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Use of RPA and AI-based Predictive Models in Workforce Automation and Performance Management

 

Robots taking over the world? Well, not exactly. But they are definitely revolutionizing the way we work and increasing efficiency across industries. RPA is a game-changing technology that is streamlining repetitive tasks and freeing up human resources for more meaningful work. From accurate data processing to consistent task execution, automating half of workforce planning, and performance management, leading to various benefits such as increased efficiency, cost reduction, and improved workforce resilience through targeted performance management, RPA offers a wide range of benefits that can transform your business operations.

 

Let’s explore the exciting use cases of robotics process automation and how this non-invasive technology can help achieve your goals:

 

Workforce Planning Automation:

 

  • RPA can automate repetitive and rule-based tasks involved in workforce planning, such as data gathering, analysis, and reporting. For example, it can extract employee data from multiple systems, compile it into a centralized database, and generate reports automatically. One of the key benefits of RPA is its accuracy. Bots follow predefined rules and instructions meticulously, ensuring precise execution every time. This eliminates costly errors caused by human fatigue or oversight. With RPA in place, you can trust that your data will be processed accurately without any discrepancies.

 

  • AI-based predictive models can analyze historical data and external factors to forecast workforce demand and supply. This enables organizations to optimize workforce size, identify skill gaps, and plan for future needs more accurately. Plus with its low technical barrier you don’t need to have extensive programming knowledge or coding skills to implement it within your organization. The intuitive design interfaces make it accessible for non-technical users as well, allowing them to create automated workflows easily.

 

Performance Management Automation:

 

  • RPA can automate administrative tasks related to performance management, such as performance appraisal forms generation, data consolidation, and feedback distribution. This reduces manual effort, improves accuracy, and saves time for HR professionals and managers. Additionally, in terms of productivity gains, RPA enables faster task completion times compared to manual efforts alone. With bots handling repetitive tasks efficiently round-the-clock, employees are freed up from mundane activities and can focus on strategic initiatives that require creativity and critical thinking.

 

  • AI-based models can analyze performance data, feedback, and contextual factors to provide valuable insights and recommendations. For instance, they can identify high-performing employees, flag performance issues, and suggest personalized development plans. Moreover, relying on robots ensures reliability in task execution as they consistently follow standard operating procedures (SOPs) without deviation or shortcuts. This leads not only to increased efficiency but also improves customer satisfaction due to quicker response times and accurate deliverables.

 

 

Cost Reduction through Efficiency:

 

  • By automating workforce planning and performance management processes, organizations can save time and effort, leading to increased productivity and efficiency. This enables HR professionals and managers to focus on higher-value tasks, such as strategic workforce planning and talent development.

 

  • RPA reduces the need for manual data entry and processing, minimizing errors and rework. This improves data accuracy and reduces the associated costs of correcting mistakes.

 

  • AI-based predictive models help optimize resource allocation, workforce utilization, and talent acquisition, ensuring that organizations have the right people in the right roles at the right time. This reduces unnecessary costs and maximizes operational efficiency.

 

Improved Workforce Resilience through Targeted Performance Management:

 

  • AI-based models can analyze performance data and identify patterns, enabling organizations to proactively address performance issues and mitigate risks.

 

  • By providing targeted feedback and personalized development plans, AI can help employees enhance their skills, increase job satisfaction, and improve overall performance. This contributes to a more resilient workforce that can adapt to changing business needs.

 

RPA is also a non-invasive technology that seamlessly integrates with existing systems and applications without disrupting their functionality. This means you don’t have to completely overhaul your IT infrastructure to leverage its benefits. By working alongside your existing tools, RPA enhances operational efficiency without causing any major disruptions or downtime. In summary, the combination of RPA and AI-based predictive models in workforce planning and performance management can automate repetitive tasks, improve efficiency, reduce costs, and enhance workforce resilience through targeted interventions and data-driven insights.

Hyper-Automation: How to achieve tactical and strategic goals by automating business processes

Hyper Automation How to achieve tactical and strategic goals by automating business processes

 

When it comes to digitization processes in companies, hyper-automation is mentioned more and more often. Zion Market Research forecasted Hyperautomation Market  is expected to grow annually at a CAGR of around 23.5 % (2022-2028), it’s was valued at approximately USD 9billion in 2021 and is projected to reach roughly USD 26.5 billion by 2028. It’s one of the big digitization buzzwords, which has come into focus not least because of Gartner’s positioning as one of the top tech trends of 2022.

 

According to the market research company Gartner hyper-automation is the combination of different approaches and technologies in order to get the maximum degree of efficiency out of digital possibilities, by automating automate as many business and IT processes as possible and create end-to-end workflows.

 

Contrary to the pure Robotic Process Automation (RPA), not only individual tasks but also complex processes can also be automated. Hyper-automation cannot be achieved without RPA, artificial intelligence (AI) and machine learning (ML). It all sounds super interesting but how can companies successfully implement this “hyper-automation”?

 

The first step requires a detailed mapping or analysis of the organization and back office processes to fully understand the existing workflows and identify where gaps, latencies and bottlenecks exist. On this basis, a strategy can then be developed to build bridges between the solutions and close efficiency gaps.

 

The next step consist of a wise selection between the different. Given the versatile requirements and complexity of many business processes, a well-orchestrated combination of different technologies is often required. A combination of artificial intelligence and machine learning to workflow tools, business process management (BPM) and robotic process automation (RPA) to low and no-code tools must be foreseen for the use of different application scenarios and problems. By linking previously mentioned technologies, the mapping of complex, cross-departmental and cross-functional workflows can be a piece of cake.

In practice, it’s equal to using process mining tools to better understand business operations & workflows, ML module to verify compliance and decision software to automate maximum tasks.

 

As companies are not only looking towards achieving early ROI but also focusing on optimizing processes, the vendor selection must be prioritized. The providers of different solutions are as diverse as the technologies. The objective must be to ensure that their solutions are easy and rapidly scalable. The cost of integration a technology is comparatively less than that of hiring and training a human. Therefore, organizations need to ensure the selected vendor offers solutions that can easily be integrated and configured in their existing infrastructure. Because every business is different, and there is no such thing as a one-size-fits-all way of doing business.

 

Before you start establishing hyper-automation in your company, you should communicate your automation initiative transparently right from the start and involve employees in the planning and implementation process. They must know how the hyper-automation is going to affect their jobs. Because you may see all the benefits, but your employees might see them differently. They may see a machine replacing them and their work. They must understand that automation increases overall productivity, lessen workload, offers the opportunity for professional growth, and can become a promoter for high-performing and efficient teams.

 

Organizations that want to stay competitive in the long term, must use suitable automation technologies in line with the speed and agility of digital transformation to reach the next business level.

What is sales automation and why it’s mandatory to drive growth?

What is sales automation and why it’s mandatory to drive growth

 

From lead generation through ongoing client support, sales automation covers the digitization and automation of sales activities. B2B companies are slowly but rapidly recognizing the need to put the client at the center of their processes, which forces them to engage themselves more and more in the digital environment. In 2021, nearly 61% of companies that used automation exceeded their revenue targets — demonstrating the potential of sales automation. Yet very few people are aware of the tremendous benefits this provides, especially for sales. Here below are few statements that holds the power to persuade sales managers why they must start with sales automation asap.

 

  • Sales automation is a form of data collector that continuously and automatically gathers the data related to the sales. The sale and purchase experience of a potential client can be improved with each of his recoded activities by using lead scoring to automatically capture and evaluate customer interactions at numerous touchpoints. With the aid of seamless data synchronization in real time, a very detailed profile is immediately generated from this data and can also be mapped directly in the CRM system. Additionally, sales automation aids in determining when and which touchpoints of the customer’s journey are controlled by him.
  • Sales automation gathers a staggering amount of insightful data. As a result, salespeople are better equipped to take into account the preferences and wants of the target market and make smart sales decisions based on reliable data in the CRM system rather than just on intuition. Thus, sales automation becomes the backbone for launching customer-focused sales initiatives and a crucial success element for B2B enterprises’ digital sales.
  • Professional sales automation enables potential clients to be identified at the beginning of their customer journey and then effectively and efficiently followed and developed. As a result, not only the number of qualified leads increases but also the quality of lead grows. Deals are closed with significantly less effort and at the same time with a higher probability. Additionally, sales automation makes sure that they never miss a chance to close a deal because they are always automatically informed of what their clients are doing, whether it be by email or the CRM system.
  • Lead conversion is ensured with a transparent and reliable information from the acquisition phase. Sales teams can create offers and talks more independently, which greatly decreases the amount of coordination and negotiation loops by shortening the sales cycle. Even with cross- and upselling campaigns, it is possible to segment customers in a targeted manner and only launch offers or campaigns to contacts for whom the end result is guaranteed. Sales Automation, such as, templates, personalization tools, and segmentation possibilities not only speeds up repetitive operations, like making email lists or tracking offers, but also improves the quality of the outcomes.
  • The presence of incorrect data or missing customer information in CRM system can be a big obstacle for sale teams. Through real-time synchronization between the marketing automation and CRM system, for instance, sales automation helps to reduce the risk of errors in this situation. All data is updated simultaneously via bidirectional synchronization, regardless of whether it is data entry, updating and enriching client data, or maintaining a complete database. It is also possible to automatically check for and repair duplicates, incomplete data records, and invalid address entries. As a result, every department that interacts with customers has a consistent and up-to-date.

Sales are becoming more automated and digitalized, which boosts sales potential in a targeted way and can support the company’s growth. Additionally, Sales Automation provides several opportunities for expansion that is quick, effective, and seamless. Companies should therefore not wait any longer to digitize and automate their processes – the competition may already be doing it. Only those who act quickly and take their processes to the next level can be one step ahead of the competition.

RPA: Why should you consider automation to achieve operational excellence

reasons to start with RPA AUTOMATION

As we are moving towards rapid development, every business is becoming “intelligent” and constantly finding new ways to reinvent their products and services, amaze their customers, and increase profits. To survive in today’s competitive world, companies of all shapes and sizes are integrating automation into their infrastructure, some of them succeed while others fail. According to Forrester, European businesses will invest between €2.4 and €3.3 billion in automation to boost productivity, including in lower-wage sectors.

 

Higher production and increased productivity are the two biggest advantages commonly attributed to automation. Other benefits related to automation are eliminating or reducing risks of human error on manual data entry tasks to ensure consistent quality in data entry. As businesses today collect enormous amounts of data, automation software can easily track all insights hidden in large portions of, often unused, data.

To start with automation, businesses must ask themselves, what are the goals they want to achieve with automation? Which process do they need to automate? Do they have automation tools and experts? What skills do their staff need to work in an automated environment?

 

Here below is a checklist you need to know before adding automation into your ecosystem:

 

    • Companies must know the goals that they want to achieve by implementing automation in their workflow. They can achieve their goals to make more profit, reduce overall operational costs or get the maximum work done in a minimum time, or efficiently utilize available resources and take appropriate strategic decisions. Once their goal and vision are clear, achieving results is easy and possible.

 

    • Once the goal is clear, the automation of necessary tasks must be number one on the priority list. At this point, the time, budget and human resources must be well calculated respecting the business process, also these three are the main resources and assets that can be saved once the automation process is placed.

 

    • Develop a roadmap that strategically focuses on investments that are needed to create a digital environment.

 

    • According to the Robotic Process Automation (RPA) annual report 2019 by Everest Group, the global independent RPA independent software vendor market surpassed US$1 billion in 2018, with over two-thirds of the revenue coming from software licenses. It shows the availability of so many automation tools that makes it harder to select the right tool a company needs to accomplish its goals. Therefore, they must choose the one which is easy to install by their IT specialist without any extern or vendor support.

 

    • Select and set up a team of employees that can implement smooth change management towards the digital workforce system instead of legacy software and create a continuous deployment plan.

 

    • Train IT managers to recognize opportunities to build and adapt the automation software to their needs and establish a modern technology environment to support the rapid development and adaptation of innovative solutions.

 

    • Companies that are newly introduced to automation tools/software, must keep in mind one of the most crucial factors for long-term survival, which are the running costs and licensing of tools, in addition to that make sure to opt for the tool that provides a smooth and secure data handling, as in automation processes, customer’s private or confidential information can be used.

 

    • Choose the software that will scale along with your automation efforts and provide for a full-scale digital transformation.

 

    • Pay attention to continuous improvement of critical business process planning and operations to develop a robust understanding of the business process and workflow and know what makes the processes tick and what doesn’t.

 

Once the automation strategy is placed, you can redeploy the human workforce to innovate and improve your business processes and deal with other priorities.

 

Sources :

How can your business benefit from automated business processes?

If you want to work efficiently and become competitive these days, you can’t avoid the topic of automation. The automation of processes in companies is now considered one of the key drivers of digital transformation. In leading companies, dealing with digital transformation, business strategy and IT are the top priorities. Dedicated business applications that automate tasks and processes are increasingly gaining importance in the entire process of digital transformation. Thanks to technology, processes that until recently were carried out slowly, manually, and with some failures, have now become automatic. It’s no longer challenging to digitize business processes with the help of today’s software, as they enable the CIO to better align IT with the organization’s business strategy. According to analysts from Gartner, for example, companies that work closely with the IT department can realize the benefits of IT projects 25 percent faster than their competitors.

 

Not only the digitization of business processes is crucial for companies to ensure business continuity, reduce costs, increase profit margins and reduce errors or risks. Regardless of your industry, agility within your corporate structures gives you a decisive competitive advantage. It also fulfills users’ needs by providing around-the-clock availability, intuitive interfaces, real-time fulfillment, personalized treatment and zero errors.  Employee morale and creativity are also improved thanks to unstructured and inefficient processes reduction.

 

How can your business benefit from automated business processes

It makes sense for companies to automate their business processes when they realize that their costs are rising, the quality of service is declining and customers are becoming increasingly dissatisfied because customer service is not responding quickly enough. All these issues motivate companies to critically rethink their own business processes. A functioning workflow and smooth processes are among the most important growth factors of modern companies. Automation allows you to optimally use your time and money and thus fully exploit the potential of your company.

2020 Digital Transformation: Why does it matter?

2020 Digital Transformation Why does it matter

The digital transformation that has been a focus for companies for several years, is no longer viewed as a cost factor, but rather as business-critical expenses that increase efficiency, reduce operating costs and enable rapid growth. Business’ continuity, competitiveness and company growth depends on digitalization. Every company leader knows that to succeed, they must align with digital innovation in order to be at the core of their business. Digital technology does not only help companies to gain advantages and stay ahead of their competition by improving customer experience, optimizing operations but it’s also transforming the society we live in.

 

According to the IMD and Cisco Digital Vortex report, 88% of executives believe that digital disruption will have a major or transformative impact on their business / industries, compared with only 27% in 2015. But according a to survey four out of five digital transformation initiatives fail to reach their desired goal. As a result, it represents a lot of waisted time, money and efforts behind the evolution of organizations.

 

You might think the results are so terrible because the technology fails to deliver or the implementation efforts were low. Actually, the basis for future-proof digitization is initially a common understanding of the term. According to the Telecom report, 71% of Digital Champions believe digitization is about a reinvention of the business while 55% of all companies still believe it only consist the updates of websites and portals.

 

Digitization can mean a reinvention of the business model, but at the same time it can only mean digitizing a single process within the company. Digitization initially always requires tangible work for the existing running workflow, because a digital company also has to build on existing systems. Digital transformation projects bring the old, partly technically outdated existing systems, and new digital technologies together.

 

A successful digital transformation project must contain at least these four dimensions:

  • The adaptation of vertical and horizontal value chains. This includes the simplification of processes from planning through logistics, production or trade to sales and service.
  • The internal support functions, i.e. all the running support systems in a company, should be included.
  • The digitization of the workplace.
  • The digitization of the customer journey, i.e. the way in which a company interacts with the customer.

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According to the report “STATE OF DIGITAL TRANSFORMATION WORLDWIDE: 2020” based on 9,000+ responses from leaders worldwide across these 18 industries conducted by Telecom, an overwhelming majority of 67% say digitalization is driven by customer priorities, following by 64% that says new disruptive technologies drive transformation and 43% cite new market opportunities as a primary driver.

 

Another report from Flexera, 2020 Digital transformation planning report” shows that 54% of organizations indicate that digital transformation is a top priority, following by cybersecurity, cloud-first/cloud migration and improving the customer experience. They also realise that digital transformation isn’t possible without an investment in the cloud, because it’s an enabler for the digital journey. To successfully navigate the journey to digital, organizations must link cloud, cybersecurity and customer experience together with their transformation efforts. Unless they harmonize all these areas, they risk having to reboot part, or multiple parts, of their digital strategies.

 

More and more organizations are using digital technologies such as analytics, cloud solutions and smart things (IOT) as the new foundation for transforming their business. They must involve a competent team to follow every key stage and activities in the automation phase, with the ambition to optimize or transform their business for a long-term growth and profitability.

 

Sources:

 

·         State of Digital Transformation Worldwide 2020

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