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Automation in Public Sector

The public sector has long been associated with slow-moving bureaucracy and outdated processes. However, with the rise of automation technology, the landscape is rapidly changing! Automation is revolutionizing the way that governments operate by streamlining processes, increasing efficiency, reducing costs, and enhancing the delivery of services to citizens. It involves the use of technology and software systems to automate repetitive tasks, streamline processes, and enable data-driven decision-making with little or no human intervention. In recent years, automation has gained popularity in the public sector as well. Government agencies are using automated systems to improve their operations and provide better services to citizens. For instance, they’re automating administrative tasks such as data entry and document processing that were previously done manually.

Service automation is also becoming popular in the public sector where AI-powered chatbots assist citizens in answering queries about government programs or services. This helps governments provide timely assistance while reducing workloads on overworked employees who would have spent hours attending to phone calls from the general public seeking answers on various issues.

Automation technology offers endless possibilities for making our lives simpler by taking care of tedious yet essential tasks so we can focus more on important things like innovation!

The role of automation in the public sector

 

Automation plays a crucial role in the public sector by transforming traditional processes into digitized and streamlined systems. It can be used to optimize tasks such as data entry, document processing, and communication between departments. By automating these routine tasks
, government employees can redirect their time toward more meaningful work. Here below is a short list of how automation can benefit the public sector:

  • Streamlined Processes: Automation eliminates manual, paper-based processes and replaces them with digital workflows. This streamlines operation reduces paperwork and minimizes errors. For example, automated systems can handle tasks such as processing applications, managing permits, and conducting compliance checks, resulting in faster and more accurate outcomes. Furthermore, automation helps ensure consistency in decision-making across different departments by using standardized rules and algorithms. This leads to better compliance with regulations while reducing the potential for bias or errors in judgment.
  • Citizen Services: Automated systems enhance the delivery of public services to citizens. Online portals and self-service platforms allow citizens to access information, submit applications, make payments, and interact with government agencies conveniently and efficiently. This reduces the need for in-person visits and enables 24/7 access to services.
  • Data Management: Automation enables efficient data collection, storage, analysis, and reporting. By automating data entry and integration processes, public sector organizations can make better use of their data assets for evidence-based decision-making, policy formulation, and program evaluation.
  • Cost Savings: One of the most important roles of automation in the public sector is to increase efficiency and reduce costs. With automated processes, a reduction in costs associated with manual labor, repetitive tasks, and administrative overhead is achieved. By automating routine processes, there is less chance for human error and delays, leading to faster turnaround times for government services. Thus public sector organizations can allocate resources more effectively, optimize staff productivity, and redirect human efforts towards higher-value activities.
  • Compliance and Regulation: Automated systems help enforce compliance with regulations and streamline auditing processes. For example, financial management systems can automate accounting procedures, generate real-time reports, and ensure adherence to financial regulations and standards.

Automation allows governments to focus on providing higher-quality services that meet citizens’ needs while saving time and money. As we continue towards an increasingly digital age, it is becoming more apparent that adopting automation will lead us toward a future where public sectors are optimized through service automation.

 

Trends in the public sector:

 

  • Robotic Process Automation (RPA): RPA involves the use of software robots or bots to automate repetitive, rule-based tasks. It is being widely implemented in the public sector to automate administrative processes, such as data entry, form filling, and document verification.
  • Artificial Intelligence (AI) in Chatbots: Chatbots powered by AI technologies are being employed by government agencies to provide instant responses to citizen queries, assist with online services, and offer personalized assistance. AI enables chatbots to understand natural language, analyze data, and provide accurate and timely information.
  • Data Analytics and Predictive Modeling: Governments are leveraging automation to analyze vast amounts of data and extract meaningful insights. By using predictive modeling techniques, they can anticipate trends, identify patterns, and make informed decisions. This helps in areas like resource allocation, public safety, and urban planning.
  • Intelligent Document Processing (IDP): IDP combines AI, machine learning, and optical character recognition (OCR) technologies to automatically extract information from unstructured documents. Public sector organizations use IDP to automate tasks like invoice processing, contract management, and records management.
  • Workflow and Case Management Automation: Automation is applied to streamline workflow and case management processes in various public sector domains, including permit applications, license renewals, benefits administration, and legal proceedings. Automated systems track and manage cases, assign tasks, and provide real-time status updates.
  • Cybersecurity Automation: With the rise in cyber threats, automation plays a crucial role in strengthening cybersecurity measures in the public sector. Automated tools can detect and respond to security incidents, analyze network traffic for anomalies, and patch vulnerabilities across systems.
  • Smart City Automation: Governments are embracing automation to build smarter cities. Automated systems are utilized for traffic management, parking systems, waste management, energy consumption monitoring, and other urban services. This enhances efficiency, reduces costs, and improves the quality of life for citizens.
  • Digital Service Delivery: Public sector organizations are increasingly digitizing their services and automating the delivery of online services. This includes processes like online payment systems, electronic document submission, and appointment scheduling, making it more convenient for citizens to access government services.
  • Citizen Engagement Automation: Automation technologies are leveraged to engage citizens more effectively. Chatbots and virtual assistants can guide citizens through government websites, assist with applications, and provide information on services and policies. Automated systems also facilitate feedback collection and sentiment analysis.
  • Internet of Things (IoT) Automation: IoT devices and sensors are used to automate various public sector operations, such as monitoring air quality, managing infrastructure, and optimizing resource usage. IoT automation enhances data collection, analysis, and decision-making processes.

These are just a few examples of automation trends in the public sector. As we move towards an increasingly digital world where technology continues to advance, new automation solutions are likely to emerge, further transforming the way governments operate and serve their citizens. By embracing automation technologies today, governments can build more resilient institutions that are better equipped to handle future challenges efficiently while providing top-class services for their citizens.

 

3 key benefits of Public Cloud for E-commerce

Is Your Public Cloud Data Secure?

The pace of technological progress is rising, hardly a day goes by without we witness critical changes or transformation in all sectors. In the past, we had to physically rent a space to sell our goods, but Ecommerce emerged and offered companies the opportunity to sell items online without having to rent a store like before. Additionally, with the COVID-19 crisis, we’ve witnessed an expansion of e-commerce from luxury goods and services to everyday necessities.

 

Ecommerce in Belgium was worth € 10.26 billion in 2020. That’s a decrease of 10% compared to 2019. Of course, the decline has everything to do with the coronavirus outbreak. Belgians bought far fewer services online but ordered more products. The corona crisis has massively accelerated numerous developments and trends that concern manufacturers, brands and retailers. Customers place more value on personalized offers, good service, and availability.

 

These days, many more e-commerce companies, especially small and medium-sized businesses are also taking advantage of the benefits of cloud computing. Businesses are recognizing the advantages of investing in cloud computing technologies for their massive opportunities such as efficiency, reliability, scalability, improving availability, global rollout, agile development, and business continuity. Ecommerce leaders are accelerating their journey to the public cloud as the future of e-commerce lies init.

 

Companies that want to sell successfully online in the long term are required to use technological resources efficiently. A suitable e-commerce platform enables a comprehensive and flexible process independent of the cloud provider and commerce platform to manage all operations related to online sales of products or services. Companies can solve their core problems, such as lack of resources and excessive costs by getting an external partner with in-depth e-commerce expertise and application know-how in the early stages of an e-commerce project.

 

Manufacturers and brands from a wide range of industries are recognizing the opportunities related to increasing their direct sales (D2C) and are building their own e-commerce channels apart from retail. To achieve these results, companies are confronted with challenges in the implementation and development phase on the technical side. For small and medium-sized organizations, the most common hurdles are the lack of resources and the people to operate an e-commerce system – for processes, task arrangement, technology, and organization – and the often-high costs of an e-commerce operation that offers reliability, scalability, and high availability.

 

The problems in implementing and maintaining the technical infrastructure are countered by customer requirements, which are increasing enormously in e-commerce. More and more users are using their mobile devices to shop and expect high-resolution images, videos or virtual reality integration, which is what sophisticated product data management is all about and requires high scalability and agility in development. It’s the main reason why the cloud is becoming more and more relevant for technologies and applications related to e-commerce. The public cloud in particular offers three key advantages for e-commerce.

 
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Scalability during peak loads

Learning to manage peak traffic times is critical as you grow because even some of the biggest brands sometimes struggle to keep up with traffic. The infrastructure and platform must be able to cope during peak times like Black Friday or the week leading up to festive events otherwise there is a risk of negative effects on the user experience, the conversion rate, and customer loyalty. Public cloud solutions offer the possibility of autoscaling, which enables additional computing and storage power to be accessed within seconds and traffic fluctuations to be dealt with. This scalability ensures consistently good performance by handling demand spikes effectively.

 

Agile and secure development

In the cloud, unlike on-premises, the required infrastructure, such as test systems, is available as Infrastructure as a Service (IaaS) within minutes. There is no lead time or IT ordering processes. Adjustments can be made at any time from anywhere and in some cases even automatically – especially for the user experience, it may be necessary to switch new features live quickly. The public cloud leads the way when it comes to agility and speed. Public cloud solutions help speed up the application development process; enabling you to flexibly meet end-user needs. By opting for public cloud, you can focus on what you do best, create value and drive revenue, rather than spend time managing your IT infrastructure and platforms. Today, analysis shows that the public cloud is more secure than its private counterpart. As large public cloud providers simply cannot afford security breaches, they make big investments in security. They offer more security, as it is based on proven and reliable platforms and providers can maintain their conformity with the GDPR, for example, via certificates.

 

Performance across national borders

A global rollout or expansion of e-commerce to other countries can be achieved quickly and inexpensively via the public cloud. The content is delivered via a network of edge servers so that users from other countries can access data. The globally available infrastructure means the improved performance of your website by securely delivering data, videos, applications, and APIs to customers globally with low latency and high transfer.

 

Conclusion

Cloud infrastructure offers e-commerce businesses good incentives. Cloud services are enabling e-commerce companies to reach their goals and provide a customized experience to the customers. In order to be successful in e-commerce in the long term, companies are well-advised to use the full potential of all technological possibilities. It is important to ensure that the entire value chain from planning to implementation, operation, and optimization of an e-commerce solution is strategically covered.

Moving to a public cloud is a critical business decision. Get in touch with our experts if you wish to bring flexibility, agility, scalability, and reliability to your business!

What is Edge Computing and why does it matter for the Internet of Things

 

What is Edge Computing and why does it matter for the Internet of Things

Possibilities are that you have already heard the term “edge computing” as many organizations use it in their daily business when it comes to handle, process and deliver data from millions of devices around the world. Multiple definitions of edge computing can be found on the internet, but I like the one from Gartner.

 

Gartner defines edge computing as “a part of a distributed computing topology in which information processing is located close to the edge – where things and people produce or consume that information.” “The emerging category of edge computing has been steadily rising in importance and maturity, and 2020 will be the most interesting year yet for vendors and users in this exciting space,” Forrester  said on Forbes.

 

The IoT is having a significant role in the digital transformation of organizations and industries. The explosive growth of IOT, mobile computing along with new applications that require real-time computing power, either to receive information from the cloud or deliver the data back to the cloud are the main reason of edge-computing systems’s growth.

The amount of data generated by digital devices is escalating day by day as 127 new IoT devices are connected to the web every second. The installed base of active Internet of Things connected devices is forecast to reach 21.5 billion units by 2025. IoT applications important growth place challenging demands on the IT infrastructure. It requires the lowest latency with the highest scalability, reliability and availability. This explains the fact that edge computing has become a special and increasingly important discipline within a network infrastructure.

 

One of the biggest benefits of edge computing is the ability to process and store data faster, enabling for more efficient real-time applications that are critical to companies. As the distributed, open IT architecture of Edge Computing processes a lot of data in real time directly on site and thus drastically reduces the bandwidth requirements and the latency times that inevitably arise during data transmission and data processing in a data center. And regardless of whether an in-house or a cloud data center is used.

 

At the same time, the high and constantly growing data volume and the increase in critical applications at the endpoints (edge) mean that the quality features typical of a data center such as scalability, reliability and high availability are also indispensable for edge infrastructures. Therefore, edge computing and the IOT are the perfect match for several reasons.

Apart from simplifying the data processing at the edge of a network, close to the sensors, and thus avoids the issues of sending all the data directly to the cloud, edge computing in the IoT environment is characterized by these four advantages compared to cloud and data center-centered approaches:

 

Speed

The longer it takes for data to be processed, the less relevant it becomes. Not only, edge computing reduces the total volume of data traffic and thus increases the performance of applications and services, but also makes latency-sensitive applications possible, for example autonomous driving, which would not be possible with data center-based data processing or in areas with insufficient network coverage.

 

Security

The number of IoT devices is constantly growing. This makes them increasingly targets for potential network attacks. Due to the centralized structure, cloud computing is vulnerable to DDoS attacks and failures. Edge computing, on the other hand, distributes applications and processes across different devices, making it much more difficult and complex for attackers to infiltrate the network. Edge computing can also filter sensitive information and, if necessary, only transmit uncritical data in order to meet security and compliance requirements. This means that less data can be intercepted, which makes compliance with security standards easier.

 

Cost

By its nature, the edge is closer to the IoT device than the core or cloud. For IoT use cases, connecting thousands or even millions of devices directly to the cloud is often not feasible due to costs, privacy, and network issues. But, with edge computing, the data can be filtered at the point of origin and does not have to be sent to a data center. Companies therefore have the choice of using the perfect mix of local services and cloud-based applications for a cost-effective IoT solution. Data processing and storage in edge devices reduces the expensive bandwidth requirements and thus optimizes the overall costs.

 

Scalability

Edge computing enables companies to expand their capacity requirements at any time and efficiently by combining IoT devices and edge data centers. The use of edge devices optimizes the scaling costs because processing is decentralised and each additional device is associated with a far lower bandwidth with less load placed on the network.

 

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Outsourcing – Make or Break Opportunity?

Outsourcing Advantages and Disadvantages

 

Outsourcing is a business practice in which services or specific job functions are done by a third party. If a company choose to outsource their services within their own country it’s called onshore and if they decide to outsource a distant country, we call it offshore. These decisions are made to save company’s costs. Outsourcing is known to offer various benefits to your business but it can also bring big challenges and expose you to big risks if negotiations and management of outsource relationships aren’t done wisely. According to the Information Services Group, the annual global revenue from information technology outsourcing is reached to 92.5 billion dollars in 2019.

 

Outsourcing work of marketing, accounts, IT, HR and many other departments can help business save money, make sure that the specific business tasks are handled by a specialist, save time and work in company’s product/service expansion. A study by entrepreneur.com demonstrated that 74% of companies outsource IT, 52% of companies outsource HR, 43% of companies outsource procurement, and 39% of companies outsource finance.

 

In an IT outsourcing process with a technology provider, a variety of operations following operations must be well discussed in advance, such as disaster recovery, network services, software development, QA testing GDPR implementation, in order to build a high-performance IT organization.

 

Here below is everything you need to know to ensure your IT outsourcing project success:

 

  • Outsourcing IT tasks / jobs must be as much structures and transparent as possible in order to overcome employees worries of losing their jobs.

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  • The main objective of outsourcing is to reduce operational costs and improve your business. This goal must be in your mind when you choose for an external provider/expertise to get your job done and so see positive results such as a reduce of a significant amount of your capital in hiring employee and equipment.

 

  • Outsourcing doesn’t mean that you have to compromise on the quality of work. An external partner would like to earn more commission and will have tendency to do their work quicker than the time a good project really needs. So, in order to deliver a good project, a balance between the quality and quantity of the services provided by the outsourced employees/firm must be well calculated.

 

  • Technology, trust, transparency and resources must be well considered before choosing any outsourced partner. Get a maximum information you need about tools, technology and experts that will be handling your project. Once you get this information, you’ll be able to select the most suitable vendor with the best team of experts and the last-gen updated technology to assist you the best with your business.

 

  • Don’t fall into the good-cost services trap. Always question the expertise of someone who agrees to professionally work on your project for amount way below average. No doubt that outsourcing is far more inexpensive than your in-house employee but it doesn’t mean that you can’t look multiple options and pay a little more to get your job done perfectly by doing a comparison of freelancers that’ll help you to get answers on questions like, how long they need to make your project, if they want to get paid on a fixed fee or by hourly, what experience they have with related projects, what type of projects have they already done, if they are able to give you references of companies they’ve completed projects for.

 

  • Communication is the key to a successful collaboration and innovation. Time, language or cultural differences must be well studies before doing business with a third party especially when it’s an offshore partner. In order to avoid a negative impact on work quality or delays in project timings, you must find time for communications to give your feedback and talk about the ongoing project.

 

As mentioned above, Outsourcing is driving tremendously economic growth by creating job opportunities, offering better standard of living, building and maintenance of infrastructure. In addition to that Outsourcing has made it possible for companies to divide their service and production processes into different elements which can be contracted and executed in an organized and cost-effective way.

 

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RPA – Robotic Process Automation Benefits in Digital Landscape

Robotic Process Automation Benefits in Digital Landscape

 

Any business who is new to the digital landscape can faceevery day a new way to do business on the digital road. And they can easily get surprise to learn the quantity of time they were wasting by doing their business in anold-fashioned way=manually. Stepping out for a digital environmentadaption will certainly change the way how people used to work.

 

How? Roboticprocess automation (RPA)is made for automation of manual and low-value repetitive tasks, such as,dataentry (order, invoice, etc), looking up information in databases, typing in updates,preparea template, run and download reports, readand reply email, send mails to follow up with customers, etc. And with every manual process, chance of human error is present.

 

Simply put, RPA is used to automate repetitive, rule-based digital tasksbyinteracting withcomputer software and applications and information sources in a betterwaythanhumans do now.With the advances of digital technologies, use of RPA is getting more and more powerful because not only they can handle complex Business Process Management (BPM) activities but they are being use for decision making.

 

RPA can provide many benefits to organizations, few of them are listed below:

 

  • RPA can help in reducing manpower costs of any organizations. As the work is automates and done faster round the clock, companies don’t need to hire a 24/7 working staff. In addition to that, RPA promises to deliver better work than human workforce.

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  • Helps to control and minimize the risk of errors. As RPAs can replace humans in doing repetitive tasks, plus companies can assign humanstasksthat are worthy of their time, skills and experience to the projects that drive innovation and growth.

 

  • Reduce paper waste as it’s one of the biggest threats to the environment. So, in the digital world, RPA can communicate via digital mediums and save and store data in multiple forms in different storage (cloud or in-premises) without any use of paper.

 

  • RPAs are known to do more in less time and are flexible to adapt to any last-minute change in process.

 

  • Organizations can remote work from distance as all RPA software benefit from the centralized management platform. It offers a better business management along with high levels of security.

 

  • Improves customer experience by following up queries without any delay by using its automation capabilities.

 

 

RPA is, without anydoubt, a creative solution to handleissues oftraditional work environments. If properly implemented, businesses can 100%benefit from it and recover their ROI in no time. Also, withthe increasing adoption of RPA in businesses and enterprises, the demand for RPA professionals is increasing. Therefore, companies in future will be successful in they combine human and machines to drivethe best value of their businesses.

 

Sources:

22 Benefits of Robotic Process Automation (RPA)

TOP-5 BENEFITS OF ROBOTICS PROCESS AUTOMATION (RPA) ADOPTION FOR YOUR COMPANY

Business Benefits of Robotic Process Automation

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