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Cloud Computing: How can the Business Continuity be Ensured

In order to stay competitive in a world where digital transformation dominates the ways of doing business, companies are accelerating their digital initiatives. This represents a huge increase in business-critical online data and applications. The high availability of these digital assets is therefore becoming increasingly important. Many organizations are also faced with the challenges to evolve their resiliency strategies fast enough to meet today’s hybrid IT environments and changing business needs. In a 24/7 active world, companies around the globe can either gain a competitive advantage or can be left behind depending on how to continue business operations and provide products/services without delay after a system failure. Thus, business continuity is not only an issue for big or medium-sized enterprises but also for smaller companies.

 

We all know that downtime in IT can be very expensive. According to ITIC 2021 Hourly Cost of Downtime Survey, the hourly cost of server downtime can easily top $1 million. Because there are so many differences in how businesses operate, downtime, at the low end, can be as much as $1-5 million per hour, plus the costs for legal advice and any fines along with the business interruption, lost productivity, and recovery effort.

Monetary Cost of Hourly Server Downtime Per Minute Per Server

These high costs encourage companies to include business continuity in their disaster recovery (DR) plans. In this context, the Business Continuity Cloud offers one way of avoiding the high damage caused by failures. Cloud platforms offer numerous advantages along with offering simple and, most of the time, economical solutions, depending on companies’ needs. They provide companies with flexible solutions for mapping new workloads, handling large amounts of data, and using them profitably. In addition, the cloud also helps to ensure that business-critical applications remain available even if there is a failure at the main site – for example, due to a cyber-attack, sabotage, a natural disaster, user error, or remote working

 
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The cloud-based storage and recovery solutions are easier to set up, manage, and customize than traditional disaster recovery solutions. Businesses can continue to use Cloud DR as needed. But before opting for any cloud solution, a business continuity strategy must be defined, which must clarify, which paths contribute most to the company goal. In this, companies should also specify which processes can be secured better via infrastructure or application services. When selecting the appropriate process, it is always helpful if one can calculate, how high the company losses would be in the event of a longer failure of certain applications. A business continuity cloud solution has a unified management interface and helps to protect the entire IT ecosystem with technologies for backup, disaster recovery, high availability, and email archiving – including all applications and systems. The protection exists regardless of whether the IT systems are on-premises or in the cloud. Downtime and data loss can be avoided anywhere and in any structure with the Business Continuity Cloud but the priorities must be well defined in the beginning.

 

We advise you on all questions regarding the introduction, update or optimization, maintenance, and further development of your IT systems according to your needs and are at your side as a competent partner. We are happy to assist you in all technical areas. Thanks to our many years of experience, we know what is important, which hardware and software make sense for your work processes. Just contact us and we will be happy to advise you.

 

Source: 

ITIC 2021 Global Server Hardware, Server OS Reliability Report

Multi-Cloud: Tips to Develop an Effective Cloud Security Strategy

The term security encompasses more than just protecting a company. A holistic security strategy supports all business processes instead of limiting them. In order to implement a holistic cloud strategy, suitable security tools must be integrated and responsibilities must be clearly assigned in order to avoid misunderstandings and to be able to defend the complex cloud environments against cyber-attacks. As the complexity is increasing, more and more companies are realizing that a single cloud environment is not a beneficial approach for the long run. Whether private or public, every cloud service offers different tools and options, from advanced machine learning tools to affordable storage space prices.

 

Cloud enables companies’ greater agility and scalability, higher performance, and faster access to innovative technologies, all of which help a business to gain a competitive edge by allowing them to be effective in today’s digital market. Knowing that the multitude of cloud services opens up many options for optimizing individual business processes, the multi-cloud world is the new normal for many enterprises. Companies are pursuing a cloud strategy that takes a multi-cloud environment into account. This requires a uniform security platform that carries out security controls and compliance for hosts regardless of the cloud provider or the deployment model used, in order to meet the requirements of the several clouds.

 

Multi-Cloud Tips to Develop an Effective Cloud Security Strategy

 

Choosing a persuasive or strong cloud security provider depends on the company’s ability to address security controls like compliance and privacy issues, protect the data by security measures and few tests from malicious threats, hijacking, etc. Additionally, cloud security is a shared responsibility between the provider and the customer. In the shared responsibility model, there are basically three categories of responsibilities: responsibilities that are always those of the provider, responsibilities that are always those of the customer, and responsibilities that vary depending on the service model: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or Software-as-a-Service (SaaS), such as cloud email.

 

Here below are few tips that can be helpful to develop an effective multi-cloud security strategy:

 

  • Data protection should be the highest priority

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The main topics in IT security have not changed fundamentally in recent years. Even in a multi-cloud environment, many of them continue to play a major role – but the weighting has shifted with the General Data Protection Regulation (GDPR). Data protection is now at the top of the priority list for European companies. And with the passage of the “Cloud Act” adopted in 2018, things became even more complex for European companies. Therefore, using only national cloud providers isn’t the only solution. Much more important is the question of which workloads are being processed. This means that non-critical applications that do not involve any personal data can continue to run in international data centers of cloud providers.

 

  • Encrypt data consistently

No matter where companies store their data and whether this is to be classified as critical or not – there will always be people who try to overcome barriers. Encryption should therefore be a standard in every company. Consistent encryption on three levels is ideal: the transport route, the storage, and the data itself. The current trend is towards on-the-fly encryption – that is, only users with the correct key are authorized to access information. If you close an open file, the lock will snap shut again. In addition to the encryption, organizations must perform an inventory of security vulnerabilities that they have and those they had in the past because understanding them clearly can help appropriately to shape their organization’s cloud security efforts in the future. So, IT managers must ask the following questions while defining the vulnerabilities: What kind of attacks can the vulnerability of their organization attract? What vulnerabilities does the industry deal with currently? What kind of security threats are they unprepared for?

 

  • Identity and access management

Anyone who works in a multi-cloud environment usually accesses countless cloud services from various providers every day. That is why professional Identity and Access Management (IAM) is also a must. In this way, companies prevent employees from using the same (sometimes insecure) password for every service, for example. Without a comprehensive IAM plan, an organization is certainly more vulnerable to attacks and data breaches. Thus, integrating the right IAM strategy with an evolving multi-cloud architecture will help protect threats and ensure that the right users get access to the right information when they need it.

 

  • Transparency and scalability

The strength of a cloud-based enterprise environment lies in its scalability and elasticity. However, using multiple platforms in a multi-cloud approach often leads to an unpredictable data flow, resulting in a higher level of complexity, particularly security issues. Therefore, multi-cloud security must be integrated to work effectively. The integration of security tools enables cross-platform transparency and consistent security. The cloud security architecture must also be dynamic, flexible, and able to move with cloud workloads and applications as they expand.

 

Undoubtedly the digital transformation is leading the transition to multi-cloud networks and requires strict security management. By integrating the native security features of all clouds into the multi-cloud security framework, companies can multiply their cloud security. This is the only way to protect valuable data, workflows, and resources while meeting the challenges of performance, scalability, and complexity of a constantly evolving multi-cloud environment.

Digital Transformation: A Core Element of B2B Business Resilience

COVID B2B BUYERS

 

The long-term effects of the Covid-19 pandemic are only just becoming apparent for companies. It’s been a perfect storm, destroying jobs and creating debts for firms in fragile financial health beforehand. More and more companies were/are not generating enough earnings to deal with their private/public debts.

This unprecedented economic disruption encouraged and motivated companies to decide which measures to take in the future in order to remain resilient. For example, salespeople were unable to meet customers in person. That’s why AI-supported digital sales technology took place in large companies, it’s a must-have to stay fit for the future. New models of action and sales channels are being adopted for long-term survival. To better understand how B2B buying habits and preferences are being affected by the pandemic, PROS worked with Hanover Research to conduct a global survey of 210 purchasing professionals in the U.S./Canada, Europe, and Australia/New Zealand.

 

According to COVID-19 B2B Buyer Trends Report, 37% of companies have been buying mainly through digital channels since the beginning of the pandemic. That is a significant increase, previously it was only 29%. It is also expected that this increasing trend of digital procurement is likely to sustain post-COVID-19, with almost half of buyers (40%) expecting 51-100% of their company’s purchasing to run through digital channels. The results show that eCommerce has become very important in the B2B environment during the pandemic. Even though the trend towards shopping through digital channels is not new, not all providers were prepared for this rapid change in purchasing behavior in the past year. Two-thirds of buyers said working with some of their suppliers was challenging during the pandemic. For 47% of North American buyers 50 percent or more of their purchasing is run through digital, self-serve channels, compared to European (28%) and Oceanic (17%) buyers. A third of Buyers indicate that about half of their existing vendors are well-prepared (40%), while a quarter indicates most vendors are underprepared (23%) to support them in a virtual environment.

 

Slow and inefficient responses, inconsistent, highly variable pricing, and a lack of transparency into inventory were top 3 challenges listed by B2B buyers in working with their current vendors. Buyers are now demanding more responsiveness, transparency, and proactivity. Only the ability to anticipate what a customer needs – and deliver those products through their preferred channel – creates the consistent buying experience that B2B buyers are now demanding. Competitive pricing (40%), supply availability (39%), and better digital purchasing experience (35%) are top reasons for a buyer to switch from their current vendors.

 

The crisis forced buyers into doing their homework to find real market value and omnichannel purchasing; before buying for products/services they do research on the web, browse various vendors and then contact a sales representative for more information. B2B buyers are continuously looking for a more personalized, customer-oriented experience via digital channels. Therefore, in order for a company to successfully digitize sales, all sales channels must ultimately be brought together in a defined, holistic omnichannel model.

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When numerous buyers are forced to change their habits overnight, providers have to act dynamically and reliably in order to build and strengthen trusting customer relationships. In order to provide this necessary level of service, an underlying technology is required that can not only complete digital transactions. Buyers want quick, personalized responses to their inquiries. Providers must therefore show them further options in order to create added value together. In addition, the inventory and pricing must be transparent.

 

Companies are realizing the potential of Artificial intelligence (AI) in the adoption of rapid changes. Because AI offers deep insights into the entire sales process and across all channels. Companies can analyze huge amounts of data in this way. AI today is helping sales reps automate repetitive tasks like data entry and meeting scheduling or complicated jobs that do not require personal relationships like sales forecasting. This way sales reps can prioritize tasks more effectively and become a better salespeople by highlighting patterns in customer responses. Thus, they can use (AI) to predict customer needs and address them with the right offers via the right channel. Additionally, AI solutions can quickly provide an overview of stock overview, the right price is, the number of products which is already ordered, and which channels are preferred by customers. AI-supported sales that accompany and connect different sales channels bring the customer a consistent shopping experience. This leads to greater customer loyalty and increases sales in the long term. On the other hand, this is exactly what increases the resilience of providers.

 

The instability of the current economic environment has forced traditional businesses to adapt to rapid digital transformation, especially in the eCommerce space. Companies that use AI to develop and implement the right omnichannel sales strategy will achieve relevant competitive advantages and continue to be successful in the future.

 

Sitting and waiting is not an option. Those who can’t come up with new strategies in shaping competition risk being left behind or cut out of the value chain entirely. Technology is no longer a budget expense, but rather a strategic investment. No matter what size your business is, maintaining the right IT company is vital to the future success of your operations. We at Xorlogics, make sure that your organization is ready for digital transformation. We take the time to understand what you need and how to best help you to align with your requirements and objectives, both in the short-term and the long term. If your company is ready to take advantage of new opportunities offered by the rapid spread of digital technologies, please don’t hesitate to reach out to one of our specialist IT consultants. We can’t wait to help you find success.

 

Sources:

COVID-19 B2B Buyer Trends Report A Survey of 210 Global Purchasing Professionals

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