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How machine learning and artificial intelligence are changing RPA’s Landscape

Robotic Process Automation (RPA) is a technology that allows software robots to automate repetitive and rule-based tasks, such as data entry, processing transactions, and generating reports. The integration of ML and AI with RPA has taken the industry by storm. This dynamic combination is revolutionizing the way businesses operate, making processes faster and more efficient than ever before. ML & AI are being used in RPA to streamline processes to reduce costs, increase productivity, enhance RPA’s capabilities, and enable it to perform more complex tasks.

There are diverse types of RPA solutions available on the market, each with its own unique capabilities. Below are some of the most popular RPA solutions and their capabilities:

 

  • Automation Anywhere: Offers both web-based and desktop-based bots. Capabilities include screen scraping, data manipulation, file transfer, workflow automation, etc.
  • Blue Prism: Provides desktop-based bots that can be deployed on-premises or in the cloud. Capabilities include process mining, exception handling, automatic documentation generation, etc.
  • UiPath: Offers both web-based and desktop-based bots. Capabilities include image recognition, natural language processing (NLP), process mining, etc.

 

How machine learning and artificial intelligence are boosting RPA

 

The use of ML and AI is helping to boost the capabilities of RPA, with both technologies working together to automate a wide range of processes. ML is being used to develop bots that can understand and respond to human interaction, making them more natural and efficient communicators. This is particularly useful in customer service applications, where bots can handle large volumes of inquiries without getting overwhelmed.

AI, on the other hand, is being used to create bots that can think for themselves and make decisions on their own. This is proving invaluable in more complex processes where humans may struggle to keep up with the pace. AI-powered bots can identify patterns and exceptions, meaning they can often solve problems faster and more effectively than their human counterparts.

With ML and AI capabilities, RPA bots can make more intelligent decisions based on data analysis, predictive analytics, and other advanced techniques. This can enable them to handle more complex tasks and make better recommendations. ML and AI can also help RPA bots to scale more effectively. This is particularly useful in high-volume environments where there is a need for rapid processing and analysis.

How to get started with machine learning and artificial intelligence in your RPA process

 

Machine learning and artificial intelligence are increasingly becoming essential components of RPA, enabling robots to learn from their mistakes and become more efficient as they process data. If you’re looking to get started with machine learning and artificial intelligence in your RPA process, there are a few things you need to do.

First, you need to identify what tasks in your process can be automated using ML & AI. You must also define the business problem you want to solve using ML and AI in your RPA process. This could be a task that requires more intelligence and decision-making than your current RPA bots can handle. Once you’ve identified those tasks, you need to find the right software solution that can help you automate them.

 

Also, to use ML and AI in your RPA process, you will need data to train your algorithms. Identify the data you need and where you can obtain it. There are many different ML algorithms to choose from, so choose the one that best suits your identified business problem and data. Use that data to train your ML algorithm. This involves feeding your algorithm with labeled data to help it learn and make predictions. Once your ML algorithm is trained, integrate it into your RPA process. This involves connecting your ML algorithm to your RPA bots and using it to automate more complex tasks.

Finally, you need to implement the automation solution and monitor its performance over time and refine it as necessary. ML and AI can help you automate more complex tasks if you continuously evaluate your RPA process and look for opportunities to improve efficiency, accuracy, and productivity. By following these steps, you can ensure that ML and AI will play a positive role in your RPA process.

 

Below are some examples of how ML & AI can be used in RPA:

  • Natural Language Processing: NLP is used to extract and process data from unstructured text, such as emails and chat logs. RPA bots can use NLP to understand the intent of a user’s message and take appropriate actions based on the context.
  • Computer Vision: Computer vision can be used to enable RPA bots to read and interpret images, such as screenshots of a user interface or a scanned document. This can be useful in automating tasks such as data entry and document processing.
  • Predictive Analytics: ML algorithms can be used to analyze data and identify patterns that can help RPA bots make predictions and decisions. For example, an RPA bot could use predictive analytics to identify customers who are likely to churn and take proactive measures to retain them.
  • Reinforcement Learning: Reinforcement learning can be used to train RPA bots to learn from their actions and improve their performance over time. This can be useful in tasks such as fraud detection, where the bot can learn from its mistakes and improve its accuracy over time.

 

With these examples in mind, it is clear that machine learning and AI will continue to play a key role in driving further innovation in the world of RPA. Remember that implementing ML and AI in your RPA process requires a solid understanding of both technologies. If you do not have the necessary skills in-house, consider contacting us to ensure that you will get the most out of your investment.

How to measure Resilience and success in Machine Learning and Artificial Intelligence models?

ML and AI are powerful tool that can be used to solve complex problems with minimal effort. With the rapid advances in technology, there still exists many challenges when it comes to making sure these models are resilient and reliable.Resilience is the ability of a system to resist and recover from unexpected and adverse events. In the context of AI and ML systems, resilience can be defined as the ability of a system to continue functioning even when it encounters unexpected inputs, errors, or other forms of disruptions.

 

Measuring resilience in AI/ML systems is a complex task that can be approached from various perspectives. Fortunately, there are some steps you can take to ensure your ML models are built with robustness. There is absolutely no one-size-fits-all answer to measuring resilience in AI and ML systems. However, there are a number of factors that can be considered when designing a resilience metric for these systems.

 

  • It is important to consider the types of failures that can occur in AI and ML systems. These failures can be classified into three categories: data corruption, algorithm failure, and system failure. Data corruption refers to errors in the training data that can lead to incorrect results. Algorithm failure occurs when the learning algorithm fails to connect a correct solution. System failure happens when the hardware or software components of the system fail. In other terms it’s also called robustness testing. This type of testing involves subjecting the AI/ML system to various types of unexpected inputs, errors, and perturbations to evaluate how well it can handle these challenges. Thus the system’s resilience can be measured by how well it continues to perform its tasks despite encountering these challenges. A resilient system is one that is able to recover from failures and continue operating correctly.

 

  • It is necessary to identify what creates a resilient AI or ML system. It is also important for a resilient system to be able to detect errors and correct them before they cause significant damage. Usually, the fault injection method makes easier to evaluate how the system response to intentionally introduced faults and if it’s able to detect & recover. With this method, the resilience of the system can be measured by how quickly and effectively it can recover from these faults. It is also mandatory to develop a metric that can be used to measure resilience in AI and ML systems. This metric takes into account the type of failures that can occur, as well as the ability of the system to recover from those failures.

 

  • The performance monitoring of the AI/ML systems cannot be considered insignificant as this monitors the performance of the AI/ML system over time, including its accuracy, response time, and other metrics. The resilience of the system can be measured by how well it maintains its performance despite changes in its operating environment.

Overall, measuring resilience in AI/ML systems requires a combination of methods and metrics that are tailored to the specific application and context of the system. Along with that, we also need to ensure that the data which is use to train ML models is representative of the real-world data. This means using a diverse set of training data that includes all the different types of inputs our model is likely to see. For example, if our model is going to be used by people from all over the world, we need to make sure it is trained on data from a variety of geographical locations.

 

Last but not the least, ML systems need regular training “refreshers” to keep them accurate and up-to-date. Otherwise, the system will eventually become outdated and less effective. There are a few ways to provide these training refreshers. AI/ML systems are typically trained using large amounts of data to learn patterns and relationships, which they then use to make predictions or decisions. However, the data that the system is trained on may not be representative of all possible scenarios or may become outdated over time. One way is to simply retrain the system on new data periodically. In addition, the system may encounter new types of data or situations that it was not trained on, which can lead to decreased performance or errors.

 

To address these issues, AI/ML systems often require periodic retraining or updates to their algorithms and models. This can involve collecting new data to train the system on, adjusting the model parameters or architecture, or incorporating new features or data sources.This can be done on a schedule (e.g., monthly or quarterly) or in response to changes in the data (e.g., when a new batch of data is received).

 

Another way to provide training refreshers is to use transfer learning. With transfer learning, a model that has been trained on one task can be reused and adapted to another related task. This can be helpful when there is limited training data for the new task. For example, if you want to build a machine learning model for image recognition but only have a small dataset, you could use a model that has been trained on a large dataset of images (such as ImageNet).

 

Measuring the resilience of AI/Ml systems requires extended range of tools and expertise. We at Xorlogics make sure to produce the best model with the highest standard of resilience & accuracy. Tell us about your business needs and our experts will help you find the best solution.

Benefits & Challenges of Software Development with Machine Learning

Software development with machine learning involves using ML algorithms and techniques to build software applications. These applications can range from simple data analysis and prediction tools to more complex systems such as image recognition, natural language processing, and autonomous systems. The process of developing such software typically involves the collection and cleaning of data, selecting and training models, evaluating performance, and deploying the final product.

 

Several benefits are associated with software development, such as:

 

Automation and improved efficiency: ML models can automate tasks that would be time-consuming or difficult for humans to perform, such as image recognition or natural language processing. This can lead to improved efficiency and cost savings.

Increased accuracy: ml models can achieve higher levels of accuracy than traditional software in tasks such as prediction and classification.

Handling big data: ML models can handle and process large amounts of data, making it possible to extract insights and identify patterns that would be difficult or impossible to detect manually.

Personalization: ML models can be trained on individual user data, making it possible to personalize recommendations and experiences.

Real-time decision-making: With the development of edge computing, ML models can make decisions in real time, enabling the development of applications such as autonomous vehicles, robots, and IoT devices.

Innovation: Using ML models and techniques opens doors for new possibilities, which can lead to the development of new products, services, and business models.

Overall, software development with ML offers the potential for significant advancements in automation, accuracy, and efficiency in a wide range of industries and applications.

 

But, while there are multiple benefits of software development with ML, there are also some challenges that may arise:

Data availability and quality: ML models require a large amount of high-quality data to train and test on. If data is not available or is of poor quality, this can make it difficult to develop accurate models.

Model selection and tuning: There are many different ML algorithms and models to choose from, and selecting the right one for a given task can be challenging. Additionally, fine-tuning the parameters of a model to achieve optimal performance is a time-consuming process.

Overfitting: Overfitting occurs when a model is trained too well on the training data and does not perform well on new, unseen data. This can be a common problem and can be addressed using techniques such as cross-validation and regularization.

Explainability: Some ML models, such as deep neural networks, can be difficult to interpret and understand. This can make it challenging to explain how a model is making its predictions and to identify any potential biases in the data.

Deployment and maintenance: Deploying ML models in production environments can be complex and requires specialized knowledge. Additionally, these models need to be continuously updated and maintained as the data and requirements change over time.

Ethical concerns: There are many ethical concerns that arise when using ML such as bias, transparency, and accountability. It’s important to consider these concerns when developing and deploying such models.

 

ML is becoming increasingly popular in many industries and is expected to have a significant impact on the economy in the near future. In general, ML and AI are considered to be one of the most promising fields in technology and key driver of digital transformation and innovation. As companies are investing in this technology to improve their products and services, automate tasks, and gain a competitive edge. And this is across different industries such as healthcare, finance, retail, logistics, and manufacturing.

 

According to a report by the Belgian government, the AI market in Belgium is expected to grow rapidly in the next few years, with the government investing heavily in research and development in this field. VLAIC, aka AI research center Vlaamse AI-coalition, is an initiative from the Flemish Government to support the development and use of Artificial Intelligence (AI) in Flanders, Belgium. The goal is to make Flanders a leading region in AI by 2025.

The Data Modelling Techniques for BI

The Data Modelling Techniques for BI

Business applications, data integration, data management, data warehousing and machine learning – they all have one common and essential component: a data model. Almost every critical business solution is based on a data model. May it be in the areas of online trading and point-of-sale, finance, product and customer management, business intelligence or IoT, without a suitable data model, business data simply has ZERO value!

 

Data models and methods for data modelling have been around since the beginning of the computer age. A data model will remain the basis for business applications for the foreseeable future. In the area of ​​data modelling, the basics of mapping complex business models are developed. In order to model data successfully, it is particularly important to understand the fundamentals and relationships between the individual topics and to reproduce them using examples. Data needs a structure, without it, it makes no sense and computers cannot process it as bits and bytes.

 

What is the business intelligence and why is it important?

 

The concept of business intelligence first appeared in the 1960s. Business intelligence, also known as BI, is a collective or generic term for the various sub-areas of business analytics, data mining, data infrastructure, data visualization and also data tools. In summary, BI analyses all the data generated by a business and makes reports, performance measures, and trends that helps management in decision making.

 

BI is essential when it comes to optimizing business processes and positioning yourself successfully for the future. As the goal of BI is to provide you with company data from all of your company areas, so can use it for the company’s efficiency & increase productivity and react to changes in the market. With business intelligence, you are able to identify and evaluate data and ultimately react to achieve goals.

 

Data modelling techniques – an overview

 

The following is an overview of the various data modelling techniques:

    • Flat data model: in this very simplest database model, all data is in a single two-dimensional table, consisting of columns and rows. Columns are assumed to have a similar types of values and in the row, elements are supposed to have relational value to one another.

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    • Hierarchical model: data is stored in a tree-like structure. Data is store in a root or top-level, directory that contains various other directories and files.

 

    • Network model: This model is very similar to the hierarchical model but the hierarchical tree is replaced by a graph. In this model, the records are connected to each other and their allocation takes place via a link table. In this manner, the hierarchy is maintained among the records.

 

    • Relational model: This model represents the database as a collection of relations. A relation is nothing but a table of values. A predicate collection over a fixed set of predicate variables, the possible values ​​or combinations of which are subject to restrictions.

 

    • Star schema model: A star schema is a database architecture model where one fact table references multiple dimension tables, optimized for use in a data warehouse or business intelligence.

 

    • Data Vault Model: Entries with long-term stored historical data from various data sources, which are arranged in and are related to the hub, satellite and link tables. At the core, it is a modern, agile way of designing and building efficient, effective Data Warehouses.

 

Automation myths debunked: Why is Automation important for your business?

Hardly any company that strategically pursues their company growth can get around automation today. Automation enables tasks that were previously slow, manual, old-fashioned, and time-consuming to be supported with suitable software and thus run independently. As a human error can be unpredictable and happen when you least expect it, with the right technology companies’ processes are more accurate and faster. Use cases of automation are, for example, employee onboarding, analyzing reports on transactions, monitoring bookkeeping activities regularly, customer service, databases updates, sending personalized emails, perform inventory, etc.

Business processes automation can not only be used to gain efficiency. Availability of modern technology, as well as enhanced software applications, have made it easier to increase employee efficiency and you can get better results when you embrace automation. A win-win situation for companies and employees.

 

But despite these benefits, there are still myths surrounding automation that keep companies from getting started. Even though automated processes create positive changes, still, many companies fear high costs, difficult implementation, and staff changes – but these are just prejudices that we would like to address here and thus show that every company can benefit from automation.

 

Automation is a complicated and complex process

Hmmm, yeah. Not if it’s done right. As is often the case, good preparation is half the work. So, before starting with automation, make sure you understand what your company’s expectations are. Your decision to automate must depend on your needs, capacity to build it, and also your customers’ requirements. Specific goals can be developed using your personal business case. This step is essential so that automation succeeds and creates benefits for the company.

These requirements should also be discussed in-depth with different automation tool providers instead of falling for fancy advertising promises or the cheapest subscription. It is advised to meet with different process automation providers for not only choosing the right tool, but also to evaluate your own requirements.

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The future is automated

‍Automated processes bring a lot of advantages in operational processes, such as improved operational efficiency, long-term cost reduction, better customer service, visibility & transparency, and an increase in productivity. However, if a company only carries a small range of products, stores a manageable amount of goods, and generally only offers a small storage capacity, there is no need to implement a fully automated system. In such cases, manual or partially automated solutions that grow with you are the better options. Companies then have to weigh up whether small order quantities can be processed more efficiently in this way.

 

Automation is killing jobs

Nowadays it is constantly stated that automation is accompanied by a huge burden of unemployment. With the increased use of machines and automated processes, the fear of reducing or replacing staff increases. It’s true that automation is impacting various jobs in different sectors around the world. Due to automation, human intervention is certainly reduced in a business process. For instance, from production to planning, everything can be controlled by artificial intelligence or machine intelligence. It is easier to bring accuracy into the production process and increase overall productivity with machine intelligence. Every company wants to reduce the number of its employees as much as possible through technological improvements. But that does not mean that we are heading towards an unemployed society in years to come. As the machines are performing tasks previously done by humans, companies are busy transforming and redesigning jobs in a way that can make technological elements compatible with human capital development. The future workplace is where humans and machines will enhance each other’s strengths by working side by side.

 

Existing systems prevent the integration of new solutions

Automation doesn’t happen overnight – Companies are constantly faced with the challenge of proper integration of a set of services related to automation and ensuring that all expectations are aligned with business goals. Integrating your automation initiatives successfully is impossible without a flexible, scalable infrastructure. Therefore, on-premise infrastructure must be avoided/limited because of its limitation in terms of automation roll-out, scalability, and ease of use. For this purpose, cloud solutions are ideal as they let you get straight to work without wasting your valuable time on on-premise setup and maintenance.

 

So, now that you know that automation is here to stay, and can help you better run your business, it’s a safe bet that such automation can be trusted and utilized. By taking into account the myths discussed in this article, and learning the truth about each, you’ll be able to run your business more effectively.

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