trap of phishing attacks. This way, employees can take measures to guarantee the security of their email accounts against known attacks and avoid being a victim.

 

Access to company networks only via VPN

Make sure that all of your employees who access your corporate network use VPNs. Without VPN access, no employee should be able to view company data, because with a VPN, corporate data is virtually impossible to be view by outside forces, keeping the private information — private.

 

Allow access to SaaS applications only through the corporate network

Ensure that SaaS applications are only accessible to remote users via the company network and that they cannot access the applications directly from there home or any other public Internet. With your security solutions, you gain insight into all data traffic that accesses your services in the cloud. Most SaaS providers provide such access to their services; however, you may need to enable some settings for this to work properly.

 

Keep your software updated

Make sure to update your software on your device when prompted. Cybercriminals frequently use known exploits, or flaws, in your software to gain access to your system. As these updates often include fixes to security vulnerabilities, a regular check on them is highly recommended in order to avoid becoming a cybercrime target.

 

Keep your device safe

It may sound very basic but it’s very important to keep an eye on your device along your surroundings! Lock your device when you step away from it. And never leave sensitive or confidential information at your desk, like post-it notes with your password written on them or USB drives. Don’t give anyone remote access to your device if you feel unsure.

5 Tips for Effective Remote Work

 

Remote work attracts many employees as it offers undeniable advantages. Not only it allows you to have more time for yourself, you can get up later and finish earlier, without worrying about uniforms, you can work in your pajamas or sweats, but also to concentrate well as you organise your work and time yourself, and, above all, save time and money in terms of work-to-home commutes.

 

Remote working isn’t in hype because of the outbreak of Covid-19, it represents many benefits for business as companies that allow remote work have 25% lower employee turnover and employees who work remotely are more likely to be happy and productive.

Along with its benefits, it also contains a series of traps. Without a well-defined framework, it is indeed easy to let oneself be distracted with domestic duties.

In addition, we run the risk of becoming an outsider from the box. Here are 5 tips for effective teleworking.

 

  1. Focus on your to-do list

When you’re in the office, you’re used to a certain pace of sociability: between meetings, coffee breaks, hallway discussions and lunch breaks, it can be difficult to really focus on a task without being distributed by someone. Do not take the same reflexes when you work from home: do not check your emails/social medias every 5 minutes. On the contrary, take advantage of it to accomplish the tasks that require more concentration and set yourself specific times to answer your emails. You can check them once an hour. If the request is urgent, your team members will call you.

 

  1. Focus on a few essential tasks

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Don’t overestimate the number of tasks you can accomplish in a day. Forget the overflowing to-do list along with the feeling of unfinished business that accompanies it, and prefer a 1-3-5 to-do list: schedule an important task, three medium-sized tasks and five small tasks each day.

 

  1. Take breaks

Telework can also be a trap at your expense if you skip your well deserved breaks. Because at the office, breaks are imposed on you when you are interrupted by your colleagues or when you go out to eat lunch. On the other hand, at home, you may be tempted to skip the healthy midday break by quickly eating a snack in front of your screen. However working for long stretches without breaks leads to stress and exhaustion. Therefore, breaks are crucial for productivity and creativity. They allow you to recharge the batteries, refresh your mind, replenish your mental health and boost your concentration. Go for a walk. Cook yourself a small dish. Call a friend. Don’t forge to take some time for yourself !

 

  1. Keep your colleagues and supervisor up to date

Inform your colleagues of the advancement of project / tasks you’ve accomplished during your day. Write it down in the common calendar if necessary. Clearly leave the contact details to which you can be reached. Make videos for in-depth details or communications because study shows that people spend 5 times longer looking at video content compared to static content when they’re scrolling through their screens. You can also make live video calls to communicate with your team or company while boosting visibility. It similar of being together without the logistical, cost or health implications of a large in-person gathering in cast of Covid-19.Avoid relying on email or an intranet as it can be difficult to tell if anyone is actually paying attention.

 

  1. Stay in touch with your colleagues

Be careful not to isolate yourself from your colleagues. It is important to come forward and stay present and active in the life of the company. If you have an internal chat system, use it. Otherwise install Skype, Viber or WhatsApp, or exchange emails. Keep up with the latest updates, especially in a fast-moving situation like Covid-19.

Corona & Home Office: Best Must-Have Team Collaboration Tools for Successful Teleworking

 

Worldwide companies, no matter their size, are obliged to adapt work from home policies due to COVID19.  Thousands of millions of Belgians are now working from their homes. Not only they have to adapt a clear remote communication with their colleagues/boss, but also exchange sensitive information, shear corporate documents, collaborate in real-time and in some cases, also manage a project from distance. Remote work, telecommuting or having a distributed workforce, collaboration tools for remote teams are the must have. These advanced cloud technologies and screen-shearing applications make it easier to interact with virtual teams and get the same benefits as If they are working from offices.

 

Some of the more popular tools for remote teams are outlined below.

 

JIRA:

Jira is a project management tool for software development that helps all types of teams manage their work. It comes in several versions depending on the nature of the project such as, among others, Jira Software, the initial software, Jira Core, the variant intended for business teams, Jira Service Desk, the variant for IT services, etc.

With the help of several products and deployment options, that Jira offers, teams can plan, assign, track, report and manage work. The Jira platform brings teams together for everything from agile software development and customer support to managing shopping lists and family chores.

 

Confluence:

Confluence is a very comprehensive, collaborative tool that allows you to create files, shear it with your team and organize all of your work within a single platform. This tool enables, team members who has access, to the files an equal opportunity to see meeting notes, product sheets, marketing campaign, HR policies, etc.

This tool also allows you to create pages of your own creation or using a customizable template among the different templates that are offered. These pages can be commented, enriched with images, videos, and linked in a dedicated space, accessible by one or more people.

 

Google Sheets:

Who doesn’t know/use Google Sheets? It’s a well known, easy and more of a traditional tool. It’s completely free and available 24/7 in the cloud on your computer. With Google sheets you can do more together! You can create a new table in which each of the collaborators can work together in the same spreadsheet at the same time. For i.e. by iindicating their name in one column, and the tasks carried out, in another. Ideal for organizing remotely and managing a team.

 

Slack:

Slack is a popular collaborative tool “where the right people and the right information come together, helping everyone get work done”. It’s an instant messaging platform that offers a wide variety of actions. You can do just about everything in one application. You can organize your work in the form of channels, private or public, around dedicated hashtags, on computer or smartphone. This tool also allows you to share files, organize meetings in audio or video.

 

WeTransfer, DropBox, OneDrive to share and store files: 

These tools will allow you to shear/send large files around the globe. According to the supplier, mail servers don’t accept files beyond 20 or even 25 MB. But WeTransfer allows you to send documents, images or videos up to 2GB. Please note that documents are available until a deadline.

With DropBox you can store and share files via the cloud. The storage space depends on the version chosen 5gb for free version and sky is the limit for paid one.

OneDrive is a tool integrated into Windows 10, which allows you, not only to store and share documents in a personalized and secure space, but it also enables to do the back up and recover files from accidental deletes or malicious attacks.

 

Microsoft Teams, Skype and Zoom to communicate instantly: 

These tools will allow you to keep in touch with your colleagues and collaborators and to exchange, whether for a professional reason or just to take a break. Microsoft’s service includes Microsoft Teams, the social network for the Office 365 suite and Skype, the paid messaging and calling app. These two tools are very accessible and offer clear and structured communication.

Zoom is a communication platform, often used by professionals and companies. Among other things, it allows you to create virtual meetings, offer online technical assistance, organize webinars, chat via instant messaging, etc. This collaborative tool offers a free version limited to 100 participants and 40 minutes per conference.

Messenger, WhatsApp, Hangouts are also communication tools that allow you to centralize a conversation and chat with others, by written or video means.

 

Sources:

 

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ERP System: Key Features for a Successful Integration

ERP System Key Features for a Successful Integration

An ERP system is a vast information system that manages information about a company’s products, production facilities, materials management and accounting, customers, suppliers and employees’s data sales and marketing, financial balances, etc. It is used by every department in an organization and many individual processes in companies are closely interwoven with the core of the business model and are therefore critical to the success of the market presence. An ERP or enterprise system is designed to standardize, streamline, support and integrate organizational processes across functional boundaries.

It wouldn’t be wrong to think of an ERP as the brain of company’s technology system, as ERP provides a fully integrated, intuitive platform through which you can analyze, monitor and conduct the majority of data-driven tasks. Here below is a list of few key features which are decisive for the digitization success of a growth-oriented company.

 

  • Integration

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Integration of ERP system is a major part for its success. The study behind integration of ERP system, to make sure that the company will benefit from all of its functionalities and endless capabilities to work harmoniously, makes all difference from other types of software’s. Implementing a new ERP system that digitally maps the central operational functions is often considered a risk by many decision-makers. As it integrates all facets of a business, by synchronizing all core areas, businesses are able to gain real time visibility across your entire business with 24/7 access, increase productivity together with operational efficiency, reduce costs and enhance competitiveness. A well-integrated ERP allows employees to work from a single source of information reduces the discrepancies between your teams along with the associated errors anIntegration also allows your business to work with multiple components at once.

 

  • Automation

Automating company processes completely or at least partially is important for companies that want to pursue dynamic growth and act in more efficient and sustainable way.

Firstly, the advantages of digitally available data can be optimally used by automated processes, for example for taking orders in the online shop, because if the company is dealing with a large volume of inventory orders, sales, customer interactions, etc. it’s necessary that you can see and respond to data in real-time. In many cases, in absence of ERP system or with a legacy ERP system don’t update automatically and prevent or delay you from taking immediate action.

Secondly, with the help of appropriate cross-functional processes, companies can act faster and more reliably on the market, for example they are able to run certain processes such as a web shop outside of business hours. An advanced ERP system is able to make decision such as delivery capability can be guaranteed with the existing stock within the regular delivery time etc.

 

  • User orientation and availability

The main point of an agile ERP software solution is to be available wherever the user needs the system – in the home office, in the field, in mobile storage or in a meeting. When deciding on an ERP, it’s important to consider whether employees will be given access to the system via an app on mobile devices. In addition to that, a good ERP system will allow you to integrate external sources and build out a single source of truth for your data. This enables fast, error-free, digital information exchange and saves time and money and reduces the risk of critical complaints along the entire supply chain.

Those who ensure a properly operating ERP systems and an unified digital process chain

enable enterprises to reduce the time required to complete virtually every business process by delivering efficient and fast processes.

 

  • Customization

It’s proven that the business landscape changes too rapidly to use historic information to forecast the future. In addition to that the current pace of technological development is having profound changes on the way companies’ work. As the ERP system forms the digital backbone of a company and is usually purchased for a useful life of ten to 15 years. Company’s leaders must keep in mind that no matter how good their ERP system is, it cannot address 100% of their organization’s needs. Therefore, in view of the expected changes in the market and in technological development, we must ensure that the software can always be adapted to new requirements. Because once your organization’s areas of competitive advantages to the existing features of ERP, your ERP is best customized for all your company’s needs.

 

  • ERP Flexibility

Organizations that integrate an ERP system in their process gets the real-time visibility into data they need to make decisions quickly. Ambitious companies that are entering the ERP world can meet their needs for a standardized solution that maps the central processes within the framework of high-quality and user-friendly workflows. Because companies have data on hand, they can change and shift based on operational and market demands and as soon as they gain momentum and individual adjustments are required, the system must be able to upgraded to the full version. Furthermore, a flexible ERP enabled by Cloud technology is able to save you time and money.

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