Coronavirus: Safe Work Environment from Home office

COVID 19 Coronavirus Home office

The coronavirus outbreak has infected more than 250,000 people around the globe with 10254 death cases. Its spread has left businesses around the world to slash costs, lay off workers, pause investments and even declare bankruptcy in some server cases.

As the government has ordered us to remain indoors and self-quarantine to stop the spread of the coronavirus, many companies are obliged to send their staff on short-term work from home setup. Big tech companies, such as, Facebook, Google, Twitter, Salesforce and Amazon have already implemented remote working policies for many or all of their employees around the globe.

 

Making telecommuting work at scale will require companies to re-evaluate how technology can be used to produce the best outcomes from their workers without sacrificing any security or data breaches.

When it comes to enabling the largest possible number of employees to do their jobs remotely as far as possible, Company usually choose to give its employees an encrypted connection via remote desktop (RDP) and corporate VPN solutions so the remote users can directly connect to the organization’s network and servers. Therefore, a right preparation and setup is critical to avoid all problematic situations. In this time of sudden peak in VPN traffic, companies must ensure their security measurements against a remote attack in order to protect against the risks associated with different attack methods, such as phishing, credential theft and vulnerability exploitation.

 

A VPN provides protection, but it also presents an attractive target to attackers for two reasons:

 

  • First because it allows to transmit sensitive information over public and shared networks. As company allows its employees to work from the network outside the secure perimeter of company, the hackers no longer have to breach a perimeter to find data that is sensitive as just one remote access flaw could be sufficient to breach a system. Once they gain privileged access to your system, it will be difficult to prevent data loss, prevent phishing, protect against ransomware, etc.
  • Second, because a VPN typically does not have layers of security and often lack many of security controls such as Firewalls, intrusion detection, proxies and other controls. An internal network often has systems that are less secure than those expected to handle traffic from the public network. This can make VPN-based attacks that bypass a perimeter more attractive than attacks that directly target the perimeter.

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Here below are few security reminders how remote users can protect corporate data:

 

    • Company staff needs to be vigilant about setting-up any unauthorized (often undetected) remote access connections, that may expose the organisation to the possibility of network misuse, unavailability of key systems or fraud. Employees must be educated enough to know that all unauthorised remote connections may result into a malicious intent to cause disruption by stealing or deleting sensitive data, modifying system’s core functionalities, and secretly tracking the victim’s activities.

 

    • Remote users must protect their User ID, because if a malicious third party, who is aware of user’s credentials, can gain access to the corporate network and corporate valuable data is sacrificed.

 

    • Don’t use any unsecured wireless network, because if you do so, you’ll be putting company’s data at risk. Think carefully about whether you need to use the WiFi, or if your task can’t wait until you are somewhere more secure.

 

    • According to a report by Trace-Security, 81% of company Data Breaches are due to the use of poor passwords. It’s surprising how many people not only use week passwords, but also rarely change them. However, using a complex password is one of the easiest ways to protect your important data. Remember to update them regularly and use a combination of letters, numbers and special characters. It’s also important to disable in your device setting the option of “remembering” passwords.

 

    • Avoid making any copies of data in your personal devices and opt for a cloud-based storage can help keep your data safe in the event your device is stolen or compromised by a hacker or virus. Plus, using the Cloud allows you to access your data anytime from any device.

Corporate Data Movement: How to Practice Good Data Security

Corporate Data Movement How to Practice Good Data Security

Data Movement refers to the transfer of files or information that can be critically important to all stakeholders in your organization: employees, suppliers and everyone you do business with. Companies are using all kinds of latest and supplicated technologies and techniques to protect their critical and valuable business assets. But, often forgotten, the most important factor, in any cybersecurity program, is trust.

 

In delivering their work rapidly and efficiently, whether it’s the marketing, sales or the finance team, employees forgets the essential data security measures if they are not trained well. In this article, we cover how business and technology leaders can ensure that their critical and valuable corporate assets remain safe and how they can teach employees to move data in safe way because if your employees don’t know how to recognize a security threat, how can they be expected to avoid it, report it or remove it? This is where IT needs to draw a line between balancing security issues and giving people the tools and accesses, they need to get their job done.

 

  • Shearing files containing corporate data via Emails

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A report on data security based on Ipswich File Transfer confidential surveys of IT professionals, revealed that a vast majority (84%) of the respondents send classified or confidential information as email attachments. Of that majority, 72% do this at least once per week, and 52% do this at least once per day. Try to imagine the quantity of data which is transferred via your email server every day with the information in between departments or with the personal information of employees. Mails with containing data of potential clients transferred from marketing to sales. As this sensitive data is transmitted via email servers with inadequate security controls. By doing it, employees are certainly putting company’s data at risk without realizing how dangerous they can be to the organization’s cybersecurity. Hackers are always looking for new ways to steal sensitive data by hacking email accounts to get the job done.

 

  • Sharing files containing corporate data via Cloud Servers

 

 As more and more companies switch to cloud or hybrid cloud environments, much more sensitive data is transferred via these cloud services such as Google Drive, Dropbox and Microsoft Azure. These clouds services are becoming more and more a regular part of any business process. The main problem while using a third-party file sharing service, corporate sensitive and confidential data is taken outside of company’s IT environment and causing a risk to the data’s privacy. Therefore, the IT department must have a sufficient overview of who has access to these services and which data is in the cloud or being transferred via cloud. The most important measure for the security of data in the cloud is who is responsible for protecting this data. It leaders must be certain that your company is well insured against breakdowns or security margins before signing any contract with cloud services. According to your own risk assessment, it may be concluded that certain types of data are better stored locally because IT there has more control over the security and compliance of this data.

 

  • FTP Servers

 

FTP is an application layer protocol used for the transfer of files between a client and server and is as old as the email and is used far more often than IT experts would like to admit. FTP is an ideal file sharing platform for small to medium-size enterprises which have basic file transfer requirements.  The problem with this method is that it is not considered as a secured protocol per today’s standards. Users don’t get the ability to encrypt and protect data as FTP has no encryption. Which leads they data in the transferred files front of a huge security risk. In addition to that, FTP has become over 45 years old and it is not suitable for high-volume transactions and multiple requirements. Therefore, companies must find better alternatives to FTP such as SFTP, HTTP, MFT.

 

Company must educate their workers about the best and safest data transfer approach and train them regularly on the pros and cons of each solution. The best way for businesses to handle this is to set a company-approved application that will demonstrate safe data-transfer. Employees whose companies provide them with a secure, easy-to-use file sync service will see no need to bring other file sharing services into the workplace. At the end of the day, it doesn’t matter which solution you or your end users use. Ultimately, your company is only responsible for the sensitive data, regardless of which tools and services you use.

 

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2020: Year of Chatbots

chatbot artificial intelligence salesforce

 

Artificial Intelligence (AI) is all around us and we are taking advantages of it continuously via our smartphones, wearables, Internet of things, cars, home appliances, in our offices, in public services, in our retail experiences throughout media and beyond. AI has fulfilled its promises to fundamentally change our everyday living. Artificial intelligence (AI) has the potential to transform industries and the way organisations and professionals used to work. With the ability to learn and adapt, AI is capable to develop increasingly sophisticated capabilities that will allow it to execute a growing number of tasks that works perform manually today.

 

According to an April 2019 survey from Ada and Forrester Consulting, 89% of customer service decision-makers in Canada, the UK and the US believe chatbots and virtual agents are useful technologies for personalizing customer interactions. Another study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a million working years.

 

While there had initially been fears that AI would replace human workforce and take over jobs, the emerging consensus is that is proving to be a bonus for enterprises and human workforce because it will allow machines to execute repetitive, routine tasks while freeing human up to perform higher level activities that will increase their overall productivity. In addition to that, As AI has been identified as one of the biggest technologies for the economic growth. More and more business and governments are launching programmes designed for developing deep learning capabilities in AI in order to build an AI ecosystem.

According to PwC’s 22nd Annual Global CEO Survey, AI will add US$15.7 trillion to global GDP by 2030, which is more than the current output of China and India combined. Gartner predicts that 70% of organizations will integrate Artificial Intelligence to assist employees’ productivity by 2021. Business leaders know that those who take the lead now will get the biggest share of this prize. according to the latest Global CEO Survey, nearly 3 out of 5 Global CEOs believe AI will have a larger impact on the world than the internet revolution.

 

ARTIFICIAL INTELLIGENC LARGER IMPACT THAN THE INTERNET REVOLOUTION

 

These figures show that AI is increasingly making its way into any workplace with the help of virtual personal assistants (VPAs) and other forms of chatbots and expanding human performance in many organizations. For enterprises, AI chatbots offer a way to build a more personalized and engaging customer experience, which in return delivers a wealth of customer information that is highly valuable in better understanding their customers and growing their business.

US market researcher expected that 85% of consumer-business interactions would be through intelligent bots. The new online study from USU confirms a high potential for the customer service of the future. Here below are few key areas where businesses can derive value from chatbots:

 

    • Business are creating value through transforming customer journeys by providing immediate response to consumer’s queries or issues. According to McKinney’s study, 75% of customer demand NOW service within 5 minutes of online contact. If business can beat this time, they can convert a ‘visitor’ into a ‘paying’ customer.

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    • Staffing a 24x7x365 contact center mainly with human agents can be costly. According Human Resource Institute, it costs companies $10-$15k to replace one frontline employee. Therefore, it’s easier for Business to avail a 24/7 customer service via their chatbots ecosystem that are able to resolve customer queries related to i.e. complaints, product returns, refunds, tracking & tracing of orders etc in no time. According to a survey by Oracle, 80% of brands are planning to integrate Chatbots in their customer service by 2020.

 

    • Chatbots help to reduce costs by enabling enterprises to serve more customers without hiring extra staff as Chatbots are able of speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine question.

 

    • Chatbots not only help to reduce cost but they also drive more revenue by upselling as they can remember customer’s preferences, they are able to provide advice, tips and recommendations. All of this is possible if the chatbot is intelligent enough to know the customer’s buying journey.

 

 

Sources:

 

Artificial Intelligence: Top Pick Statistics for 2020

Artificial Intelligence Top Pick Statistics 2020

    • According to the market research firm Tractica, Revenues from the artificial intelligence (AI) software market worldwide is expected to have a growth of 6 billion by 2025 – Statista

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    • According to Gartner, Inc. 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology to communicate with customers by 2020 – Gartner

 

    • Large companies are adopting AI at a rapidly accelerating rate. Just 4% of enterprises had adopted AI 12 months ago. Today, 14% of enterprises have deployed AI. A further 23% intend to deploy AI within the next 12 months. Adoption will continue to accelerate; in two years, nearly two thirds of large companies will have live AI initiatives – Gartner

 

    • According to PwC analysis, AI, robotics and other forms of smart automation will bring great economic benefits and contribute up to $15 trillion to global GDP by 2030 – PwC

 

    • By 2020, investors will use platform, data value and customer engagement metrics as value factors for all enterprises- IDC

 

    • IDC predicts that the Global Datasphere will grow from 175 Zettabytes by 2025 – IDC

 

    • Artificial intelligence has come into the mainstream because it allows us to make sense of an increasingly large amount of data in real time. Indeed, worldwide data will grow 61% to 175 zettabytes by 2025- IDC

 

    • In order to fill skill gaps caused by the need of AI adoption,75% of organizations will be investing in employee retraining by 2025 – IDC

 

    • By 2021, at least 50% of global GDP will be digitized with growth in every industry driven by digitally enhanced offerings, operations, and relationships- IDC

 

    • The RPA Services Market will grow to reach $12 Billion by 2023. Also to be noted that, Forrester has previously projected that the RPA software market itself will grow to $2.9 billion by 2021. – Forrester

 

    • 11,214 results This is the number of open positions produced by a recent search for “robotic process automation”on LinkedIn’s jobs site. Titles vary within this growing IT jobs category, but “RPA developer” (and variations of the same) is an increasingly common one – reflecting the need for IT pros who can build the bots that enable organizations to offload repetitive, time-consuming tasks – LinkedIn

 

    • Clinical health AI applications can potentially create $150 billion in annual savings for the US healthcare economy by 2026 – Accenture

 

    • Growth in the AI health market is expected to reach $6.6 billion by 2021—that’s a compound annual growth rate of 40% – Accenture

 

    • According to a report by Statista, revenue in the Smart Home market amounts to $90,968m in 2020. Household penetration is 9.3% in 2020 and is expected to hit 19.3% by 2024. The average revenue per installed Smart Home currently amounts to $77.07. Revenue is expected to show an annual growth rate (CAGR 2020-2024) of 15.0%, resulting in a market volume of $158,876m by 2024 – Statista

 

    • 80% of all marketing executives predict Artificial Intelligence will revolutionize marketing by 2020 by generating a better sale close rate, increase in revenue, improvements in website traffic and customer engagement and a higher conversion rate of potential leads to paying customers- DEMANDBASE

 

    • Chatbots integration will allow banking and healthcare sector to save $8billion annually by 2020- Juniper research

 

    • AI surveillance technology is spreading at a faster rate. At least 75 out of 176 countries globally are actively using AI technologies for surveillance purposes, including smart city/safe city platforms (56 countries), facial recognition systems (64 countries), and smart policing (52 countries) – Carnegie endowment for international peace

 

    • AI embedded in analytics and other marketing software will free up more than a third of data analysts in marketing organizations by 2022, providing them with more time to spend on other business priorities instead of spending time on repetitive manual processes – Gartner

 

    • In approximately 60% of occupations, at least 30% of constituent activities are technically automatable by adapting currently proven AI technologies in sectors such like: Finance and insurance, Retail, transport and trade, Professional services, Manufacturing, Healthcare – McKinsey Global Institute

 

    • According to the report, the global artificial intelligence (AI) in cyber security market was USD 7.1 billion in 2018 and is expected to reach approximately USD 30.9 billion by 2025, at a CAGR of slightly above 23.4% between 2019 and 2025 – Zion Market Research

 

What are the new 2020 Trends in Mobile Security?

Mobile security 2020

Cybercriminals and security teams are engaged for their life in a true cat and mouse game. With evolving technological landscape, many companies give their employees access corporate data available on cloud or via specific business mobile applications, which is reachable 24/7 to their employees on any electronic device, such as tab, mobile or computer. The reason behind this flexibility is of course letting employees stay in touch with their consumers and make profitable decision at any time. However, security experts must find ways to stay ahead and combat latest cybercrime practise used by hackers, not only to have a strong defence against hackers but also to protect and secure all digital applications and channels along with company’s valuable data.

Security experts had to deal with security gaps and network monitoring not only in the past but also face new threats, risks and embrace new opportunities to promote end to end security by implementing layered security that is not only applied to various implementation efforts but also keeps up with company’s ecosystem.

 

Some organizations can also ban employees’ personal devices and use corporate devices to ensure and respect the security restrictions. These restrictions are placed to avoid or limit the number of data breaches but can limit the productivity of employees if they aren’t able to keep corporate devices 24/7 with them and also makes impossible work.

 

According to Lookout security experts, mobile will become the common phishing device for credential attacks in 2020. “Traditional secure email gateways block potential phishing emails and malicious URLs, which works for protecting corporate email from account takeover attacks, but neglects mobile attack vectors, including personal email, social networking, and other mobile centric messaging platforms such as secure messaging apps and SMS/MMS.”

 

In addition to that, according CSO’s recent study “Cybersecurity spending trends, 2020” 62% of organizations will increase cybersecurity spending in 2020, while another 36% will keep cybersecurity budgets flat. Technology organizations are most likely to increase spending (73%), followed by manufacturing (68%), and retail/wholesale (67%).

 

As we increasingly use mobile services, both in private and business environments, more and more industries are focusing on the protection of their online resources, end security and IP in order to protect their mobile apps used by their internal/external staff or partners, while putting a limit to a maximum number of end-users. This protection is necessary for all devices on the field to overcome dangers such as fraud, data theft or DDoS attacks. DDoS attacks, spam and other security threats are not only a problem for wired networks, but households and small businesses, users of wireless landline access are now also suffering.

 

The use of mobile malware is progressively increasing, as is the range of possible application scenarios, which range from DDoS attacks to SMS spam and data theft. All of these threats are worrying network operators. That makes mobile Security is a wide topic that covers other elements such as back-end/cloud security, network security and also, a network of more and more connected objects (IOT), such as wearables and automotive devices. There is no unique method to protect apps in insecure environments, but rather an addition of security layers which can increase the overall level of security. Security specialists are combining mobile software security with hardware-based security solutions to reinforce sensitive data storage and integrity of service execution in hardware zones.

 

A multi-layered security is required to succeed in a secure environment, and for that security experts must have a complete visibility to optimize and examine the threats and impact that they can have at business. Once the threats are identified, they can be prevented with the help of security software empowered by antimalware, machine learning, AI along with anti spam techniques. With the help of these smart tools and analysis, security teams can be notified about breach detection and response in time. They can also block any advanced malware technique used by cyber criminals and detect every abnormal and irregular behaviour. These security experts also work hard on their endpoint security through breach detection.

 

Attacks in 2020 will be more and more planned, spread out, and varied in terms of tactics. Threat intelligence and security teams must help organizations to defend their environments proactively by identifying security gaps, eliminating weak links, and understanding attacker strategies. A well thought threat intelligence aligned into security and risk management process can help business to overcome risks before any attack occur.

 

Sources:

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AI and Automation impact on medium-sized Companies and Organizations

 
The Business Benefits from AI and ML
  • Massive Data Consumption from Unlimited Sources
  • Rapid Analysis Prediction and Processing
  • Simplifies Time-Intensive Documentation in Data Entry
  • Handling Repetitive Jobs
  • Reduction of Error
  • Improves Precision of Financial Rules and Models
  • Easy Spam Detection
  • Interpret Past Customer Behaviours
  • Better Customer Segmentation and Accurate Lifetime Value Prediction
  • Recommending the Right Product
  • Digital Assistance and 24/7 Availability

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Hyper Automation and Artificial Intelligence (AI) are seeping into every aspect of business, from operations to production and from product development to business processes. Processes, tasks and role models – everything is changing with this revolutionizing in the commercial sector. This evolving area of Artificial intelligence (AI) and machine learning (ML) is the future for all businesses, and it’s already affecting the way we live and work today. In fact, research firm Markets and Markets estimates that the machine learning market will grow from $1.41 billion in 2017 to $8.81 billion by 2022!

 

The new digital technologies are having different impacts on jobs in the short and longer term. While automation may displace workers within a sector in the short term, studies are demonstrating that overall employment is growing when looking at a longer period comparing results from different sectors and the World Economic Forum has found that, by 2022, algorithms and other transformative technology could create more jobs – as many as 58 million. Because despite automation and artificial intelligence, people will continue to be important in the future.

 

Artificial intelligence opens up possibilities far beyond currently available functions. PwC estimates that business could save $2 trillion globally by applying intelligent automation to many activities that were previously processed by humans and making employees more productive.

 

Like business of all sizes, SMB are also flooded with data gathered from different sources such as, customer data, supplier data, market data, operations data and many more. AI can quickly pull out insights from these databases and extract valuable data. Managers can get valuable insights on business process from workflow management and/or make sales predictions easily by using data from ERP systems. As AI is able to pull out insights from data easier than human workforce and run the routine tasks to add value to existing business, company can use its human resources to solve potential problems, spend time on creative tasks and boost business ability to innovate.

 

SMBs can also benefit from AI to identify, understand and better target their customers. Business can forecast customer behaviour and run data-based campaigns to have remarkable results with the use of big data and artificial intelligence. It helps them to save a lot of money on marketing and sales efforts by bringing them valuable leads. Not only business can achieve valuable leads and turn them into customers but they can also maintain a good relation and provide a better service to these customers by introducing a 24/7 customer service with the help of AI equipped chatbots. These chatbots are able to handle customer enquiries and provide customer support on time and appropriately, based on the needs of customers.

 

Not only in customer service, artificial intelligence is demonstration it’s capacities in accounting, finance, auditing and tax controlling, fraud detection as well. Instead of recurring routines, data analysis, process control and optimization by automating procedural tasks would be on the agenda of SME by allowing employees to make even more valuable contribution to corporate management. As AI can decipher data and draw actionable insights easily from complicated situations and eliminate/reduce errors, it’s totally transforming and changing the way accounting and tax firms used human intelligence to perform same tasks. With an accurate integration of AI empowered workforce, accountants and bookkeepers can build a value-based business, attract more customers and increase revenue by spending less time that they were used to spend.

 

Customer service and accounting are not the only 2 departments getting aids from AI, sales and marketing are also getting their potential customer’s pipeline faster than ever before by finding interesting leads in their databases as contact information is available for the market you want to target.
By engaging each potential lead in a very personalized way, sales person can turn the lead into a paying customer and recommend the right product with the help of gathered data on the customer.

 

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Artificial Intelligence: Just a Trend or A Long-Term Growth Factor?

Artificial Intelligence Just a Trend or A Long-Term Growth Factor

Artificial Intelligence is having an impact on our world in many different ways by playing an increasingly important role in our lives and worldwide economy. The number of companies that have integrated AI in their process is growing rapidly, in sectors like health-care, retail, HR, marketing and cybersecurity industry and the war for talent acquisition and competition for value creation is on the next level between industries and nations.

 

AI is not new or just a temporary trend, history tells us that humans and the companies are remarkably successful at working together with robotics to the latest technologies such as smart machines, including 3D printing, AR and VR in order to survive in competitive era and also find new opportunities for their companies’ growth. A study by MMC Ventures revealed that 60% of the interrogated cases, which represents 1,580 companies, AI is being used in their solutions and 40% of the self-proclaimed “AI companies” in Europe had discovered that AI was not used in their solutions.

 

AI is bringing its advantages in sectors like healthcare, transportation, cyber security industry, security industry, prediction of natural disasters, farming, smart-cities, and is helping to reinforce economy. A discussion paper created by McKinsey demonstrated how AI applications are contributing for social good. According to McKinsey’s analysis, AI initiatives are having a positive impact on good health and well-being, peace, justice and strong institutions, provide quality education, protect all life on land and below water, ending poverty, industrial innovation and infrastructure, reducing inequality, climate action, decent work and economic growth, gender equality, sustainable cities and communities and responsible consumption and production, increase work efficiency and output, offers accurate future predictions, detect frauds, avoid human errors with the help of increased automation and many more.

 

Artificial intelligence is certain ally and dramatically improving the efficiencies of our workplaces and increasing the work humans can do by taking all repetitive or dangerous tasks and the human workforce to do work they are better equipped for, such as, tasks that involve creativity and empathy among others. By doing work that is more engaging to them, job satisfactions, productivity and happiness among employees is also increasing.

 

AI in its many forms offers users the ability to do tasks on a scale and at a speed that humans cannot achieve on their own. AI can also gain new insights from analytical tasks. It’s not just about collecting large amounts of data (=bigdata) and investigative it with advanced mathematics or developing amazingly complex algorithms. Once the gathered data is well extracted, managed and good algorithms are chosen, our society will gain countless hours of productivity with just the introduction of well automated tasks.

 

Thus, it seems important to clear the fuss around AI destroying jobs because it’s only fiction rather than a fact. Instead of destroying jobs, AI is bringing a gradual evolution in the job market, people are getting better at their jobs with the help of AI. According to a report from the World Economic Forum (WEF) called “The Future of Jobs 2018, and recent report called “Job creation and elimination worldwide due to AI 2022” AI, Machines and algorithms in the workplace are expected to create 2.3 million jobs. Even who does the work is changing rapidly – human, robot, or co-bot. The division of labour between humans, machine and AI is shifting quickly. By 2025, it is expected to shift to 48% human, 52% machine or algorithm. The combination of human and machine is the new normal in the workforce of the future.

 

Technology helps move society forward, and the integration of AI is doing the same. The integration of AI into healthcare, smart cities, law and other service-based industries is helping in making processes simpler and giving them enough time to focus on other issues. In this increasingly data-driven world the importance and impact of artificial intelligence is only growing and is becoming more crucial in gaining competitive advantage. Therefore, despite all the positive effects and worldwide boom in artificial intelligence industry, companies shouldn’t forget that AI is only a tool that they need to update/improve continuously instead of one-time investment in order to achieve their goals.

 

Sources:

 

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Outsourcing – Make or Break Opportunity?

Outsourcing Advantages and Disadvantages

 

Outsourcing is a business practice in which services or specific job functions are done by a third party. If a company choose to outsource their services within their own country it’s called onshore and if they decide to outsource a distant country, we call it offshore. These decisions are made to save company’s costs. Outsourcing is known to offer various benefits to your business but it can also bring big challenges and expose you to big risks if negotiations and management of outsource relationships aren’t done wisely. According to the Information Services Group, the annual global revenue from information technology outsourcing is reached to 92.5 billion dollars in 2019.

 

Outsourcing work of marketing, accounts, IT, HR and many other departments can help business save money, make sure that the specific business tasks are handled by a specialist, save time and work in company’s product/service expansion. A study by entrepreneur.com demonstrated that 74% of companies outsource IT, 52% of companies outsource HR, 43% of companies outsource procurement, and 39% of companies outsource finance.

 

In an IT outsourcing process with a technology provider, a variety of operations following operations must be well discussed in advance, such as disaster recovery, network services, software development, QA testing GDPR implementation, in order to build a high-performance IT organization.

 

Here below is everything you need to know to ensure your IT outsourcing project success:

 

  • Outsourcing IT tasks / jobs must be as much structures and transparent as possible in order to overcome employees worries of losing their jobs.

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  • The main objective of outsourcing is to reduce operational costs and improve your business. This goal must be in your mind when you choose for an external provider/expertise to get your job done and so see positive results such as a reduce of a significant amount of your capital in hiring employee and equipment.

 

  • Outsourcing doesn’t mean that you have to compromise on the quality of work. An external partner would like to earn more commission and will have tendency to do their work quicker than the time a good project really needs. So, in order to deliver a good project, a balance between the quality and quantity of the services provided by the outsourced employees/firm must be well calculated.

 

  • Technology, trust, transparency and resources must be well considered before choosing any outsourced partner. Get a maximum information you need about tools, technology and experts that will be handling your project. Once you get this information, you’ll be able to select the most suitable vendor with the best team of experts and the last-gen updated technology to assist you the best with your business.

 

  • Don’t fall into the good-cost services trap. Always question the expertise of someone who agrees to professionally work on your project for amount way below average. No doubt that outsourcing is far more inexpensive than your in-house employee but it doesn’t mean that you can’t look multiple options and pay a little more to get your job done perfectly by doing a comparison of freelancers that’ll help you to get answers on questions like, how long they need to make your project, if they want to get paid on a fixed fee or by hourly, what experience they have with related projects, what type of projects have they already done, if they are able to give you references of companies they’ve completed projects for.

 

  • Communication is the key to a successful collaboration and innovation. Time, language or cultural differences must be well studies before doing business with a third party especially when it’s an offshore partner. In order to avoid a negative impact on work quality or delays in project timings, you must find time for communications to give your feedback and talk about the ongoing project.

 

As mentioned above, Outsourcing is driving tremendously economic growth by creating job opportunities, offering better standard of living, building and maintenance of infrastructure. In addition to that Outsourcing has made it possible for companies to divide their service and production processes into different elements which can be contracted and executed in an organized and cost-effective way.

 

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B2B E-Commerce Entry Barriers and Challenges  

B2B E-Commerce Entry Barriers and Challenges

 

E-commerce has the potential to improve efficiency and productivity in many areas and industries and, therefore, has received significant attention since last decade. With the growth of Internet users around the world, new opportunities for global e-commerce are growing in parallel.

 

For B2B companies, a web shop can and should be much more than just an additional sales channel as digital channels, and ecommerce in particular, are critical for their successful B2B operations.  Amazon, Alibaba, Mercateo, Global Sources and Walmart are few major players in the global B2B eCommerce market. Amazon rebranded its B2B eCommerce operations from AmazonSupply to Amazon Business in 2015 and achieved sales of over US$1 billion in just a year. According to Forrester Research, Think with Google, 90% of B2B buyers use a mobile device at least once during their decision process, and 59% of buyers conduct all pre-purchase research online. According to Orbelo publications, nearly 1.92 billion of individuals, worldwide, shopped online means 1 out of every 4 people you see around you is an online shopper.

 

Not surprisingly the global B2B eCommerce market valuing US $12.2 trillion in 2019 is over 6 times that of the B2C market. This number shows us the importance and growth of B2B e-commerce market. So, in order to expand existing business, reduce entry requirements, process costs in customer management and improve the quality of customer experience, a good e-commerce project must be prepared with propositions of new way of doing business which takes strategic and organizational and technical aspects into account with help of new service models.

 

Lack of technology knowledge to ensure the quality and size of the IT workforce is one of the biggest challenges for many companies’, as they consider hiring a new team for their ecommerce department. In a report commissioned by SAP, Forrester has reported that a company needs 12 full time employees to maintain webshop and not all companies can afford an ecommerce team of 10+ employees in addition of their actual staff. But as a successful e-commerce is a team work, from IT department to product management and from sales and marketing to customer service, companies must have a clear goal and make relevant decisions that can measure investments and ROI.

 

Trust, confidence and data privacy represents as another challenge for electronic commerce. The question of trust is even more prominent in the virtual world than it is in the real world. Plus, hackers are becoming more and more creative each day and inventing new ways to exploit e-commerce business and its customers for their financial gains. Cyber crimes can have bad impact on e-commerce retailers leading to significant business implications and bad PR and loss of customer trust. To stay on top of these constant threats, E-commerce retailers need to know what they are up against, and how they can prevent their business from becoming a victim of one of these attacks by taking proactive measures to protect their e-commerce from malicious hackers and safeguard their customer’s personal information.

 

E-retailers can face challenges related to their growth if the right partner and technology isn’t chosen in the beginning of the e-commerce project. Therefore, the experience of project partners who specialize in B2B web shops should not be underestimated. In order to have achieve a profitable and long-term growth, companies must choose the right CRM system, shopping cart solution, inventory management, shipping partner, analytics and email software, marketing campaigns software/partner agency and much more. So, a Web shop projects doesn’t only require a clean product and customer data management to avoid follow-up costs but also the systems used for merchandise management and customer relationship management integrated with the web shop software. The aim should be to implement central, consistent data management as the basis for maximally automated processes and error-free real-time information about products, stocks, prices and delivery dates.

 

The future is certainly positive for B2B e-commerce. With a bright future and growing competition, it is important that B2B companies invest in a sophisticated e-commerce platform to stay in the competition and secure a first-mover advantage.

 

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IT Trend 2020: Future of Cloud Computing and Experts Predictions

 

2010 defined Cloud computing’s past, present, and future when technology giants Microsoft, Google and Amazon Web Services launched their cloud platforms. It went from “what is cloud” to “where and when can we use it for cost-cutting options” to “why not cloud”? And there’s no doubt that even in 2020, it’ll be one of the key innovations that will be the subjects of countless business and technology discussions.

 

Evan Kaplan, CEO, InfluxData

Cloud Is the Future Business Model for Open Source Companies

“The coming year will show that cloud-based applications are the winning monetization strategy for open-source software companies. While the first generation of companies that developed open-source software tried to use a paid customer support and training model, the last couple of years have shown that to be unsustainable. In 2020, pay-per-use, cloud-based services will take hold as the leading business model for open-source companies. As enterprises increasingly focus on agility and time-to-value, cloud-based services can deliver speed and scalability for customers that are willing to pay and by extension they offer a source of revenue for software companies that want to develop and monetize open-source technology.”

 

Here below is a list of trends that will (re)shape the cloud in 2020 along with the experts predictions for cloud 2020 and beyond:

 

 

  • Public cloud adoption: The buzz around cloud gives impression that everyone has adopted the cloud. This is almost true if we refer to consumer tools, such as email or online file storage, but it is much less so for businesses. In reality, 94% of enterprises are already using a cloud service and according to Gartner’s forecast, the public cloud service market is expected to reach $623.3 billion by 2023 worldwide with 83% of enterprise having their workloads in the cloud by 2020. Means cloud was already a huge deal in 2019 and it’s only going to grow in numbers!

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Vadim Vladimirskiy, CEO, Nerdio

Public Cloud Adoption Will Rise Thanks to Managed Service Providers

“Public cloud adoption will continue to rise as a result of MSPs seeking a more secure IT environment, as it’s currently a top concern causing them to rethink the continued feasibility of their practice and offerings. Public cloud is a huge comfort here because if MSPs store their data and apps with someone like Microsoft – they get the work and knowledge of thousands of people who are dedicated solely to security.

 

  • Multi- cloud adoption: In order to offload the burdens of compliance, more and more companies are looking for solutions that serve the needs of their specific industry. Therefore, public and private clouds and data centers are brought together in a multi-cloud approach to offer an unprecedented level of service and efficiency. According to Gartner, more than $1.3 trillion in IT spending will be directly or indirectly affected by the shift to cloud by 2022.

 

Karthik Ranganathan, Founder and CTO, Yugabyte

Multicloud Deployments Will Accelerate

“Multi-cloud deployments are becoming the norm in today’s enterprise. In 2020, this trend will continue to accelerate. A multi-cloud approach is critically important for organizations that run on-premise, since they need to stay in a hybrid mode when moving microservices to the cloud. As a result, we expect to see enterprises widely embrace distributed SQL databases to ensure agility without the availability constraints of traditional monolithic databases, like Oracle.”

 

David Linthicum, Chief Cloud Strategy Officer, Deloitte Consulting

Public Cloud Providers Will Need to Adopt to Multicloud

“In 2020, I also believe we’ll see public cloud providers finally accept that they will most often be deployed as part of a multi-cloud architecture. Thus, we’ll see native public cloud tools that will be focused on managing, securing, and governing several cloud brands, all from a single cloud brand. At the end of the day, this can provide public cloud providers with a key advantage that they are able to exploit to grow the use of public cloud in general. Who will be first?”

 

 

  • Hybrid- cloud adoption: In order to extract maximum benefits from using both a private cloud and public clouds, many organizations are adopting hybrid clouds. As it’s linked to the public cloud, and allows organizations to switch back and forth between their own tools, and the tools offered by various cloud providers, improves speed and flexibility. A survey from IDC has demonstrated a growth of 7% in 2019 – 58% in 2019 up from 51% 2018, of organization using a hybrid strategy. The hybrid strategy will continue to grow in 2020.

 

Haoyuan Li, Founder and CTO, Alluxi

The Rise of the Hybrid Cloud

“We’ve been hearing people talk about the hybrid cloud for the past three years now. And for the most part, that’s all it’s been – talk. 2020 is the year it gets real. But first, what does hybrid cloud actually mean? Red Hat defines hybrid cloud as “a combination of two or more cloud environments—public or private.” We are seeing large enterprises refusing to add capacity on-prem to their Hadoop deployments and instead invest in the public cloud. But they are still not willing to move their core enterprise data to the cloud. Data will stay on-prem and compute will be burst to the cloud, particularly for peak demands and unpredictable workloads. Technologies that provide optimal approaches to achieve this will drive the rise of the hybrid cloud.

 

Wally MacDermid, Vice President of Cloud, Scality

Hybrid Cloud Will Become the Dominant Architecture for Enterprises

“Microsoft Azure (Azure Arc, Azure Stack Hub, Azure Stack Edge), Amazon Web Services (AWS Outpost, VMware on AWS) , and Google (Anthos, Google Kubernetes Engine) are all investing heavily not only in solutions that connect on-premises infrastructure to their own public clouds, but also in cross-cloud interoperability and management. This blurring of lines between vendors and technologies is an excellent development for enterprises who are looking not to be locked into a single vendor, but for the best technology to solve specific business problems.”

 

  • Edge Computing adoption: The cloud is designed in large centralized data centers, and companies that need almost instant access to IT resources and data are turning to a new distributed cloud infrastructure called edge computing. Edge computing is a “mesh network of micro data centres that process or store critical records locally and push all received records to a central data centre or cloud storage repository, in a footprint of less than 100 square feet,” according to research firm IDC. Technically, it’s winning its game around data processing by refocusing the flows on the most important data in order to reduce the latency to approach real time. It is also the infrastructure of choice for another revolution, the IoT, as with the advancement in IoT, artificial intelligence, a new concept is coming in the market i.e., smart city initiatives that support the implementation of edge computing. Previously valued at USD 1,704.75 million, The edge computing market is expected to reach USD 9,325.33 million by 2025, registering a CAGR of 34. %, during the forecast period of 2020-2025.

 

Aron Brand, CTO, CTERA

Edge Computing Will Go Mainstream

“2020 will mark a notable shift in enterprise IT as the dawn of a new era of edge computing arises. The first-generation model of centralized cloud computing and storage has now run its course, and most of the new opportunities for enterprise data management reside at the edge. […] Such data growth outside the datacenter is the new reality, and it’s creating a need for enterprises to deploy computing power and storage capabilities at the network edge, aka edge computing. Enterprises are already investing in edge computing to move faster, to have data continuously available, and to improve data security. As edge computing goes mainstream in enterprise IT in 2020, edge-to-cloud architectures that manage data centrally while making it instantly available to users at the edge will be a key enabler for business success.”

 

 

 

 

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