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Test automation: Getting more control and business value

During the crisis, many companies created ad hoc online services to help their employees and customers. These services were available to the public within a few weeks. However, we know that the more pressure that a company is put on, the more likely they are to make mistakes. Online services can suffer from various factors, such as the lack of trust in their applications and the end-user’s dissatisfaction. In the long run, this can lead to lost sales and customers, not to mention the company’s reputation.  This is why it is important that companies have the proper quality assurance (QA)  procedures in plac, before, during and after the digital initiatives. One of the most important factors that the crisis highlighted was the need for continuous testing.

 

Today, the majority of businesses use agile development approaches and DevOps practices, often with at least daily builds. On the other hand, testing is still mostly done manually, which slows down the quick deployment of software. Because conventional testing cycles usually last weeks and can no longer keep up with the ever-shorter release frequencies that digitization brings with it. But development and DevOps teams need continuous feedback throughout the release and digitization cycle to ensure the quality of their work. Doing this with manual tests is simply impossible. However, when organizations don’t continually review how the latest code changes impact critical end-to-end transactions and the user experience suffers. To solve the dilemma, test processes must also become agile and integrate seamlessly into the continuous delivery pipeline. A development towards continuous testing becomes indispensable. Test automation delivers value when it is performed frequently. But it is precisely then that it must be robust in order to deliver reliable results. This method can help companies deliver new applications faster and improve their overall performance.

TEST AUTOMATION

Companies must ensure that their applications and processes will still function smoothly in any given scenario. Careful QA and BA is extremely crucial, especially in the business-critical SAP environment. As business processes often span a complex network of SAP and non-SAP applications. Countless components interact with each other. This makes quality assurance very complex. You have to consider the entire process chain across all links. First of all, this requires precise knowledge of all dependencies. An automation platform can significantly reduce time and costs, and enable faster, more secure application delivery. With the aid of artificial intelligence (AI), it can automatically run end-to-end tests, identify exactly what needs to be checked, and analyze risks.

 

Teams responsible of QA and BA remain under pressure even after the full implementation of the digitization strategy. Because digital landscape keeps changing constantly. Businesses face challenges in continuously improving their offering. On the one hand, they let their customers enjoy new products/services and innovations more quickly. On the other hand, they must also thoroughly test every modification along the entire process chain. This explodes the QA/BA effort.

 

Here is where traditional manual test procedures hit their breaking point. They are excessively labor-intensive, slow, and expensive. Therefore, businesses are adapting a new approach to effectively and automatically include tests into release procedures. A platform for automation enables this. A Forrester study claims that with their assistance, QA/BA teams are able to quickly test numerous updates and pieces of software each day.

 

Organizations are unable to afford labor-intensive, manual QA/BA processes in any digital process. It is too likely that errors will be made and crucial business operations and users  inside and outside the company would suffer as a result. Customers can also get irritated and switch to the competition if an application or website no longer functions as usual. Preventing errors in digital business processes is also crucial for productivity and employee satisfaction. Because program crashes, poor application performance or other problems cost valuable working time and demotivate users.

 

For a company’s succcess, it’s required to make the transition to the digital world but doing so also calls for very effective QA/BA procedures. This is not possible without test automation. Working with a specialized service provider is advised in order to introduce an appropriate solution. Businesses must change and adopt a new quality assurance strategy so the test automation can be taken into consideration from the beginning of a digital transformation project.

How can your business benefit from automated business processes?

If you want to work efficiently and become competitive these days, you can’t avoid the topic of automation. The automation of processes in companies is now considered one of the key drivers of digital transformation. In leading companies, dealing with digital transformation, business strategy and IT are the top priorities. Dedicated business applications that automate tasks and processes are increasingly gaining importance in the entire process of digital transformation. Thanks to technology, processes that until recently were carried out slowly, manually, and with some failures, have now become automatic. It’s no longer challenging to digitize business processes with the help of today’s software, as they enable the CIO to better align IT with the organization’s business strategy. According to analysts from Gartner, for example, companies that work closely with the IT department can realize the benefits of IT projects 25 percent faster than their competitors.

 

Not only the digitization of business processes is crucial for companies to ensure business continuity, reduce costs, increase profit margins and reduce errors or risks. Regardless of your industry, agility within your corporate structures gives you a decisive competitive advantage. It also fulfills users’ needs by providing around-the-clock availability, intuitive interfaces, real-time fulfillment, personalized treatment and zero errors.  Employee morale and creativity are also improved thanks to unstructured and inefficient processes reduction.

 

How can your business benefit from automated business processes

It makes sense for companies to automate their business processes when they realize that their costs are rising, the quality of service is declining and customers are becoming increasingly dissatisfied because customer service is not responding quickly enough. All these issues motivate companies to critically rethink their own business processes. A functioning workflow and smooth processes are among the most important growth factors of modern companies. Automation allows you to optimally use your time and money and thus fully exploit the potential of your company.

COVID19: Home-Office Exposed to Insider Threats

INSIDER THREAT HOME OFFICE COVID 19

 

The world has gone through immense changes in the recent decades. Since the dawn of time, humans have developed tools and technology to achieve their goals. We’ve witnessed large shifts in technology and social structures. Today, technological advances are rapidly making it possible to automate as much as possible of the work currently carried out by humans through robotics, internet of things, machine learning and artificial intelligence. These RPA robots are capable to mimic human user actions. They log into applications, move files and folders, copy and paste data, fill in forms, extract structures and semi-structures data from documents and many more. Companies also have an immense capability to store, process and transmit data, to an extent that traditional paper documents are being replaced by or converted to digital media.

 

With the rise of technology, data breaches and security incidents are coming from all over the digital sphere and are increasingly costly. These cybersecurity threats are impacting companies and organizations on a daily basics. According to a new report from IBM and the Ponemon Institute, the average cost of a data breach in 2020 is $3.86 million. As organizations are busy in defending themselves against external threats, they need to remember that insider threats can also be harmful. Because whether Intentional or not, employees take certain actions that carry a significant impact on an organization’s trustworthiness, data loss, reputation, reliability, safety, and credibility. A situation which isn’t ignorable as now, due to COVID19, more and more people work from home using their own devices to access company resources.

 

In their recent “2020 Insider Threat report” Bitglass, the cloud security provider, has underlined that 61% of those surveyed were exposed to an insider attack in the last 12 months, 22% reported an insider attack in at least past six months. For 49% of respondents, it takes at least one week before they detect an insider attack, and for 44% of them another week or more can go by before they recover from such an attack.

 

Additionally, the year 2020 has brought unexpected changes to the global economy and the world of work. One of the challenges businesses face today is protecting their assets in a virtual environment which are vulnerable to attacks both from inside and out. Organizations are undergoing fundamental changes, including the rapid move to the cloud and widespread adoption of teleworking due to the COVID19 pandemic situation. Teleworking has certainly proven itself an important aspect of ensuring business continuity, but poses a huge challenge on how to prevent cybersecurity threats while workers are working from home, as well as how employers can comply with data protection and privacy regulations, such as the EU General Data Protection Regulation.

 

Home office combined with protecting against insider threats poses greater challenges. 82% of organizations cannot guarantee that they will be able to detect insider threats deriving from employees’ personal, unmanaged, unprotected devices, versus 50% from the cloud, while 81% find it difficult to assess the impact of insider threats. Even before the pandemic, companies had to cope with limited security budgets. And now due to covid circumstance, security teams are obliged to do even more with less. 73% of companies haven’t planned any increase in their security budgets for the coming year instead they are planning a reduction inti.

 

“Companies report that the loss of critical data and business interruption are the worst effects of an insider attack,” said Anurag Kahol, CTO of Bitglass. Organizations need a versatile security platform that enables real time monitoring of user behaviour, protection of personal devices, ensure maximum uptime, achieve cost savings, and prevent data loss associated with interactions. Thus, leaders in all industries must equip their organizations with automated, real-time protection measures to effectively respond to these emerging insider threats.

 

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IT Trend 2020: Hyper-Automation

IT Trend 2020: Hyper-Automation

Gartner Top 10 Strategic Technology Trends for 2020 have listed Hyper Automation as one of the biggest trends for 2020, as more and more enterprises are adopting automation in their work processes. Forrester has predicted that the global market for RPA services will hit US$7.7 billion next year and is expected to grow to US$12 billion in 2023. AI is increasing productivity through automation and is helping organizations derive meaning from ever-larger data sets.

 

Hyper-automation is the mixture of automation technologies that exist to expand and increase human capabilities by allowing organisations to automate more complex work with the help of robotic process automation (RPA) at its core, with artificial intelligence (AI), process mining, analytics, and other advanced tools that strengthen the ability to automate work. As defined by Gartner:

 

“Hyper-automation deals with the application of advanced technologies including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans.”

 

The adoption of Automation is helping organizations, that are data-driven, to be able to better respond to their customers’ demands, identify new business opportunities, improve their service delivery, eliminate all human errors, and reduce costs.  The idea is to automate more and more knowledge work, and engage everyone in an organization to be part of the transformation.

 

How is hyper automation important for enterprises in 2020?

 

Over 1 million knowledge-work jobs will be replaced in 2020 by software robotics, RPA, virtual agents and chatbots, and machine-learning-based decision management, predicts research firm Forrester in their new report, “Predictions 2020: Automation.”

Data Science, Analytics and Cognitive technologies are feeding RPA with the intelligence which is revolutionizing software automation in industries. Hyper automation offers a lot of benefits to the business by giving access to collaborative intelligence where humans and technology works side by side so that they can perform their roles optimally. As employees don’t need to perform repetitive tasks, they can be educated to work with automation tools, wisely and with intention, and learn the latest business and marketplace information through machine learning. They can also to taught how to interpret AI-enabled decision-making, find creative solutions to resolve problems and get more engaged with their jobs.

 

Simply put, once Hyper automation is incorporated into your business it will help to reduces human effort by doing a lot of work in lesser amount of time, reduce the risk of human errors as machines are calibrated for precision, improve the quality of jobs by eliminating deadly, exhausting, and dangerous for humans processes and leads to increased productivity and higher output.

 

But before any implementations, business must think and identify areas and processes where automation is really needed.  Business leaders must make a business plan and estimate the the return on investment, and of course train existing personnel to make the most of automation instead of thinking that automation will take their job.

 

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