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Automation in Public Sector

The public sector has long been associated with slow-moving bureaucracy and outdated processes. However, with the rise of automation technology, the landscape is rapidly changing! Automation is revolutionizing the way that governments operate by streamlining processes, increasing efficiency, reducing costs, and enhancing the delivery of services to citizens. It involves the use of technology and software systems to automate repetitive tasks, streamline processes, and enable data-driven decision-making with little or no human intervention. In recent years, automation has gained popularity in the public sector as well. Government agencies are using automated systems to improve their operations and provide better services to citizens. For instance, they’re automating administrative tasks such as data entry and document processing that were previously done manually.

Service automation is also becoming popular in the public sector where AI-powered chatbots assist citizens in answering queries about government programs or services. This helps governments provide timely assistance while reducing workloads on overworked employees who would have spent hours attending to phone calls from the general public seeking answers on various issues.

Automation technology offers endless possibilities for making our lives simpler by taking care of tedious yet essential tasks so we can focus more on important things like innovation!

The role of automation in the public sector

 

Automation plays a crucial role in the public sector by transforming traditional processes into digitized and streamlined systems. It can be used to optimize tasks such as data entry, document processing, and communication between departments. By automating these routine tasks
, government employees can redirect their time toward more meaningful work. Here below is a short list of how automation can benefit the public sector:

  • Streamlined Processes: Automation eliminates manual, paper-based processes and replaces them with digital workflows. This streamlines operation reduces paperwork and minimizes errors. For example, automated systems can handle tasks such as processing applications, managing permits, and conducting compliance checks, resulting in faster and more accurate outcomes. Furthermore, automation helps ensure consistency in decision-making across different departments by using standardized rules and algorithms. This leads to better compliance with regulations while reducing the potential for bias or errors in judgment.
  • Citizen Services: Automated systems enhance the delivery of public services to citizens. Online portals and self-service platforms allow citizens to access information, submit applications, make payments, and interact with government agencies conveniently and efficiently. This reduces the need for in-person visits and enables 24/7 access to services.
  • Data Management: Automation enables efficient data collection, storage, analysis, and reporting. By automating data entry and integration processes, public sector organizations can make better use of their data assets for evidence-based decision-making, policy formulation, and program evaluation.
  • Cost Savings: One of the most important roles of automation in the public sector is to increase efficiency and reduce costs. With automated processes, a reduction in costs associated with manual labor, repetitive tasks, and administrative overhead is achieved. By automating routine processes, there is less chance for human error and delays, leading to faster turnaround times for government services. Thus public sector organizations can allocate resources more effectively, optimize staff productivity, and redirect human efforts towards higher-value activities.
  • Compliance and Regulation: Automated systems help enforce compliance with regulations and streamline auditing processes. For example, financial management systems can automate accounting procedures, generate real-time reports, and ensure adherence to financial regulations and standards.

Automation allows governments to focus on providing higher-quality services that meet citizens’ needs while saving time and money. As we continue towards an increasingly digital age, it is becoming more apparent that adopting automation will lead us toward a future where public sectors are optimized through service automation.

 

Trends in the public sector:

 

  • Robotic Process Automation (RPA): RPA involves the use of software robots or bots to automate repetitive, rule-based tasks. It is being widely implemented in the public sector to automate administrative processes, such as data entry, form filling, and document verification.
  • Artificial Intelligence (AI) in Chatbots: Chatbots powered by AI technologies are being employed by government agencies to provide instant responses to citizen queries, assist with online services, and offer personalized assistance. AI enables chatbots to understand natural language, analyze data, and provide accurate and timely information.
  • Data Analytics and Predictive Modeling: Governments are leveraging automation to analyze vast amounts of data and extract meaningful insights. By using predictive modeling techniques, they can anticipate trends, identify patterns, and make informed decisions. This helps in areas like resource allocation, public safety, and urban planning.
  • Intelligent Document Processing (IDP): IDP combines AI, machine learning, and optical character recognition (OCR) technologies to automatically extract information from unstructured documents. Public sector organizations use IDP to automate tasks like invoice processing, contract management, and records management.
  • Workflow and Case Management Automation: Automation is applied to streamline workflow and case management processes in various public sector domains, including permit applications, license renewals, benefits administration, and legal proceedings. Automated systems track and manage cases, assign tasks, and provide real-time status updates.
  • Cybersecurity Automation: With the rise in cyber threats, automation plays a crucial role in strengthening cybersecurity measures in the public sector. Automated tools can detect and respond to security incidents, analyze network traffic for anomalies, and patch vulnerabilities across systems.
  • Smart City Automation: Governments are embracing automation to build smarter cities. Automated systems are utilized for traffic management, parking systems, waste management, energy consumption monitoring, and other urban services. This enhances efficiency, reduces costs, and improves the quality of life for citizens.
  • Digital Service Delivery: Public sector organizations are increasingly digitizing their services and automating the delivery of online services. This includes processes like online payment systems, electronic document submission, and appointment scheduling, making it more convenient for citizens to access government services.
  • Citizen Engagement Automation: Automation technologies are leveraged to engage citizens more effectively. Chatbots and virtual assistants can guide citizens through government websites, assist with applications, and provide information on services and policies. Automated systems also facilitate feedback collection and sentiment analysis.
  • Internet of Things (IoT) Automation: IoT devices and sensors are used to automate various public sector operations, such as monitoring air quality, managing infrastructure, and optimizing resource usage. IoT automation enhances data collection, analysis, and decision-making processes.

These are just a few examples of automation trends in the public sector. As we move towards an increasingly digital world where technology continues to advance, new automation solutions are likely to emerge, further transforming the way governments operate and serve their citizens. By embracing automation technologies today, governments can build more resilient institutions that are better equipped to handle future challenges efficiently while providing top-class services for their citizens.

 

Why APIs are critical for modernizing your business

In today’s fast-paced digital landscape, businesses need to constantly adapt and evolve in order to stay ahead of the competition. One way to achieve this is by using application programming interfaces (APIs). APIs have become essential tools for modernizing businesses by allowing them to seamlessly integrate different systems and applications, streamline processes, and provide better customer experiences.

An API is an application programming interface, a set of protocols, routines, and tools for building software applications. APIs define how different software components should interact with each other, allowing applications to communicate and share data with each other. In simpler terms, an API is like a waiter in a restaurant who takes orders from customers and communicates with the kitchen staff to fulfill those orders.

 

APIs can be either public or private. Public APIs are made available to developers by companies or organizations to allow third-party developers to build software applications that can interact with their services. Private APIs, on the other hand, are used internally by companies to facilitate communication between different software components within their organization.

APIs are critical for modernizing your business because they allow different software applications to exchange information and perform various functions. This communication is essential for businesses that rely on multiple software applications to run their operations. For example, a business may use an accounting application to track financial data, a customer relationship management (CRM) application to track customer data, and a human resources (HR) application to track employee data. Without APIs, these different applications would not be able to communicate with each other and share data. This would make it exceedingly difficult for the business to run its operations effectively.

 

APIs also allow businesses to integrate new applications and services into their existing systems. This is essential for businesses that want to stay up to date with the latest technological trends. For example, a business may want to add a chatbot to its website in order to provide better customer service. If the chatbot provider does not have an API, then the chatbot integration would be impossible. This would limit the functionality of the chatbot and make it less effective at providing customer service.

 

BENEFITS OP API XORLOGICS

 

How to Implement an API

APIs are critical for modernizing your business as they provide a way to decouple your front-end and back-end systems. This means that your front end can be built on one platform and your back end on another, and they can communicate with each other through an API.

There are many ways to implement an API, but the most common is to use a RESTful API. To do this, you will need to define a set of endpoints (URLs) that your API will support, and then write code to handle requests to those endpoints. Some real-life examples are Twilio, Stripe, and Google Maps. If you’re not sure how to get started, contact us for step-by-step guidance.

 

The Future of APIs

As the world becomes increasingly digital, the importance of APIs will only continue to grow. APIs are the key to unlocking the power of the digital world for businesses. By making data and functionality available to developers, they can build applications that will drive innovation and growth.

The future of APIs is bright. They offer a way for businesses to open their data and functionality to the world, paving the way for new applications and new opportunities. In summary, APIs can help modernize business by improving operational efficiency, enhancing customer experience, enabling innovation, fostering collaboration, and enhancing security. As more businesses recognize the power of APIs, we can expect to see even more innovation in the years to come.

Cloud Computing: A Life-Saver for Businesses in Crisis Situations

In times of crisis, businesses need reliable solutions to keep their operations running smoothly. From natural disasters to pandemics, the right digital infrastructure can make a world of difference in terms of both cost and efficiency. That’s why more and more companies are turning to cloud computing – a digital solution that promises maximum data security while being highly scalable and cost-effective.

 

It’s proven that Cloud computing is a life-saver for businesses in crisis situations. It allows businesses to continue operating even when faced with power outages, natural disasters, and other unexpected events. By storing data and applications in the cloud, businesses can keep their critical operations running and avoid costly downtime.

 

The benefits of cloud computing for businesses in crisis situations include:

 

  • Increased Flexibility: Cloud computing gives businesses the ability to scale up or down as needed, which can be a lifesaver during times of crisis when demand is unpredictable.
  • Reduced Costs: The pay-as-you-go model of cloud computing can help businesses save money during times of crisis when every penny counts.
  • Enhanced Collaboration: The collaborative features of many cloud-based applications can help businesses stay connected and work together effectively even when employees are working remotely.
  • Improved Disaster Recovery: With cloud backup and disaster recovery solutions, businesses can protect their critical data and systems from being lost or damaged in the event of a disaster.
  • Greater agility: In today’s fast-paced world, the ability to quickly adapt to change is critical for survival. Cloud computing gives businesses the agility they need to make changes on the fly and keep up with the competition.

 

 

How Does Cloud Computing Help with Business Continuity?

Business continuity is an important consideration for any business, and cloud computing can be a valuable tool in maintaining business continuity. Cloud computing can provide businesses with the ability to maintain access to their data and applications in any given circumstance. Additionally, cloud computing can provide businesses with the ability to scale their resources up or down as needed, which can help to ensure that they have the resources they need during times of increased demand.

There are many different cloud computing solutions available, and the best one for your business will depend on your specific needs. However, there are some general best practices that you should follow when implementing a cloud solution:

 

Best Practices for Implementing Cloud Solutions

There are many different cloud computing solutions available, and the best one for your business will depend on your specific needs.
However, there are some general best practices that you should follow when implementing a cloud solution:

 

    • Define Your Goals: Before you even start looking at different cloud solutions, you need to take a step back and define what exactly you want to achieve with the move to the cloud. What are your specific goals and objectives? Once you have a clear understanding of what you want to achieve, you can start evaluating different options to see which one is the best fit for your business.
    • Do Your Research: Don’t just go with the first cloud solution that you come across. Do your research and compare different options before deciding. Consider factors such as pricing, features, scalability, security, and support when making your decision.
    • Work with a Reputable Provider: When it comes to choosing a cloud provider, it’s important to work with a reputable and experienced company. Choose a provider that has a good track record and is able to meet your specific needs. Ask for references from other businesses that have used the provider’s services before making your final decision.
    • Implement a Pilot Program First: Before moving all of your data and applications to the cloud, it’s often helpful to implement a pilot program first. This will allow you to test out the cloud solution and make sure that it works well for your business. It’s also a good way to get a feel for the provider’s customer service and support.
    • Stay Up to Date: Cloud technology is constantly evolving, so it’s important to stay on top of the latest trends and changes. Make sure that your cloud solution is up to date with the latest features and security measures in order to ensure that you’re getting the most out of your investment.

 

Following these best practices will help ensure that your cloud solution is implemented successfully and meets your business needs.

 

Nevertheless, there are a few critical considerations to take into account when choosing a cloud provider, particularly for businesses in crisis situations. The 1st is scalability: can the provider scale up or down to meet the changing needs of the business? 2nd is reliability: is the provider’s infrastructure reliable and robust enough to handle mission-critical workloads? 3rd is security: how well does the provider protect data and ensure compliance with industry-specific regulations? 4th is cost: what is the total cost of ownership for using the provider’s services? And lastly, flexibility: how easy is it to use the provider’s services and how much control does the customer have over their own data and applications?

 

To choose the best possible cloud provider for your business, it’s important to understand your own requirements and objectives so you can evaluate different providers to see which one best meets your needs.

At Xorlogics, we advise you on all questions regarding the introduction, update or optimization, maintenance, and further development of your IT systems according to your needs and are at your side as a competent partner. We are happy to assist you in all technical areas. Thanks to our many years of experience, we know what is important, and which hardware and software make sense for your work processes. Just contact us and we will be happy to advise you.

Tips to enforce IT security in Companies

Companies around the globe are facing huge challenges related to cybersecurity as remote work operations aren’t showing any signs of slowing down due to the Covid-19 pandemic. Their biggest concern is how to ensure their business continuity along with handling vulnerability related to cybersecurity. Reports have shown that the rapid growth of remote work has increased security incidents. According to Accenture’s Cost of Cybercrime Study, cybercrime will cost companies worldwide an estimated $10.5 trillion annually by 2025, up from $3 trillion in 2015.

 

Annual Cost of Cybercrime

 

At a growth rate of +20 percent year over year, this advance underlines huge challenges that businesses have to face as every system is potentially threatened. Thus, it’s important, more than ever, to secure your own infrastructure as well as possible. We’ve listed few tips here below on how companies can keep their IT systems safe and secure.

 

Build a cybersecurity-friendly corporate culture

Companies should appoint responsible persons and motivate employees to fill the security code of conduct. It is not something that takes place alone, the company must invest in a security culture. All employees must be trained on how to keep data safe and the training plan should address both onboarding training and continual reinforcement. Strong security and privacy awareness training program will not only support your business policies but also keep your company’s sensitive information safe. Knowing that no company or organization can function without the internet, a targeted and sophisticated defense strategy must be developed, no matter what industry the company is in or what size it is.

 

Evaluate the risks

You can’t protect what you don’t know. Companies must be carefully evaluated which departments are absolutely essential for the smooth handling of their business. Knowing your own infrastructure allows you to choose which components and information are particularly worth protecting. Once all the areas of protection are identified, where the basis of business existence is located, it’s easier to develop a security strategy. Along with that, the company’s most valuable data must be identified and prioritize for better protection.

 

Identify external and internal threats

Not only attacks from outside, but especially attacks from inside, whether deliberately or through negligence, lead to high economic damage year after year. While external threats are certainly a problem and should be closely monitored, insider threats are at least as dangerous and should be closely monitored as well. IBM estimates that around 60% of all attacks on IT systems occur within their own infrastructure. Verizon even found that successful phishing attacks account for around 90% of all security incidents. Therefore, it is important to have a system for preventing and monitoring insider threats, such as Intelligent User Behavior Analysis (UBA).

 

Maintain strict identity management in the cloud

Digitization is increasingly forcing companies to move into the cloud. Numerous companies have already outsourced their IT systems to the cloud or have started to switch dramatically since the COVID-19 outbreak. But in addition to the numerous advantages, there are also some implications with regard to IT security.

As the employees and consumers have the possibility to log on to numerous services that are hosted on different platforms – locally in the company, in public clouds, private clouds, and on third-party systems, data and applications are available to users everywhere, but at the same time the door is also opened to cybercriminals. Therefore, user identities and access must be well managed while enabling convenient single sign-on for all applications and data, regardless of whether they are hosted online or on-site. The access rights of individual user accounts must be strictly regulated and defined. Also, the number of accounts that combine many authorizations must be as low as possible. Employees should only have those powers that are absolutely necessary for their day-to-day work in their position. Companies with large numbers of users use Identity and Access Management (IAM) solutions to both facilitate access and ensure security in hybrid environments.

 

Backups, prepare for any emergency

“Hardware failure, theft, or malware infection (such as the crypto-locker ransomware attack) can make recovering data that is critical to your business expensive or impossible. To avoid this, you need to back up your data”. Creating a backup of the most important data in an emergency is now common and very effective for data security. All data that is essential for business continuity must be identified as it gives you the possibility to back up your most important files more frequently, and performing a full backup less often.

 

Sources:

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4 Cloud Computing myths, debunked

Flexibility, scalability, and long-term business resilience are the huge boost to cloud adoption. The future of the cloud is bright. Over $ 287 billion growth is expected during 2021-2025 for the global cloud computing market. Yet there are many myths surrounding the use of cloud solutions that prevent companies from taking benefits of cloud services. Even after twenty years, the use of cloud applications such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) keeps coming up against it vague fears and rejection. It’s because, in addition to data security, access and control options also play a hugely important role. Cloud solutions certainly pose certain risks for companies and their data if not managed correctly. However, many myths are way much exaggerated. In addition, many risks not only affect the cloud, but also locally operated networks.

The following misconceptions about cloud computing prevent companies from taking advantage of the cloud and have made the acceptance of cloud services particularly difficult.

 

The company will lose control over its own data

Many CIOs and IT managers or administrators often feel that they will completely lose control of companies’ sensitive data and its management once it’s migrated to the cloud. Additionally, they also carry the fear of dependence on providers as the control over the server is also given away to the cloud provider. Overall companies are particularly concerned with the location of the data and a possible loss of control over their own data. But even though they have passed the operation and maintenance of servers into third-party hands, they are and will remain the sole owner at all times and can retain all rights and control over their data and can decide independently, depending on the services used, where the company-critical backup and archiving data is stored. Because administrators and those responsible for data no longer have to worry about small details such as updates or background processes, they can spend more time optimizing the infrastructure and suitable strategies for business growth.

 

The data is not safe in the cloud

For a long time, it was believed that cloud solutions are more susceptible to attacks than the company’s own IT. Cloud services, in themselves, are exceptionally secure. However, many companies are reluctant to cloud adoption and have huge concerns about cyber-attacks, data theft, and industrial espionage. Because there is no such thing as absolute security, more and more cloud providers are creating a secure cloud for their customers. Their business model hinges on preventing breaches and maintaining public and customer trust. Additionally, all cloud providers have to comply with stringent regulations and this requires them to put robust security measures in place, including the use of strict protocols and advanced security tools. Also, the latest data centers are equipped with various security measures and offer users a guaranteed high level of security for their data.

 

Migrating to the cloud is complicated

The companies’ IT departments are often considered to be busy maintaining ongoing day-to-day operations. They don’t have enough time or know-how to modernize IT operations through the cloud. They are persuaded that migration to the cloud will come along with additional requirements, will also increase the complexity of the IT infrastructure and administrative effort. BUT every cloud provider offers their support whether it’s before or during the migration and ensures that everything runs smoothly. The greatest advantages only become visible after the conversion and cloud automation of many tasks and processes, on the one hand, it relieves computer scientists in their everyday work as they no longer have to worry about updates, backups, archiving, or the complicated maintenance of IT systems.  On the other hand, it can meet the requirements of the specialist departments faster than conventional infrastructures.

A company that plans to move its applications from a data center to a large cloud platform, must check whether their applications are cloud-ready or need to be revised before the migration. Otherwise, they’ll end up paying a high price for a platform that they cannot take full advantage of.

 

Cloud is more expensive than the in-house computing

Cloud migrations are complex projects that quickly lead to unexpected costs. As with all operating costs, it is not just the monthly cost that needs to be considered, but also the total cost of ownership (TCO). The cost of going to the cloud depends on several factors such as license obligations, data center, and the company’s ability to control and optimize cloud consumption. The big advantage of the cloud is the flexible scaling and that you only pay for the capacities that you actually use. The up-front costs of cloud migration are often significant, but the longer-term savings usually dwarf that initial cost. Choosing the right provider and achieving more performance and lower costs requires know-how and experience with the multitude of services.

 

Almost every company knows how important it is to keep up with the times in the digital age in order to remain competitive. Cloud computing is playing a vital role in responding to the challenges of these unpredictable times. The cloud is seen as a tried and tested method to achieve the necessary flexibility and agility. It has proven to be an important driver of digital transformation.

 

Sources:

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Security and Remote IT Management in 2021

The pandemic has forced many companies to modernize and adopt alternative ways to work. The digitization of the work environment has accelerated significantly in 2020. Home office and remote work continue to be an important part of the worldwide economy. For many IT professionals and managed service providers (MSPs), remote management always existed as a part of their business, especially in international companies as offices are often distributed across the globe. Mostly in these so-called “distributed companies”, service providers are not always on-site with their customers, and it is much more convenient, efficient, and effective for them to support their customers remotely.

 

Since the COVID-19 pandemic more and more employees are working from home. More than half of the workers who have started working from home since the pandemic had no prior experience with teleworking. In terms of remote management & monitoring, it’s very different and challenging to manage someone who works in an office environment vs working from home.

 

Typically, employees access IT systems from a controlled environment, such as from within an office on a known and trusted network. But when IT staff works from home, they use personal uncontrolled devices or shared computers on uncontrolled networks to access sensitive corporate or government information, for which compliance regulations often apply. It becomes challenging for IT admins to manage several branch offices, each with different requirements and safety measures, instead of managing a central location. Home networks are less secure than office networks and have weaker protocols with higher chances of cyber-attacks unless proper measures are taken. A single vulnerability can crash a network and put an entire company at risk.

 

Remote worker management checklist:

With many organizations extending their work-from-home policies, security practices are more important than ever. FBI has reported a 400% increase in cyberattacks since the outset of the COVID-19 pandemic, ransomware attacks are increasingly targeting SMBs. It is therefore imperative that security teams get better at controlling network access.

At a minimum, IT professionals should apply here below tips to not only protect their systems from cyber intrusion but also to secure their remote environments for employees or customers and better educate end-users about the risks.

 

  • Educate about phishing threats: 91% of successful data breaches start with a phishing attack, which means almost all cyberattacks are instigated from a malicious link or attachment that is only effective if an employee hasn’t been educated/informed about risks and fraud related to the scam. It is important to keep employees informed of the latest threats and train them to remain vigilant towards cyber threats. Cybercriminals are currently exploiting the fear of COVID-19 by focusing on relevant topics. Through understanding the problems with their current security strategies, employees can improve their habits and help form a strong security perimeter for their organization.

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  • Integrate a patch management program: Patched software is safe software. It’s a process of managing a network of computers by regularly performing patch deployment to keep computers up to date. As it’s important to prevent employees from running old versions or even end-of-life software at home. Exemplary technology partners make it possible to automate the installation and updates of the software via third-party providers. Patch management fixes all vulnerabilities on your software and applications that are susceptible to cyber-attacks, helping your employees strengthen their cybersecurity.
  • Enhance your home wireless network: When protecting home networks, it makes sense to think a little outside the box. For example, how secure are the employees’ router settings, and which IOT do they use that are connected to the home network? Wi-fi comes with lots of security issues and a vulnerable router makes a vulnerable access point. Securing home routers will allow users to keep stock of all connected devices. This requires a thorough inventory of all networked devices.
  • Multi-layered security: Keeping your business protected against cyber-attacks is a challenge therefore, multi-layer security—also known as the “multi-level security” approach to cybersecurity is the best solution for organizations. Layered security is a network security approach that uses several components to protect your operations with multiple levels of security measures. This can start with user training, followed by URL or script blocking, then file scans and integrity monitoring, and so on. Even if an attacker breaks through a line of defense, the next one is ready to stop intruders from breaching your networks.
  • Have a disaster recovery plan (DRP) ready: If all else fails, a robust disaster recovery plan will ensure you get up and running as quickly as possible. It’s a well-documented and structured approach that describes how an organization can quickly resume after an unplanned incident. It must include a plan for business continuity, protecting sensitive data, minimizing financial losses and disruption for end-users, and a plan for responding to incidents to comply with all relevant regulations. Similarly, companies should ensure that their technology and service providers understand the importance of protecting this type of unknown environment.

 

At this point in time, nobody knows what the “new normal” will look like. For many companies, the biggest challenge lays in finding the right balance between remote and in-office work, followed by learning how to manage remote teams and facilitating effective collaboration. All these skills will take time to master as IT professionals are learning and adapting as they go. Companies must ensure security and business continuity at the same time in this new hybrid world.

Cybersecurity Trends to watch for in 2021

What are the trends for cybersecurity in 2021

The fastest-growing cyber-attacks numbers illustrate the challenge of ensuring resilience and continuity in a connected world. Additionally, the COVID19 outbreak has changed the entire situation of the economy and created confusion for businesses/industries around the globe. In order to protect the health of employees and respond to the health restrictions, companies that have never done remote work now also started working remotely.

 

Most organizations are getting better at preventing direct cyberattacks by improving the basics of cybersecurity and the main focus is on cyber resilience. With the cyber-resilient strategies in place, businesses assemble the capabilities of cybersecurity, business continuity, and enterprise resilience. These well-thought strategies help to quickly detect cyber threats and minimize the damage and continue to operate under attack.

 

The year 2020 has proven unpredictable and challenging from multiple perspectives. Among those challenges is a long list of cyber-attacks. Following the rise of remote working, cybercriminals are more than ready to seize opportunities to exploit security weaknesses for monetary and disruptive gains.

What threats are expected in 2021? How could the cyber threat landscape evolve?

 

Challenge n°1: Work from home

 

The COVID-19 has changed the work environment in unexpected ways. The obligation to socially isolate has forced innovation in how we work, as businesses and governments to maintain the continuity of operations. This resulted in a massive shift to remote work. Personal devices and home networks are being used to log in from home on business infrastructure. As increasing numbers of employees work from home with their personal devices, enterprise IT security operations become less effective and are unable to shield devices and infrastructure against any compromise and disruption through phishing campaigns, the spread of malware, faking official websites, etc.

 

A study sponsored by IBM Security and conducted by Morning Consult, interrogated 2000 working remotely Americans find out that more than 80% of respondents either rarely worked from home or not at all prior to the pandemic, and, more than half are now doing so with no new security policies to help guide them. This shift to working from home has exposed new security risks and has left nearly 50% of those employees worried about impending cyber threats in their new home office settings.

 

Many businesses will continue to suffer in 2021, because a mixed work model will establish itself sustainably in organizations, with all the risks it entails. Thus, if your company is to gain value from the remote work, your IT department must become more agile by pivoting their organizations to enable pervasive and safe remote working.

 

Challenge n°2: Automation

 

Automation is another emerging challenge in the desire to achieve high flexibility and diversity through remote working. Learning how to maintain productivity by automating activities is one of the top priorities of 2021. The primary reason for automating mundane and repeatable tasks is to allow people to shift focus to problem-solving activities. Thus, from a cyber-security point of view, automation is the only way to reduce the volume of these modern automated cyberattacks and enable faster prevention.

 

Attackers will continue to use automation to move fast and deploy new threats swiftly. Therefore, by allowing a faster risk and anomalies analyze, faster detection and intervention can be done. A next-generation security platform can assist your IT teams to rapidly analyze data, turn unknown threats into known threats, create an attack DNA, and automatically create and enforce a full set of protections through the organization to stop the attack lifecycle. Employing automation as part of your cybersecurity efforts is the only way to keep up and defending against automated threats efficiently.

 

Challenge n°3: Artificial Intelligence Threats

 

There’s been a lot of buzz around Artificial Intelligence for the past few years, and now it’s playing an important role in many sectors such as banking and financial services, logistics and transportation, retail, automotive, healthcare, education, and even cybersecurity. And it will continue to gain popularity in 2021.

 

With cyber-attacks growing both in complexity and volume, traditional methods to identify threats and malware are not enough. In a business world where customers’ privacy and data protection are vital, cybersecurity issues are becoming a day-to-day struggle for businesses around the world. With AI, cybercriminals can devote less time and effort in coordinating a large attack on an organization’s data system.

 

Companies need to sharpen the focus on a strong cybersecurity culture and adopt a risk-based approach to security. As recovering from security breaches is time and money consuming, companies have started to invest in AI to better detect and automatically block cyber attacks.

 

Challenge n°4: 5G

 

5G is an advanced wireless network technology developed based on 802.11ac IEEE wireless standard. It promises to provide significant opportunities to transform organizations across industries and geographies by providing higher data exchange speed and performance, real-time functions, and wireless connectivity to avoid the risks of wired solutions. Business communications will be enhanced and connectivity tailored to every industry.

 

However cyber threats pose great risks to businesses and industries transitioning to 5G.  As the 5G digital environment opens the door for miscellaneous players beyond traditional cellular networks that are looking to transform their ecosystem through 5G, security often falls short. It’s essential to have a 5G security reference document ready to help detect and prevent cyber-attacks. Before any transition to 5G, infrastructure, as well as industries, must be able to protect their 5G networks and be prepared at any time to deal with the impact of cyber threats.

 

 

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Credential Stuffing Attacks: How to Protect Yourself

GLOBAL INTERNET USERE 2020

 

As we look forward to the hopefully great year ahead, let’s rewind a year that seems to have more episodes than Game of Thrones. Companies all across the globe were put into a huge test followed by a rapid shift from office working to home-office prompted by the coronavirus pandemic. Nearly overnight, organizations worldwide had to enable remote workforces to support their business requirements. COVID-19 has in many ways unleashed a new set of challenges and/or accelerated existing challenges, such as ransomware, data breaches, API attacks, cyber-fraud and unemployment frauds, within global enterprises.

 

It’s clear-cut that technology and security teams struggled in 2020 to respond as quickly to the changing environment as did the cybercriminals, who took advantage of an environment of unexpected change, extraordinary shifts in employees’ working process, and technology used by governments and worldwide companies.

 

Akamai reports that global internet traffic has grown by as much as 30 percent in 2020, while Statista observed that only in October 2020, online traffic across 20 different industries increased by 1.5% compared to the reference period in January 2020. Online transactions increased by 26.7 % compared to 2019. Another report from Cisco predicted there will be 5.3 billion total Internet users (66 percent of the global population) by 2023, up from 3.9 billion (51 percent of the global population) in 2018. That’s nearly two-thirds of the global population with Internet access.

 

The internet has gained more popularity in 2020, internet users are currently growing at an annualized rate of more than 7%, equating to an average of more than 875,000 new users each day. With this massive increase in the global internet traffic, Akamai is seeing over a hundred million of these attacks every day, with a peak of nearly 300 million a day, only in its own customer base. On the one hand, the internet is serving humanity, on the other hand, it has become the best place of like phishing, fraud, identity theft, Email Spoofing, bullying, cyberstalking, Malware, computer viruses.

 

In the history of cybercrime, the global coronavirus pandemic has added the credential stuffing problem to it extend. For those who don’t know, in this attack method, a cybercriminal tries a large number of stolen credentials on multiple websites. In order to gain unauthorized access to as many user accounts as possible to carry out attacks or fraudulent activities.

 

Transactional bots are getting popularity among hackers, as they act as agents on behalf of hackers. Bots aren’t typically created to compromise just one individual computer, they’re designed to infect millions of devices. An attacker first identifies websites with valuable accounts such as credit institutions, online shops, etc. In the Darknet, he then acquires lists of stolen login data and rents a botnet to automatically check the account list on the advised website. If a credential stuffing attack is successful, the attacker either sells the new, validated access data in the darknet or uses it himself. With the stolen data, fraudsters can then, for example, log into third-party accounts and carry out financial transactions.

 

Attacks like these often have very unpleasant consequences for the concerned companies and institutions, Application failures due to impaired web performance (73%) and recovery costs (63%) are among the greatest burdens, but also lower customer satisfaction, lost sales and financial losses (all-around 40%) have a significant weight (Akamai).

 

Here below are the few possible ways to protect yourself against credential stuffing attacks.

Protecting yourself from credential stuffing is pretty simple if you use the same password security tips that security experts have been recommending for years. For effective protection against bot attacks, it is recommended in the first step not to reuse the passwords, use a password manager, enable two-factor authentication, and get your leaked password notifications.

 

By using a unique password for each online account, you can protect all of your accounts at once. Because even if one of your passwords gets leaked, it can’t be used to sign in to other websites. As remembering strong unique passwords, for each account you have, is a nearly impossible task, the use of a password manager is recommended. It can not only remember your passwords but also generate strong unique passwords. Additionally, don’t ignore the 2-factor authentication. It is much more difficult to hack your account if you’re using two-factor authentication on it. As it adds an additional layer of security to the authentication process, it harder for attackers to gain access to your devices or online accounts.

 

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Business Continuity: What is important in a VPN service?

Business Continuity What is important in a VPN service

The coronavirus crisis has hit us hard. It has dramatically transformed the companies by obliging them to make the abrupt shift to working from home. Remote work, home office, smart working, due to the health protection (Coronavirus restrictions), more and more companies are accessing them. In the current case, nobody expected a crisis in which offices would be closed for months and social distancing would change the way people work together. Companies in which home office was a foreign concept until recently suddenly had to send 90% or more of the workforce home for “remote work”. A step that had required precautionary measures on the part of the company so that compliance with data protection guidelines is not jeopardized by the fact that employees work from home. This was a huge challenge for IT teams.

 

The pandemic has made it clear that businesses need to rethink their continuity concepts. Because even the best emergency plan can never foresee all the consequences of a crisis. In order to remain active, under any circumstances, companies need a flexible IT environment that can quickly adapt to unforeseen events at any time – as far as possible.

Due to all these changes, IT departments must increasingly take remote employees and service providers into account when it comes to IT security. The increased use of home offices also increases the dangers of business-critical systems and confidential data. As a result, it is important to understand the different types of users who log into their systems from outside, as it is highly recommended to manage, secure, and monitor this access.

 

A sudden shift to home-office resulted that over the course of just a few business days, the use of Virtual Private Network (VPN) technology expanded from select remote users to entire employee populations. Most organizations already had a VPN for remote work connections, but adding an extra layer of security to your network is also a good idea. As VPNs became vital to today’s business operations, critical to keeping alive commercial, government, and healthcare organizations, it’s important to acknowledge what is really important in a VPN service.

A VPN is the best way to secure data in transit. It encrypts and secures all the internet traffic flowing between a laptop or smartphone and the VPN server. That makes it very hard for hackers to pry into confidential data. Ideally, the VPN provider does not collect any information about the online activities of its customers. But let me highlight that the internet is far from the ideal place. VPN providers store data about their users’ online activities in so-called “logs”. However, surveillance is not the goal here. Providers collect data only to optimize their services. Basically, they collect and store theses 4 types of information on their customers:

 

  • Connection data: The VPN providers save the times and data on their customers’ registrations and cancellations, the usage time, and the amount of data in the download/upload.
  • Online activities: The VPN providers essentially save the browser history, i.e. pages visited, search queries, and services used.
  • Original IP address: The providers save the IP address of the device with which the customer surfs the Internet.
  • Connection statuses, control, and error messages

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It is harmless if connection data and online activities are collected anonymously. This enables the provider to generate important information and preserve the anonymity of its users. It’s also stated in the provider’s logging guidelines, that the collected data is deleted after specified time intervals.

 

What you should know before registering for a VPN service?

Before registration of a VPN service, you must inform on the home country of the VPN provider as every company is subject to certain regulations by the state authorities in the state in which it is registered. In many countries, including the EU countries, the USA, and Australia, strict regulations apply to data collection and retention. The aim is to oblige Internet service providers (ISPs) to collect and store data. This concern, for example, visited websites or sent emails. With a VPN, this type of mass surveillance can be avoided because the VPN encrypts the data.

 

Encryption is the transformation of readable data into a meaningless sequence of data. Cyber distancing the device and ensuring that all data between the work and home network is sent over an encrypted channel provides additional protection for data and company resources. An encryption key is required to encrypt the data. Only those who have access to the key can decrypt and read the transmitted data. The gold standard for the protocols is AES (Advanced Encryption Standard). The VPN providers use either the AES-128 or AES-256. The former is very secure and is considered to be absolutely secure and currently the highest encryption standard on the market.

In addition to the encryption, a kill switch option is also offered. With the kill switch function, an Internet connection ends automatically if the secure VPN fails. This ensures that the online activities of the user remain hidden if the VPN connection fails.

 

As most providers use encryption, it slows down Internet speeds. This has an impact on the download and browsing speed. This can also adversely affect the stream quality of streaming services. There are a few things that users can do here, such as, choose a fast VPN, choose a VPN location nearby, the closer the location, the shorter the waiting time. Perform a server test, providers usually select a server automatically. But that’s not always the best choice. With the help of speed tests, it is possible to find the perfect server.

 

In addition to the use of VPN, IT risks associated with remote work are limited by companies using specific protective measures and technical solutions. Including:

  • Profiling of the home office / smart worker. It is critical for a company to define in advance profiles of remote workers based on their role, what information can they access from distance. The security mechanisms for occasional remote workers and for full-time home office workers must also not be the same.
  • Authentication of remote access. The introduction of a system for identifying the home office worker, as soon as he or she connects to the company system, is a huge step into preventing unauthorized access to the company’s valuable data. Ideally, multiple authentication systems must be used such as user name, password, one-time code, etc.
  • The most important measure to avoid any cyber risk, it’s important to carefully draft a BYOD policy in place with employees and educate them on the protection of confidential and proprietary information and trade secrets information. Not having a comprehensive policy becomes problematic when employees are fired or resign.

 

The past few months have shown that companies that are already further advanced with their digitization and use protection strategies are suffering less from the crisis. It’s always important to draw users’ attention to the IT security problems associated with smart working. Regular virus protection updates, the separation of private and professional inboxes, restrictions on the use of external devices (USB sticks, hard drives, etc.) for transferring data from one computer to another, etc. Smart workers must always be reminded of the best basic practices to achieve great protection against any inconvenience.

The Most Common Myths About Cybersecurity

cybersecurity

Cybersecurity issues are becoming a day-to-day struggle for businesses. cybersecurity statistics reveal a huge increase in hacked and breached data from sources in 2019. according to the Ninth Annual Cost of Cybercrime global study by Accenture, security breaches have increased over the past year with 11% and over the past five years, security breaches have increased by 67%, according to Accenture’s global survey. But even in the age of digitalization, there are still numerous myths surrounding the topic of cybersecurity. This article underlines few common myths around cybersecurity.

 

Myth 1: Nobody wants to hack me! I’m not anybody important!

Reporting on cyber attacks often gives the impression that it only hits the big ones. Small business must pay attention to cyber security and stop thinking they’re not even worth being attacked, and their size doesn’t make them the perfect target. Even those who often have fewer resources for security solutions or who are targeted by criminals in the event of mass attacks are a worthwhile goal. Hackers will be focusing to gain access to the data of SME in order to steal consumer information along with their credit card details. According to Accenture research, forty-three percent of cyberattacks are aimed at small businesses, but only 14% of them are prepared to defend themselves. Small businesses make up to 13% of the entire cyber security market, surprisingly small businesses invest less than $500 in cyber security.

 

Myth 2: Cybersecurity is only IT department’s problem

Most organizations are approaching cybersecurity totally wrong. Of course, the IT department is primarily responsible for the implementation of security standards and the implementation of protective measures. However, business leaders, either they run a small-medium company or an international corporation, they can’t just leave everything at their IT department and technology systems, instead to make a safer workplace and to protect their valuable assets, they need to make IT department work in collaboration with the rest of trained employees and give their management support to identify key risks, imagine potential threats and develop a plan for safe work environment.

 

Myth 3: My Antivirus software is enough to protect me

Your antivirus software is helpful and to fight against malicious software and viruses but they don’t stop the attack from happening. But the “threat landscape,” is changing and today’s hackers are way more sophisticated than you may think. They are finding new ways around antivirus software and to go mostly undetected to circumvent privacy. Even with antivirus software installed, you still need to be careful and wary of your online activities. Therefore, it is very important to take security measures that match your business requirements and your risk situation.

 

Myth 4: I have a Mac computer, they don’t get viruses

It’s true that Macs don’t get as much malware as PCs. However, it’s a BIG lie that they are 100% safe, they do get viruses, and beyond that, they’re getting more than ever. During the first quarter of 2019 alone Mac malware jumps more than 20% in three months, massive uptick in adware. A report from Malwarebytes claims, with detected threats up by more than 60% from the fourth quarter of 2018 to the first quarter of 2019, and adware becoming more prevalent with an increase of over 200% for the same period. The threat of malware has increased for Mac users in a short space of time.

 

Myth 5: Hacker attacks can be detected instantly

Did you know that the average time to identify a breach in 2019 was 206 days (IBM)? The average time to contain a breach was 73 days (IBM). It represents a great danger for business as longer hackers can access your systems undetected, the further they can go in their attack and cause some major damages is therefore all the more important in order to be able to react quickly in an emergency.

By conducting routine assessments and Continuous monitoring of potential vulnerabilities in your organization, you can save money, mitigate the damage of breaches, and perhaps even identify vulnerabilities before a breach takes place.

 

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