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Multi-Cloud: Tips to Develop an Effective Cloud Security Strategy

The term security encompasses more than just protecting a company. A holistic security strategy supports all business processes instead of limiting them. In order to implement a holistic cloud strategy, suitable security tools must be integrated and responsibilities must be clearly assigned in order to avoid misunderstandings and to be able to defend the complex cloud environments against cyber-attacks. As the complexity is increasing, more and more companies are realizing that a single cloud environment is not a beneficial approach for the long run. Whether private or public, every cloud service offers different tools and options, from advanced machine learning tools to affordable storage space prices.

 

Cloud enables companies’ greater agility and scalability, higher performance, and faster access to innovative technologies, all of which help a business to gain a competitive edge by allowing them to be effective in today’s digital market. Knowing that the multitude of cloud services opens up many options for optimizing individual business processes, the multi-cloud world is the new normal for many enterprises. Companies are pursuing a cloud strategy that takes a multi-cloud environment into account. This requires a uniform security platform that carries out security controls and compliance for hosts regardless of the cloud provider or the deployment model used, in order to meet the requirements of the several clouds.

 

Multi-Cloud Tips to Develop an Effective Cloud Security Strategy

 

Choosing a persuasive or strong cloud security provider depends on the company’s ability to address security controls like compliance and privacy issues, protect the data by security measures and few tests from malicious threats, hijacking, etc. Additionally, cloud security is a shared responsibility between the provider and the customer. In the shared responsibility model, there are basically three categories of responsibilities: responsibilities that are always those of the provider, responsibilities that are always those of the customer, and responsibilities that vary depending on the service model: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or Software-as-a-Service (SaaS), such as cloud email.

 

Here below are few tips that can be helpful to develop an effective multi-cloud security strategy:

 

  • Data protection should be the highest priority

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The main topics in IT security have not changed fundamentally in recent years. Even in a multi-cloud environment, many of them continue to play a major role – but the weighting has shifted with the General Data Protection Regulation (GDPR). Data protection is now at the top of the priority list for European companies. And with the passage of the “Cloud Act” adopted in 2018, things became even more complex for European companies. Therefore, using only national cloud providers isn’t the only solution. Much more important is the question of which workloads are being processed. This means that non-critical applications that do not involve any personal data can continue to run in international data centers of cloud providers.

 

  • Encrypt data consistently

No matter where companies store their data and whether this is to be classified as critical or not – there will always be people who try to overcome barriers. Encryption should therefore be a standard in every company. Consistent encryption on three levels is ideal: the transport route, the storage, and the data itself. The current trend is towards on-the-fly encryption – that is, only users with the correct key are authorized to access information. If you close an open file, the lock will snap shut again. In addition to the encryption, organizations must perform an inventory of security vulnerabilities that they have and those they had in the past because understanding them clearly can help appropriately to shape their organization’s cloud security efforts in the future. So, IT managers must ask the following questions while defining the vulnerabilities: What kind of attacks can the vulnerability of their organization attract? What vulnerabilities does the industry deal with currently? What kind of security threats are they unprepared for?

 

  • Identity and access management

Anyone who works in a multi-cloud environment usually accesses countless cloud services from various providers every day. That is why professional Identity and Access Management (IAM) is also a must. In this way, companies prevent employees from using the same (sometimes insecure) password for every service, for example. Without a comprehensive IAM plan, an organization is certainly more vulnerable to attacks and data breaches. Thus, integrating the right IAM strategy with an evolving multi-cloud architecture will help protect threats and ensure that the right users get access to the right information when they need it.

 

  • Transparency and scalability

The strength of a cloud-based enterprise environment lies in its scalability and elasticity. However, using multiple platforms in a multi-cloud approach often leads to an unpredictable data flow, resulting in a higher level of complexity, particularly security issues. Therefore, multi-cloud security must be integrated to work effectively. The integration of security tools enables cross-platform transparency and consistent security. The cloud security architecture must also be dynamic, flexible, and able to move with cloud workloads and applications as they expand.

 

Undoubtedly the digital transformation is leading the transition to multi-cloud networks and requires strict security management. By integrating the native security features of all clouds into the multi-cloud security framework, companies can multiply their cloud security. This is the only way to protect valuable data, workflows, and resources while meeting the challenges of performance, scalability, and complexity of a constantly evolving multi-cloud environment.

5 Top Recommendations for Public Cloud Protection

5 Top Recommendations for Public Cloud Protection

Public cloud storage provides virtually unlimited capacity to users on-demand, accessible via the web, in a free or paid per use capacity. The most prominent examples of public cloud storage are Google Apps, Office 365, file sharing applications such as Dropbox, and so on.

From a legal perspective, security aspects of cloud storage especially arise with regard to data protection regulations. Data protection law is focused on the protection of the data of individuals, their right to storing, processing, and use. In data protection law, particularly relevant roles are the data subject, it’s the one who needs to be protected, the controller aka cloud user, the processor means the cloud application provider, and the subcontractor of the processor which is the cloud storage provider. As Increasingly, hackers are gaining access to the public cloud resources of businesses and organizations due to the careless handling of the keys access of authorized users, companies must know how to protect sensitive information contained in scripts or configuration files by carefully planning the security and privacy aspects of cloud computing solutions before engaging them.

 

Here below are the top 5 recommendations for public cloud users to protect their data from misuse:

 

  • Understand the public cloud computing environment offered by the cloud provider

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The responsibilities of both the organization and the cloud provider vary depending on the service model. Organizations using cloud services must understand their responsibilities over the public computing environment and the implications for security and privacy. The cloud provider support and investment in data security or privacy should be verified before any collaboration. If you understand well enough the policies, procedures, and technical controls used by a cloud provider you can calculate the security and privacy risks involved. By having a complete picture of the protection provided by the security and privacy controls, organizations can improve the ability to assess and manage risk accurately, including mitigating risk by employing appropriate techniques and procedures for the continuous monitoring of the security state of the system.

 

  • Evaluate your organizational security and privacy requirements

 

A public cloud provider’s security package isn’t custom-made specifically for an organization’s security and privacy needs. Therefore, from a risk perspective, organizations must be well informed if their selected public cloud computing solution is configurable, deployable, and manageable to meet their security, privacy, and other requirements. Organizations can also have negotiated agreements about security and privacy details, such as the vetting of employees, data ownership and exit rights, breach notification, data encryption, tracking and reporting service effectiveness, compliance with laws and regulations, etc. With the growing number of cloud providers and the range of services from which to choose, organizations must pay attention when selecting and moving functions to the cloud.

 

  • Ensure that the client-side computing environment meets organizational security and privacy requirements for cloud computing

 

Cloud computing encompasses both a server and a client-side. Services from different cloud providers, as well as cloud-based applications developed by the organization, can impose more exciting demands on the client, which may have implications for security and privacy that need to be taken into consideration.

Because of their practical use, web browsers are a key element for client-side access to cloud computing services. Clients may also run a small lightweight application on the desktop and mobile devices to access services. The numerous available plug-ins and extensions for Web browsers are well-known for their security problems. Many browser add-ons also do not provide automatic updates, increasing the persistence of any existing vulnerabilities.

Having a backdoor Trojan, keystroke logger, or another type of malware running on a client device undermines the security and privacy of public cloud services as well as other Internet-facing public services accessed. As part of the overall cloud computing security architecture, organizations should review existing security and privacy measures and employ additional ones, if necessary, to secure the client-side.

 

  • ID and rights management:

 

Identity and authorization management is a major part of access control. A cloud service provider should make these secure using suitable organizational, personnel, and technical measures. If not done correctly, hackers can easily find these unprotected keys and gain direct access to the exposed cloud environment they use for data theft, account takeover, and resource exploitation. The damage can reach 4-5 digit amounts per day. For this reason, all Cloud Computing platforms should support identity management. The basis for this support can be either that a service provider supplies the customer with an ID management system themselves, or that they supply interfaces to external identity providers.

 

  • Early detection is crucial

 

There are those who believe the attackers have already “won,” and thus choose to implement a detection and remediation approach. However, with complete awareness of your environment, a prevention attitude is indeed possible. Therefore, the final step is to implement that monitors any activity for potentially harmful behavior. Implementing detection measures that look for correlate and warn against potentially malicious behavioral indicators will help detect hackers early enough before they can do more damage. Applying application-specific threat prevention policies to allowed application flows is a key step in adhering to a prevention philosophy. Application-specific threat prevention policies can block known threats, including vulnerability exploits, malware, and malware-generated command-and-control traffic.

 

Organizations are using the public cloud to achieve more efficient time to market and improve the overall business. However, when executives create business strategies, cloud technologies and cloud service providers (CSP) must be considered. Developing a good roadmap and checklist for due diligence when evaluating technologies and CSPs is essential for the greatest chance of success. An organization that hurries to choose CSPs without a case study, exposes itself to commercial, financial, technical, legal, and compliance risks that jeopardize its success.

 

Sources :

Cybersecurity Trends to watch for in 2021

What are the trends for cybersecurity in 2021

The fastest-growing cyber-attacks numbers illustrate the challenge of ensuring resilience and continuity in a connected world. Additionally, the COVID19 outbreak has changed the entire situation of the economy and created confusion for businesses/industries around the globe. In order to protect the health of employees and respond to the health restrictions, companies that have never done remote work now also started working remotely.

 

Most organizations are getting better at preventing direct cyberattacks by improving the basics of cybersecurity and the main focus is on cyber resilience. With the cyber-resilient strategies in place, businesses assemble the capabilities of cybersecurity, business continuity, and enterprise resilience. These well-thought strategies help to quickly detect cyber threats and minimize the damage and continue to operate under attack.

 

The year 2020 has proven unpredictable and challenging from multiple perspectives. Among those challenges is a long list of cyber-attacks. Following the rise of remote working, cybercriminals are more than ready to seize opportunities to exploit security weaknesses for monetary and disruptive gains.

What threats are expected in 2021? How could the cyber threat landscape evolve?

 

Challenge n°1: Work from home

 

The COVID-19 has changed the work environment in unexpected ways. The obligation to socially isolate has forced innovation in how we work, as businesses and governments to maintain the continuity of operations. This resulted in a massive shift to remote work. Personal devices and home networks are being used to log in from home on business infrastructure. As increasing numbers of employees work from home with their personal devices, enterprise IT security operations become less effective and are unable to shield devices and infrastructure against any compromise and disruption through phishing campaigns, the spread of malware, faking official websites, etc.

 

A study sponsored by IBM Security and conducted by Morning Consult, interrogated 2000 working remotely Americans find out that more than 80% of respondents either rarely worked from home or not at all prior to the pandemic, and, more than half are now doing so with no new security policies to help guide them. This shift to working from home has exposed new security risks and has left nearly 50% of those employees worried about impending cyber threats in their new home office settings.

 

Many businesses will continue to suffer in 2021, because a mixed work model will establish itself sustainably in organizations, with all the risks it entails. Thus, if your company is to gain value from the remote work, your IT department must become more agile by pivoting their organizations to enable pervasive and safe remote working.

 

Challenge n°2: Automation

 

Automation is another emerging challenge in the desire to achieve high flexibility and diversity through remote working. Learning how to maintain productivity by automating activities is one of the top priorities of 2021. The primary reason for automating mundane and repeatable tasks is to allow people to shift focus to problem-solving activities. Thus, from a cyber-security point of view, automation is the only way to reduce the volume of these modern automated cyberattacks and enable faster prevention.

 

Attackers will continue to use automation to move fast and deploy new threats swiftly. Therefore, by allowing a faster risk and anomalies analyze, faster detection and intervention can be done. A next-generation security platform can assist your IT teams to rapidly analyze data, turn unknown threats into known threats, create an attack DNA, and automatically create and enforce a full set of protections through the organization to stop the attack lifecycle. Employing automation as part of your cybersecurity efforts is the only way to keep up and defending against automated threats efficiently.

 

Challenge n°3: Artificial Intelligence Threats

 

There’s been a lot of buzz around Artificial Intelligence for the past few years, and now it’s playing an important role in many sectors such as banking and financial services, logistics and transportation, retail, automotive, healthcare, education, and even cybersecurity. And it will continue to gain popularity in 2021.

 

With cyber-attacks growing both in complexity and volume, traditional methods to identify threats and malware are not enough. In a business world where customers’ privacy and data protection are vital, cybersecurity issues are becoming a day-to-day struggle for businesses around the world. With AI, cybercriminals can devote less time and effort in coordinating a large attack on an organization’s data system.

 

Companies need to sharpen the focus on a strong cybersecurity culture and adopt a risk-based approach to security. As recovering from security breaches is time and money consuming, companies have started to invest in AI to better detect and automatically block cyber attacks.

 

Challenge n°4: 5G

 

5G is an advanced wireless network technology developed based on 802.11ac IEEE wireless standard. It promises to provide significant opportunities to transform organizations across industries and geographies by providing higher data exchange speed and performance, real-time functions, and wireless connectivity to avoid the risks of wired solutions. Business communications will be enhanced and connectivity tailored to every industry.

 

However cyber threats pose great risks to businesses and industries transitioning to 5G.  As the 5G digital environment opens the door for miscellaneous players beyond traditional cellular networks that are looking to transform their ecosystem through 5G, security often falls short. It’s essential to have a 5G security reference document ready to help detect and prevent cyber-attacks. Before any transition to 5G, infrastructure, as well as industries, must be able to protect their 5G networks and be prepared at any time to deal with the impact of cyber threats.

 

 

Sources

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Cloud Computing Adoption in 2020

All Cloud 2020 Cloud Infrastructure Report xorlogics

According to a report from Forrester cloud adoption meant to accelerate and change the enterprise landscape entirely, transforming the cloud from being “a place to get some cheap servers or storage, to being shorthand for how companies turn amazing ideas into winning software – faster.” This statement fits perfectly with AllCloud’s finding that 85% of organizations expect to have the majority of their workloads on the cloud by 2020.

 

A study from Flexera 2020, in which a total of 750 global cloud decision-makers and users about the public, private and multi-cloud market participated from around the globe, also confirms that Cloud spend is rising as organizations adopt multi-cloud strategies and put more workloads and data in the cloud.

According to the AllCloud study more than 70% of IT professionals said half their companies’ IT workloads are in the cloud now, 85% expect to have the majority of their workloads on the cloud by 2020, and more than 23% will be cloud-only.

 

Here below are the highlight of the report on how organizations are progressing in their journey to cloud. It’s important to know that the survey began in the first quarter of 2020 = during the early phase of COVID19.

 

cloud 2020 xorlogics flexera

 

Multi-Cloud success within Enterprise:

Many organizations silo applications within a given public or private cloud, with 41% integrating data between clouds. 93% of enterprises have a multi-cloud strategy and 87 % have a hybrid cloud strategy.   Only 33% of all participating organizations use multi-cloud management tools. Respondents use an average of 2.2 public and 2.2 private clouds.

 
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Public Cloud adoption within Enterprise:

20% of participating enterprises spend more than $12 million per year on public clouds. The top three public cloud providers remain AWS, Azure and Google. Azure is narrowing the gap with AWS in both the percentage of enterprises using it and the number of virtual machines (VMs) enterprises are running in it. 40% of enterprise AWS users spend at least $1.2 million annually versus 36% for Azure More than 50% of enterprise workloads and data are expected to be in a public cloud within 12 months. 59% of respondents who answered a question about COVID-19 expect cloud use to exceed plans due to the pandemic. The top challenge in cloud migration is understanding application dependencies.

 

Top Challenges of Cloud adoption:

83% of enterprises indicate that security is a challenge, followed by 82% for managing cloud spend and 79% for governance. For cloud beginners, lack of resources/expertise is the top challenge; for advanced cloud users, managing cloud spending is the top challenge. Organizations are over budget for cloud spend by an average of 23% and expect cloud spend to increase by 47% next year. 56% of organizations reported that understanding cost implications of software licenses is a challenge of software in the cloud. Organizations aren’t taking advantage of all cloud provider discounting options, but are beginning to leverage automated policies to shut down workloads after hours (51%) and rightsize instances (49%).

 

Source:

Flexera 2020 State of the Cloud Report

All Cloud : 2020 Cloud Infrastructure Report

 

The Basics of Cloud Computing Security

Enterprises using cloud computing

According to Gartner, the size of the global Cloud Computing market is projected to grow 17.3 % in 2019 with a total of $206.2 billion, up from $175.8 billion in 2018. These numbers demonstrate that Cloud computing is becoming mainstream in enterprise IT. By having a data storage in clouds business can benefit from a lower IT costs with greater scalability and greater reliability compared to having resources in their own data center. Study has also highlighted that the fastest-growing segment of the market is cloud system infrastructure services, also known as, SaaS or IaaS, which is forecast to grow 27.6% in 2019 to reach $39.5 billion, up from $31 billion in 2018.

 

In addition to these numbers, a recent study by Eurostat comes to the conclusion that “26 % of EU enterprises used cloud computing in 2018, mostly for hosting their e-mail systems and storing files in electronic form. 55 % of those firms used advanced cloud services relating to financial and accounting software applications, customer relationship management or to the use of computing power to run business applications. In 2018, many more firms used public cloud servers (18 %) than private cloud servers (11 %), i.e. infrastructure for their exclusive use”.

 

Compared with 2014, the use of cloud computing increased with more than 21%, particularly in large enterprises. These numbers will certainly go-up and companies must prepare themselves from “what-if” scenarios. “What-if” they have little or no control over data, such as a loss of service or a hacker attack.

Outsourcing means losing significant control over data. Even with a huge success of Cloud, few large companies don’t want to run a program delivered in the cloud that risk compromising their data through interaction with some other program. As they want to maintain full control over who has access to their data.

 

In addition to no control over data, companies are quite concerned about the risk of seizure. It means that if they opt to choose a public cloud, they are sharing computing resources with other companies. Exposing their data in an environment which is shared with other companies could give the government / federal authorities “reasonable cause” to seize your assets in case if another company has violated the law. Simply because you share the environment in the cloud, may put data at risk of seizure. The only protection against the risk of seizure is to encrypt their data. Even if cloud provider is forced, by law, to turn over user’s data and any access he might have to that data, as he won’t have user’s access or decryption keys, shearing data won’t be a risk. To get at the data, the court will have to come to user and subpoena user. As a result, user will end up with the same level of control user have in his private data-centre.

 

Plus, when it comes to encryption management in heterogeneous IT landscapes, IT managers should consider multi-vendor management tools that provide a 360-degree view of how all resources are encrypted and managed. Encryption key management and endpoint authentication are also centralized and server-based with these tools, often based on existing network policies, such as Active Directory databases. It is impossible to achieve infrastructure-wide encryption and security compliance without proper management tools. If the administration is difficult, mistakes happen. Protecting data in heterogeneous IT infrastructures with a high cloud and virtualization share is a tightrope walk that is sure to become no less complex in the future.

 

Next biggest concern, of companies, in adoption of Cloud is the failure of cloud provider to properly secure portions of its own infrastructure, especially in the maintenance of physical access control, which may result in the compromise of subscriber systems. Cloud can comprise multiple entities, and in such a configuration, no cloud can be more secure than its weakest link. It is expected that customer must check on regular basis and trust provider’s security. For small and medium size businesses provider security may exceed customer security. It is generally difficult for the details that help ensure that the right things are being done.

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In general cloud computing provides persuasive benefits in IT world but it’s not completely secure and risk free in terms of data security challenges. Cloud performance can be affected in case of security issues. Therefore, cloud computing providers are responsible for good care of security in systems and data. Cloud computing providers are good in many ways, sometimes better than some in-house IT. The reliability of cloud providers can be classified much better than some internal infrastructure, as they master all features of their logiciel.

 

For each cloud service that has been mentioned above, the cloud service provider provides some security measures. For example, that IaaS service provider only allows connectivity from specific IP addresses in their Access Control List (ACL). PaaS service providers only allow certain usernames and passwords. SaaS service providers also limit their service to those who already have the security token before utilizing the software.

 

In any case, before implementing cloud in your enterprise eco-system, one must analyze and identify appropriate security risks and overcome issues such as virtualization, authentication mechanisms and cryptography techniques and protect the confidentiality, integrity and availability of data regardless of the form the data may take.

 

Most businesses today rely on diverse IT infrastructures with different operating systems and multi-cloud environments. Despite all successes, the basic challenge remains. Data must be protected. Protecting this data is not just about protection against hackers. Good governance is also required to ensure that all dealings with this data in order to comply with legal privacy and compliance requirements and industry specific requirements.

Sources :
–Gartner Forecasts Worldwide Public Cloud Revenue to Grow 17.3 Percent in 2019
–Service Market for Data Center by Service Type (Design & Consulting, Installation & Deployment, Professional, Training & Development, Maintenance & Support), Tier Type, End-User, Data Center Type, Industry, and Region – Global Forecast to 2022
–Cloud computing – statistics on the use by enterprises

Human Machine Partnership – Is 2018 the year of #MachineLearning?

Human Machine Partnerships2018 is all about the further rapprochement of man and machine. Dell Technologies predicts the key IT trends for 2018. Driven by technologies such as Artificial Intelligence, Virtual and Augmented Reality and the Internet of Things, the deepening of cooperation between man and machine will drive positively the digitization of companies. The following trends will and are shaping 2018:

 

Companies let AI to do data-driven thinking

 

In the next few years, companies will increasingly use the opportunity to let artificial intelligence (AI) think for themselves. In the AI systems, they set the parameters for classifying desired business outcomes, define the rules for their business activities, and set the framework for what constitutes an appropriate reward for their actions. Once these sets of rules are in place, the AI systems powered by data can show new business opportunities in near real time.

 

The “IQ” of objects is increasing exorbitantly

 

Computing and networking items over the Internet of Things are becoming increasingly cost effective. The embedding of intelligence into objects will therefore make gigantic progress in 2018. Networked device data, combined with the high levels of computing power and artificial intelligence, will enable organizations to orchestrate physical and human resources automatically. Employees are becoming “conductors” of their digital environments and smart objects act as their extension.

 

IQ of Things

 

AR headsets ultimate comeback in 2018

 

Its economic benefits have already been proven by augmented reality (AR). Many teams of designers, engineers or architects are already using AR headsets. Whether to visualize new buildings, to coordinate their activities on the basis of a uniform view of their developments or to instruct new employees “on the job” even if the responsible instructor cannot be physically present at the moment. In the future, AR will be the standard way to maximize employee efficiency and leverage the “swarm intelligence” of the workforce.

 

AR headsets

 

Strong bond of customer relationship

 

Next year, companies will be able to better understand their customers through predictive analytics, machine learning (ML), and artificial intelligence (AI) and use these technologies to improve their customer first strategies. Customer service will perfectly maintain the connection between man and machine. It will not be first-generation chatbots and pre-made messages that address customer concerns in the service, but teams of people and intelligent virtual agents.

 

Deeper Relationship with Customers

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The “Bias Check” will be the new spell checker

 

Over the next decade, technologies such as AI and Virtual Reality (VR) will enable those responsible to evaluate information without prejudgment and make decisions in an entirely balanced way. In the short term, AI will be used in application and promotion procedures to bring out conscious or unconscious prejudices. VR is increasingly being used as an interviewing tool to cover the identity of applicants with the help of avatars. “Bias checks” – “prejudice checks” – could become the standard procedure in decision-making processes in the future, just as spell-checking is today when it comes to writing texts.

 

Bias check

 

The mega-cloud is coming up

In 2018, an overwhelming majority of companies will adopt a multi-cloud approach and combine the different cloud models. To overcome the associated cloud silos, the next step will be the mega-cloud. It will interweave the different public and private clouds of companies in such a way that they behave as a single holistic system. With the help of AI and ML, this IT environment will be fully automated and consistently evaluated.

 

mega-cloud

 

IT security is becoming more important than ever

 

In today’s increasingly connected world, IT security companies need more than ever to rely on third parties. They are no longer individual instances, but parts of a bigger whole. Even the smallest errors in any of the connected subsystems can potentiate to fatal failures in the entire ecosystem. In particular, for multinational corporations, it’s a must in 2018 to prioritize the implementation of security technologies. This development is further fueled by new regulations, such as the GDPR regulation of the EU.

 

 

E-sports gaming industry ready for mainstream

 

Not least driven by virtual reality, the phenomenon of e-sports for companies in the media and entertainment industry 2018 finally become a fixture. Millions of other players and viewers are jumping on the bandwagon and making continuity e-sports mainstream for 2018. This phenomenon is representative of a bigger trend: even original physical activities such as sports are digitized. In the future, every business will be a technological business, and people’s free time will be shaped by networked experiences.

 

“People have been living and working with machines for centuries,” says Dinko Eror, Senior Vice President and Managing Director, Dell EMC Germany. “In 2018, however, this relationship is reaching a whole new level: man and machine will be more intertwined than ever, and that will change everything – from the way we do business to the design of leisure and entertainment.”

Industry 4.0: Challenges and Solutions for the #DigitalTransformation and Integration of #MobileSolutions

Companies are increasingly considering mobile solutions and condition monitoring when reorganizing and optimizing their maintenance services. The combination of both approaches creates a new digital business in the field of technical field service.

For the operator, this means greater availability and assistance in reducing maintenance costs. In addition to that, the operator can, in return, expand its portfolio, strengthen customer loyalty and better manage service level agreements. So, it is a scenario that at first glance, for both the manufacturer and the customer, can only be beneficial.

 

But are there any disadvantages or associated risks?

 

The Internet of Things theoretically connects everything: household appliances, industrial plants, IT systems and even people. This trend is driven by increasing networking and the goal of development is to minimize the information gap between the real and virtual worlds. This information gap exists because in the real-world things have a certain state (eg “blower is on”, “reservoir is empty”), but this state is not known to the network. The objective is that the real things make their state information available for further processing on the Internet. There, many companies, especially those responsible for IT, see the specific risks of this development. You need to tackle the challenge: how do I protect the company’s IT systems and corporate data on the network or on mobile devices from being accessed by third parties?

 

Developing the solution and then thinking about security concepts is fatal. The IOT requires essential security, privacy, availability and maintenance concepts. Architectures that are designed for security from the beginning, with strong authentication between devices, services and users, with encryption of data in transfer and storage, with access controls through secure authorization, using proven and verified APIs and microservices are just the ones main features in the design. This assigns tasks to the IT departments, which represent risks that should not be underestimated due to the creation of a new digital business field and which must be mastered by those responsible.

 

The consulting practice shows that the IT managers know this very well and need to intensively work on these topics in the course of a digitization strategy, which requires explicitly provided budgets. Since digital solutions for the technical field service compared to traditional solutions have no real disadvantages, the only question now is: How can the advantages and opportunities of this digital strategy be implemented in such a way that the risks can be controlled? Because the consequence of this cannot be: “Due to the identified risks, we renounce the technology”. Only those who firmly believe that the digital transformation will not succeed in companies, that new digital business models will not succeed or at least know for sure that the competition thinks the same way, can afford it. However, it should be noted that in the wake of new technologies, competition often comes from the outside, often unknown in the market.

 

Mobile solutions for the technical field service

 

Those who don’t want to give up the competition, who want to use the advantages of mobile solutions for the technical field service, secure the chances by a security-oriented architecture of the solution.

With a mobile solution, technicians receive their orders for maintenance or customer service directly on their smartphone, tablet or laptop while on the go. This enables them to access order data in backend systems. A dispatcher in central processing allocates the orders according to availability, location and, finally, qualification. The service employee has the entire object data with the history available on site, can access the central material logistics and send feedback and service reports to the central systems.

By directly integrating the processes in the technical field service into the back-end systems of the company, the entire process scenario can be optimized. With no media disruptions, the mobile connection of the technical field staff leads to higher punctuality, more efficient maintenance and troubleshooting. The improved service quality and additional cost savings pay off through increased customer satisfaction. Also, the cost-effective for the manufacturer as a service provider by the higher productivity of the employees is significant.

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Extension to the complete digital business field

 

The use of enterprise mobility in the technical field service, supplemented by the transmission of status information from systems to the service centre, creates a completely new digital business field. This not only optimizes the deployment scenarios for the technical field staff but also the timing of individual activities. Inspections can be reduced to a minimum. Maintenance work is carried out as soon as possible before a component is actually used up by the equipment signalling that the wear limit will soon be reached. Disruptions and expensive production slowdowns are thus avoided because the system logs in before. All of these factors mean that the savings potential with such optimized processes increases significantly.

 

Integration of equipment and mobile front-ends

 

The integration of a mobile solution can in principle take place in all ERP systems. These are often SAP systems or systems such as Microsoft Dynamics ERP or even proprietary applications. In general, three integration paths are used: Natively via add-on, via web services or via classic interfaces with transfer structures. Often the integration of third-party systems such as image acquisition software, spare parts catalogues, geodata information systems or knowledge management solutions is also possible. This further increases the efficiency of the implementation of the maintenance activities.

The connection between equipment and systems is done via middleware, configurable interface software on IPCs, which converts state information from the plants and forwards and makes it readable to ERP systems.

 

Solutions for operation with SAP

 

The maintenance service applications are offered as on-premise or cloud solutions. Based on the SAP HANA in-memory technology, SAP offers the ideal high-performance, the high-availability technology platform for digital maintenance solutions such as predictive maintenance and service.

The SAP Cloud Platform (SCP) as a “Platform as a Service” represents a development and runtime environment in the cloud. The SCP offers a variety of security functionalities for the integration of SAP and non-SAP solutions, content encryption and Signature, certificate-based authentication, runtime encrypted data storage, data isolation, and persistence, just to name a few.

 

Conclusion

 

The technologies to develop new, competitive, digital businesses for the technical field force have long existed. Safety concerns must be contrasted with safety-oriented concepts. For both, you should consult a security expertise before any unwanted situation.

Survey: Is #CloudSecurity Still a Concern in 2017

The need to run Business more efficiently, improve time-to-market and enhance user experience is driving more and more enterprises to embrace the cloud as part of their IT strategy. You must note that “Cloud” still has many different meanings; IaaS, SaaS, PaaS and so on. Equally interesting is the fact that enterprises today deploy a variety of cloud delivery models to restructure processes and increase agility. IT teams usually have good visibility into and control over their on-premise networks. But when it comes to cloud environments, it’s not as easy to see and react to threats. Regardless of how your organization defines “Cloud”, it’s important to make sure your security can adapt to your organization’s cloud strategies.

 

57% of companies remain skeptical about the security of migration to cloud environments. The loss of “physical control” of data remains a major concern. Companies are still suspicious about the risk of switching from traditional computing to cloud computing environments, reveals a new study by Forbes, which also mentions that the massive trend is towards migration to the cloud.

Cloud Security

The survey reveals that even if the cloud is not a new technology, this market still has a strong growth potential, if security is strong. Forbes says that 65% of companies remain skeptical about the security of migration to cloud environments. Specifically, 40% of companies are concerned about the loss of “physical control” of the data involved in cloud computing.

 

The study also finds that companies seem more comfortable with hybrid cloud deployments in this period of migration to the cloud. 44% of organizations prefer this method. In addition to that, Hybrid cloud adoption grew 3X in the last year, increasing from 19% to 57% of organizations surveyed. Private clouds also seem to be a safer option for many.

 

Think Security Upstream of Cloud Migration Projects

Security Threat in clouds
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At the top of the cloud migration concerns, unauthorized access ranks first among 61% of respondents in the study. For 52% online piracy is a second fear.

Cloud security risks are on the top of the barriers list of cloud adoption (33%). The most dramatic shift is the lack of staff and expertise to manage cloud security (28%) – moving from #5 to #2 and trading places with legal and regulatory concerns (24%) as key barriers to cloud adoption.

 

Finally, it is noted that companies are increasingly considering enhancing the security upstream of their cloud deployments, with a focus on new internal policies. 56% of respondents said they plan to improve identity management and authentication. 51% of companies use encryption to go to the cloud. Finally, 45% of medium and large companies plan to implement audits as part of a migration to the cloud.

 

Only 13% of companies still reject the idea of ​​moving to cloud computing infrastructures. But 30% admit that if they perceive that security is improving, they may reconsider their point of view. While process efficiencies and network agility are key cloud drivers, enterprises of all sizes continually cite cloud security as their top concern. Despite this, cloud adoption continues to rise.

 

Cloud adoption certainly provides many benefits, but enterprise security needs to adapt to this new environment. The end goal of a cloud security strategy must be to permit organizations to realize the full benefits of the cloud without letting security slow them down.

*For the survey, more than 600 IT professionals worldwide, in various sectors, were selected.

Connected and intelligent products: what strategy you should adapt to monetize the Internet of Things?

If you own a small/ medium or a global industry, you’ve certainly entered a level in the Internet of Things (IoT) and have probably invested in infrastructure and strategies. Why? I think it’ll be enough to say that this technology opens up a whole new source of product opportunities, development of existing products or of “business models”.

A recent study done by McKinsey entitled “Unlocking the potential of the Internet of Things” revealed that the business prospects of the IoT are astronomical as it evaluates between $3.9 and $11.1 trillion per year by 2025! In this new economy, it seems that three critical strategies must be addressed.

 

the IoT _ Internet of things

 

    • Product-as-a-Service

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Products of IoT are smart and connected. But to take full advantage, it’s essential to move towards a model based on subscriptions, and more specifically, to realize that for a user (i.e. a potential subscriber), quality of customer experience is greater than the product itself. Thus, the McKinsey study points out that the ability to monitor devices on the same customer site allows the manufacturer to market them as “services” with the new possibility offered by the IoT by introducing a pay per use business model. No doubt that this business model has many other benefits: to guide the development of new products, cross selling or additional sales, etc. As noted by the study: “This approach allows service providers to build relationships more “intimate” with their customers in which competitors will have great difficulty to interfere.”

 

Many questions about this transition from products to services remain. Now, it is indeed a trend in the market, as evidenced by numerous creations of companies whose success and valuation have not denied. Recall, for example, Apple recently began marketing its hardware through outright membership. Many saw it as a simple competitive response, reproducing the model already offered by major market participants. However, as evidenced by a recent market study by Goldman Sachs, the growth prospects are well beyond this perception simply a reactive attitude to competition. In its report “Market Conviction,” Goldman Sachs strongly recommends buying Apple shares and specify their target listing at $160 per share – a gain of some 50% from its current closing price! Why? Monetization services. The merger of its services and materials in a comprehensive subscription system is indeed now the most promising form of development because of its high value.

 

A recent interview with Andy Mattes, CEO of Diebold (leading manufacturer and distributor of ATM) focused on how to maximize the creation of shareholder value in the context of a recent buyout and change the competitive landscape. The discussion was organized around two key issues: first, the ability of Diebold to optimize production and to integrate biometric technologies to its intelligent connected devices and the other, his propensity to create value by marketing production as a service, which’ll have a direct impact on his company’s shares value. How? By increasing margins, providing cost-effective and customer-centric software solutions. Such examples are now commonplace in the extent that the pay per use billing model are more favorable to the customer through monitoring tools and measuring product use.

 

Whether in B2B or B2C field, the Internet of Things has the ability to transform virtually any product in use, and therefore create ideal foundation to build closer and lasting relationships with customers. The operational challenge for companies is therefore to build a transitional infrastructure allowing them to adopt a mode of development centered on the new subscription model.

 

    • Be aware of the behavior of your product/service subscribers

 

Connectivity is not something that is confined to humans. In fact, the number of connected devices has long surpassed the number of humans on the planet. We note today that consumers will own more and more connected devices of all kinds – their cars, their home automation systems and other various connected devices. However, to succeed in this area, it’s certainly not enough to “stick” sensors on a given object to turn it into a “smart product”. It’s a challenge to think in terms of “value creation”; a trend recognized by many companies. The new connected health assistant launched by Visiomed is a good example. With the critical data collected from the patient, this wizard allows a new experience of health through the power of artificial intelligence that has demonstrated 87% consistent diagnoses and complementarity of e-consultancy platform.

 

This notion of the expected end result is also crucial in the world of the Internet of Things for the general public. Nest is not just a thermostat. Instead it shall be considered a “brain Automation”, capable of storing heating habits, to issue warnings of the presence of certain particles in the air. Similarly, vehicles benefiting from Autonet mobile connections have permanent diagnostic system allowing for example to generate alerts to plan the control of vehicle emissions, control the speed of a young driver, sent notifications to chosen contacts when airbags are deployed etc.

 

To meet the expectations of discerning consumers and to better inform them, it is therefore essential to develop services that can “learn” and adapt their behavior to improve themselves fully autonomously.

 

    • Monetizing and securing data

 

The Internet of objects leads to a radical change in the safety concept. The recent “piracy” of Cherokee Jeeps showed that a connected car is likely to be diverted away, even if the driver is at the wheel! Always keep in mind that this type of threat is expected to grow in the same proportion as the explosion of the number of connected devices.     Thus you must NOT underestimate the brain power of a hacker!

 

The safety of the Internet of Things requires indeed implementation of two basic security principles: a robust authentication system and highly secure communication system. A leading solution that supports these two features exists since decades through public key infrastructure (PKI). This system establishes indeed a platform of “trust” with strong authentication/identification services and encryption mechanism based on digital certificates.

 

It’s not certain that the PKI environment is ideal for long term; however, so far it’s the best option for all companies active in the IoT objects wishing to protect their customers – and by the same- their own reputation. There is no doubt that now data security presents same priority like physical security for all companies involved in the IoT.

 

In short: The Customer is ALWAYS the King!       

 

New business models constantly change over the progress of the Internet of things to offer increasingly demanding customers new consumption patterns. In this new context, the winners will be undoubtedly those who will have evolved rather quickly towards centered subscriptions approaches and commercialization of products as a service (PaaS). It’s a challenge that can seem overwhelming to some as far as it’s actually considered as a true organizational reconstruction and completely rethinking its existing management systems. As always, the precursors will be tomorrow’s leaders in their respective markets.

 

The Internet of Things certainly raises many issues but no doubt, those who’ll dive in and take part of this adventure will be the winners of this connected world. This is why you must focus on customer needs for services rather than thinking in terms of creating new generations of products.

 

What your customer needs? What results do they expect? And finally, what security measures you can implement to protect them? If you have answers of these questions you have enough power to be a leader in your sector.

 

Sources:

 

Top 12 Cloud Computing Security Threats

cloud computing security

Due to cloud computing exponential growth, its benefits are now obvious.The most notable are, reduction of maintenance costs of its IT infrastructure, Reduction of energy consumption, the rapidity of sharing data with one or more other users of CC. Possibility of creating a collaborative virtual platform.

 

However, front all the possibilities offered by this new concept, cloud computing has created new security challenges. Still some enterprises are reluctant to in CC adoption mostly because of the safety factor which is still a challenge.

 

Just to remind, cloud computing is an IT approach that operates over the Internet (or any other WAN). It’s a type of Internet based computing where different services such as servers, applications, storage, collaboration and administration tools, etc. are delivered to any organization’s computers and devices through the Internet.

 

Seeing both the promises of cloud computing, and the risks associated with it, the Cloud Security Alliance (CSA) and the Information Systems Audit and Control Association (ISACA) has created several studies in which they have identified 12 points which are the major threats to data security and cloud applications. Let’s have a look to it.

 

  1. Leakage of that kind of information which wasn’t intended for public due to the existence of Data Breaches.
  2. The fragility in Identity, Credential and Access Management, although some providers prioritize authentication interfaces with other ways such as certificates, smart cards, OTP technology phone authentication, and many others;
  3. Using Insecure interfaces and APIs that customers can use to interact with cloud services
  4. Exploit of System Vulnerabilities in operating systems on servers in clouds or even in hosted applications
  5. Accounts or services Hijacking via software vulnerabilities
  6. Risk caused by Malicious Insiders are not new. It can be a person of management team who has enough access to privacy or secured data that he can easily to misuse it.
  7. Advanced Persistent Threats (APTs) consist of a form of attack where the hacker manages to install somehow a file in the internal network of an organization and can put his hands on important or confidential data of the organization. This type of attack are really difficult to detect for a cloud service provider.
  8. Data loss can be caused by a virus attack of Datacenter, a physical attack (fire or bombing), natural disaster, or even just to a human factor in the service provider, eg in case company’s bankruptcy. The thought of losing all data is really terrifying for both businesses and consumers!
  9. The shortcomings in the internal strategies of adoption or transition to the cloud technologies. Companies or organizations often doesn’t take into account all the safety factors related to their operation before subscribing to a cloud service.
  10. Abuse and Nefarious Use of Cloud Services via accounts created during the evaluation periods (most ISPs offer free 30-day trial) or purchased fraudulently access.
  11. Denial-of-Service is the kind of attack that is meant to limit the acces on data or services by excessive consumption of resources such as processors, memory or network. The idea for the hacker is to succeed in overloading Datacenter resources to prevent other users to use services.
  12. The faults related to the Shared Technology issues can cause problems in the internal architecture of the cloud and eternal interface architecture with users.

 

These twelve points, as mentioned above, could further reinforce the paranoid in their doubt regarding cloud, but will mainly encourage users (individuals and businesses) to be more demanding on service levels (SLA: Service Level Agreement) conclude with suppliers.

 

Sources:

 

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